Teamlead Service Desk - B2B SaaS (all genders)

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  "last_changed_at": "2026-05-30T05:59:03.892Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Deutschlandweit Mobil (remote)",
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    "is_remote": true,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T07:46:42.415Z",
  "launch_scope": {
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    "included": true,
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{
  "id": "2611901",
  "name": "Teamlead Service Desk - B2B SaaS (all genders)",
  "office": "Deutschlandweit Mobil (remote)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-23T16:22:56+00:00",
  "seniority": "experienced",
  "department": "Customer Support",
  "occupation": "technical_customer_service",
  "subcompany": "chargecloud GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "What you will do",
      "value": "<ul><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Leadership and development of the 2nd-level team, as well as active involvement in day-to-day operations, serving as a role model for quality and prioritization</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">End-to-end ownership of complex issues, escalations, and structural challenges, including clear prioritization, decision-making, and implementation</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Proactive analysis of ticket patterns, problems, and processes, as well as the identification and sustainable implementation of improvements</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Structuring, documenting, and establishing processes, as well as managing collaboration with the first-level team, product development, and the knowledge base</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Actively shaping the further development of the service desk through the use of AI, including targeted team enablement and managing change processes to further develop existing work methods</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Ensuring SLA compliance, audience-appropriate communication, and a consistent focus on results and impact</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li style=\"font-size:14px;\">Experienced in 2nd-level support/service desk with a solid understanding of ITSM (incident, problem, change) as well as experience in leadership or technical management</li><li style=\"font-size:14px;\">Decisive, with clear ownership of issues and outcomes, a structured approach to work, and strong prioritization skills</li><li style=\"font-size:14px;\">Operationally confident, able to handle complex issues independently and set an example of quality within the team</li><li style=\"font-size:14px;\">Proactive, solution-oriented, and capable of driving implementation with a clear focus on achieving goals and sustainable results</li><li style=\"font-size:14px;\">Strong communicator, able to tailor your approach to your audience and collaborate effectively, as well as motivated to drive the sustainable development of the Service Desk</li><li style=\"font-size:14px;\">Full professional proficiency in German and English</li><li style=\"font-size:14px;\">You integrate AI into your daily work to move faster, solve problems smarter, and continuously improve outcomes - because this is core to how we scale and innovate as a company</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<strong>Remote First:</strong> Whether you prefer working from home, using co-working spaces across Germany, or being in our modern headquarters in Cologne – we support all working styles. <br><strong>Well equipped</strong><strong>:</strong> To make sure you have everything you need in your home office, we provide the appropriate hardware. After your probation period, you’ll also receive a budget for ergonomic home office equipment. <br><strong>Flexibility:</strong> You can organize your working hours flexibly. With a core working time from 9:00 to 12:00, you have plenty of freedom to balance work and personal life. With our Workation Worldwide program, you can work remotely for up to 60 days per year from anywhere within ±4 hours of the German time zone. <br><strong>Benefits à la carte:</strong> With Probonio, you can design your benefits anew every month: Use your budget for meal subsidies, childcare support, vouchers, or book your Urban Sports Club membership – all easily managed via app.<br><strong>Time Off & Recharge:</strong> You benefit from 32 days of paid vacation per year. In addition, Christmas Eve and New Year’s Eve are fully off. With our Culture Day, you can also take a day off that is personally important to you - intentionally and individually.<br><strong>Company-wide Bonus:</strong> Our Shared Success Plan strengthens a shared result orientation by transparently and fairly sharing company success with everyone.<br><strong>Mobility & sustainability:</strong> Through FINN JobAuto, you can lease your own electric vehicle at attractive conditions. You can also benefit from bike leasing. <br><strong>Team spirit:</strong> Our teams meet in person once per tertial for brainstorming, workshops, and of course for our much-loved summer and winter events. <br><strong>Healthy at work: </strong>We support you with Urban Sports Club, life coaching programs, and additional offerings to help you stay fit and stress-free in your daily work. <br><strong>Dog-Friendly Headquarters:</strong> Your four-legged friend is welcome in the office<span style=\"font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">—bring your dog to work!</span><br><strong>And more:</strong> 20% contribution to your company pension plan, access to our attractive corporate benefits portal, and lots of fun – “Spark joy together” is one of our core company values for a reason."
    },
    {
      "name": "Employment type",
      "value": "Full-time, <span style=\"color:rgb(31,31,31);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-align:left;text-transform:none;background-color:rgb(255,255,255);display:inline;\">40</span> hours, permanent"
    },
    {
      "name": "Want to join the team?",
      "value": "We look forward to receiving your application! <br>At our company, everyone is welcome - regardless of gender, gender identity, disability, ethnic background, nationality, religion, belief, age, or sexual orientation. What matters most is that you’re a great fit for our team."
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "New Chargie"
}