Customer Loyalty Representative

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  "source_hash": "227947d6e4e03bdfa0bc89dff8ebd4a6c42b9c000952b75f4c795589dd74602a",
  "last_changed_at": "2026-05-30T05:45:47.644Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Dubai, UAE, 474448, United Arab Emirates",
    "city": "Dubai",
    "region": "UAE",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:17:56.769Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dubai, UAE, 474448, United Arab Emirates",
      "city": "Dubai",
      "region": "UAE",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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{}

{
  "list_job": {
    "id": "122",
    "isRemote": null,
    "location": {
      "city": "Dubai",
      "state": "UAE"
    },
    "atsLocation": {
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      "state": null,
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    "departmentId": "18459",
    "locationType": "0",
    "jobOpeningName": "Customer Loyalty Representative",
    "departmentLabel": "Customer Loyalty",
    "employmentStatusLabel": "Employee- Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dubai",
      "state": "UAE",
      "postalCode": "474448",
      "addressCountry": "United Arab Emirates"
    },
    "datePosted": "2026-02-09",
    "atsLocation": {
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      "countryId": null
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Customer Loyalty Representative (CLT Rep)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hello Chef is growing fast — serving more customers every week while staying deeply focused on trust, quality, and long-term relationships.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We’re hiring a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Customer Loyalty Representative (CLT Rep)</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> to support customers at key moments in their journey — where empathy, judgment, and care make a real difference.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">This is not a call centre role and not a sales role.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> It’s a customer-facing role focused on human support — especially when something goes wrong, when customers have questions, or when they need a bit of extra help.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Mission</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Protect customer trust and help customers get lasting value from Hello Chef through thoughtful, human support.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Accountabilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">1. Protect customer trust through reliable issue resolution</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Resolve customer issues correctly and empathetically, preventing avoidable dissatisfaction from turning into churn and flagging recurring problems or risks early.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">2. Reduce avoidable churn through intentional human interaction</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Engage customers who are unsure or on the fence, support early lifecycle success, and use good judgment to help customers get more value from Hello Chef.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">3. Surface customer insights through daily customer interactions</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Identify recurring customer confusion, friction, or feedback and share it clearly with the team, acting as the voice of the customer in day-to-day work.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What We’re Looking For: Core Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customer empathy and active listening</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Clear, human communication (written and spoken in English)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Judgment and problem-solving in ambiguous situations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfort with systems and tools (Intercom, CRM, tagging)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ownership mindset and accountability</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Calm execution under pressure</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Market-competitive compensation with biannual performance reviews</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">22 days annual leave, annual flight allowance, and relocation support if moving to Dubai</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Premium medical coverage (including mental health, dental, and optical)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">50% Hello Chef discount and regular food tastings</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A high-feedback, high-ownership culture with clear expectations and real growth opportunities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Company-provided transportation to and from DIP and National Industries Park</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18459",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Loyalty Representative",
    "departmentLabel": "Customer Loyalty",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://hellochef.bamboohr.com/careers/122",
    "employmentStatusLabel": "Employee- Full Time"
  }
}