Visitor Experience Representative

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\">Position: Visitors Experience Representative&nbsp;</p><p>Status: Full-time Non-Exempt&nbsp;</p><p>Reports to: Senior VE Manager&nbsp;</p><p>Location: Remote work is not available for this position&nbsp;</p><p>Shifts: Wednesday &ndash; Sunday, 8:30am to 5:30pm, some evenings and holidays required on occasion&nbsp;</p><p>&nbsp;</p><p style=\"text-align: center;\"><strong>Who We Are&nbsp;</strong></p><p>From bespoke bourbon production to boundary-pushing brands, Lofted Spirits is where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest-growing brands in American Whiskey, Bardstown Bourbon, and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust, and transformative industry impact while crafting some of the world&rsquo;s most desired and awarded whiskies. Lofted Spirits joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com.&nbsp;</p><p>Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail&trade;. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent, and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand&rsquo;s Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information, visit BardstownBourbon.com.&nbsp;</p><p>Green River Distilling Co. is a celebration of classic Kentucky &ndash; honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as &quot;the Whiskey Without Regrets,&quot; and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky, home and serves as the westernmost outpost of the Kentucky Bourbon Trail&trade;. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mashbills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information, visit greenriverwhiskey.com.&nbsp;</p><p style=\"text-align: center;\"><strong>Job Summary&nbsp;</strong></p><p>We are looking for an enthusiastic Visitor Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store, as well as lead guided experiences throughout the facility. A passion for working with the public and a willingness to be cross-trained on all three positions is required.  Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.&nbsp;</p><p><strong>Essential Job Duties and Responsibilities&nbsp;</strong></p><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must be willing to cross-train for check-in desk, tasting bar, and retail store</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Responsible for taking phone reservations for tours and the restaurant, and accurately inputting data into the POS Focus System</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Greet and check-in guests for tours and tastings</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Responsible for checking guests&rsquo; ID to confirm the legal drinking age of 21</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ensure that the Visitors Center is set up properly, stocked, and always clean</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Enthusiastically engage all guests upon arrival and departure </span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Answer questions regarding the tours and give accurate directions to the facility </span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Assist and lead bourbon tastings and facility tours, while positively interacting with guests</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Upon departure, thank guests for visiting our facility and invite them back</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Maintain and execute the highest health standards, sanitation, and cleanliness in the beverage/bar area to meet local, state, and government guidelines</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ensure a clean, safe environment for all guests and staff</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Maintain, monitor, and restock restrooms throughout the shift</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must be willing to participate in continuous training and educational opportunities offered by Bardstown Bourbon Company</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must learn Bardstown Bourbon Company distillery practices and products</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must be willing to take the company-paid course and become a certified Stave &amp; Thief Executive Bourbon Steward</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Commitment </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW264516527 BCX0\">for</span><span class=\"NormalTextRun SCXW264516527 BCX0\"> the Company&rsquo;s ISO program, including the quality and food safety of our products.</span></span></li><li>Other duties as assigned by the management team</li></ul><p><strong> Desired Skills and Qualifications&nbsp;</strong></p><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must be a self-motivator and a strong team player</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Willing to learn new skills</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ability to speak and write fluent English</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Strong interpersonal and excellent communication skills</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Positive attitude a must</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must have problem-solving skills and the ability to multitask</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ability to work enthusiastically with a wide demographic of guests</span></span></li></ul><p><strong>Education and Experience</strong>&nbsp;</p><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">A high school diploma or GED</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Previous experience in customer service</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ability to speak and write English fluently</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Excellent communication and interpersonal skills</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ability to multitask</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Basic computer skills</span></span></li></ul><p><strong>Physical Requirements</strong>&nbsp;</p><p>The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;</p><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Frequently required to stand and walk for at least an hour at a time; occasionally sits</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Reaches, bends, and stoops frequently </span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Ability to kneel, crouch, or crawl; talk, hear, taste, and smell</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Occasionally lift and/or move up to 30 pounds</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Must be able to determine wait time based on the Visitors Experience procedures </span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Frequent washing of hands</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Frequent exposure to fluctuating temperatures indoors and outdoors</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW264516527 BCX0\"><span class=\"NormalTextRun SCXW264516527 BCX0\">Mobility to climb stairs </span></span></li></ul><p>&nbsp;</p><p>Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. &nbsp;</p><p>NOTE: The Company reserves the right to modify or apply this Job Description in any manner necessary to conduct its business and meet its goals and objectives. This Job Description does not imply that these are the only functions of the job, or the only essential functions of the job. Other duties and responsibilities may be required in this position. &nbsp;</p></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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