Guest Services Coordinator

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  "source_hash": "a3dc12d090fc1b2179bd63678bda38234362761f2e26de29f66d9fca2aef9a04",
  "last_changed_at": "2026-06-04T11:37:34.891Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Charlotte, North Carolina, 28269, United States",
    "city": "Charlotte",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:37:34.890Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Charlotte, North Carolina, 28269, United States",
      "city": "Charlotte",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

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    "id": "336",
    "isRemote": null,
    "location": {
      "city": "Charlotte",
      "state": "North Carolina"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
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    },
    "departmentId": "19293",
    "locationType": "0",
    "jobOpeningName": "Guest Services Coordinator",
    "departmentLabel": "Guest Experiences",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Charlotte",
      "state": "North Carolina",
      "postalCode": "28269",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-03",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">The Role</span><br>This is not your typical customer service role! Come be a part of a proactive team creating new and<br>innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Coordinator, your<br>contribution to the organization will be as the ‘voice’ of the company to our customers. You will be<br>quintessential to maintaining guest relationships post-purchase! This means addressing any guest<br>concerns, requests, questions, and issues.<br><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities</span><br>• Answering guest emails and returning voicemails within 24 business hours<br>• Serve as the primary point of contact for event attendees, addressing their inquiries,<br>providing accurate information, and offering assistance.<br>• Familiarize yourself with event schedules, locations, session details, and other pertinent<br>information to effectively guide and inform guests<br>• Handle guest concerns and complaints professionally and promptly, striving to resolve<br>issues to the satisfaction of the attendees and the company.<br>• Collaborate with appropriate internal teams to address and resolve complex or escalated<br>matters, ensuring a positive guest experience.<br>• Identifying opportunities to increase guest satisfaction and garner repeat business<br><span style=\"font-weight: bold\">Requirements</span><br>• 2-3 years most recent experience related to hospitality and/or event management<br>industry<br>• Proven track record of problem solving, and issue resolution skills<br>• Strong computer skills, ideally with experience using SalesForce or complex informational<br>software<br>• Flexibility in both availability and in travel requirements when necessary<br>• Multi-lingual proficiency strongly preferred (Spanish, French)<br><span style=\"font-weight: bold\">Skills/Abilities</span><br>• Thrive in an environment where each day different from the next; especially in personal<br>interactions and problem resolution<br>• Thrive in a fast-paced environment with multiple projects going simultaneously<br>• Be very socially-focused; with a \"how can I help you?\" attitude<br>• Focus on building and maintaining a personable client experience<br><span style=\"font-weight: bold\">Physical</span><br>• Prolonged periods sitting at a desk and working on a computer<br>• Must be able to lift up to 15 pounds</p>",
    "compensation": null,
    "departmentId": "19293",
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    "seekPromoted": false,
    "jobCategoryId": "18456",
    "jobOpeningName": "Guest Services Coordinator",
    "departmentLabel": "Guest Experiences",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://quintevents.bamboohr.com/careers/336",
    "employmentStatusLabel": "Full Time"
  }
}