Assistant Store Manager

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    "location": {
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    "datePosted": "2026-05-20",
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    "description": "<p><span><img width=\"245\" height=\"121\" src=\"https://cdn.shopify.com/s/files/1/0490/8472/7457/t/9/assets/BB-Logo.svg?v=3089215492783353809\" alt=\"Bird &amp; Blend Tea Co.\"></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-weight: bold\"><span style=\"color: #222222; font-family: Arial, sans-serif\">Assistant Store Manager</span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Reporting To: Store Manager</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Location: Birmingham</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Contract Type: Full time / Permanent</span></p>\n<p><span style=\"font-size: 15px\"><br></span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Who are Bird &amp; Blend Tea Co.? </span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Bird &amp; Blend Tea Co. is an eco-conscious, people-focused, award-winning &amp; B Corp-certified Tea Mixology company on a mission to spread happiness &amp; reimagine tea!</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Bird &amp; Blend was set up &amp; is run by Krisi &amp; Mike, who met whilst studying Politics (of all things!) at university. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Building Bird &amp; Blend from scratch while staying true to their ethos &amp; values has been Krisi &amp; Mike’s passion for over 10 years.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">From the early days of packing tea in their bedroom &amp; attending markets, to now, with an awesome team, multiple retail stores &amp; a thriving international online store, Bird &amp; Blend is leading the way in tea innovation in the UK.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Bird &amp; Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business &amp; what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.</span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-family: Arial, sans-serif\">You can read heaps more information about us and our mission here:</span><a href=\"https://www.birdandblendtea.com/pages/our-story\" target=\"_blank\" rel=\"noopener noreferrer\"> <span style=\"font-family: Arial, sans-serif\">https://www.birdandblendtea.com/pages/our-story</span></a><span style=\"font-family: Arial, sans-serif\"> </span></span></p>\n<p><span style=\"font-size: 15px\"><br></span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">About this Role:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">As an Assistant Store Manager at Bird &amp; Blend, you'll be the heart of our customer interactions, listening, engaging, and helping customers find the best products for their needs and building memorable relationships to encourage customer loyalty. Partnering with the Store Manager, you'll lead, develop, and motivate our team, ensuring our customers enjoy exceptional and inclusive shopping experiences that truly reflect our brand values and contribute to our success.</span></p>\n<p><span style=\"font-size: 15px\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Working full-time on-site, including weekends and some evenings, you'll provide essential operational, administrative, and leadership support, maintaining our impeccable standards. This role offers a fantastic opportunity to develop valuable people management skills, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment.</span></p>\n<p><span style=\"font-size: 15px\"><br><br></span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">What are the responsibilities?</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Customer Experience: Cultivate a store culture that's all about the customers, making every interaction exciting and memorable, encouraging customer loyalty. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Motivate and Inspire: Encourage team members to achieve individual and collective goals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Coaching: Provide feedback and coaching to enhance individual and store performance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Recruiting and Training: Assist the Store Manager in recruiting, inducting, training, and developing a high-performing team that fosters a positive store environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Sales Objectives: Work together with the Store Manager to achieve sales targets and KPIs, while also implementing strategies aimed at boosting sales growth and improving the overall customer experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Daily Operations: Oversee daily store operations, including opening and closing procedures.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Merchandising Standards: Support the Store Manager to maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Sustainability: Use your passion for the environment to support B&amp;B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B-Corp!)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Stock Management: Assist with managing stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Stock Takes: Arrange, plan and execute stock takes with the Store Manager.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Sampling: Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities</span></li>\n</ul>\n<p><span style=\"font-size: 15px\"><br><br></span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">About you:</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">People Management Experience: Previous experience in a management role or similar within a customer service environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Team Leadership: History of successfully participating in and leading a team, fostering an inclusive and positive work environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Communication and Problem-Solving: Strong communication, problem-solving, and visual merchandising skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Customer Service Skills: Strong understanding of customer service with the ability to build rapport and connect with customers confidently.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Professionalism: Foster a professional, fair, and kind relationship with customers and colleagues.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Open Mindset: A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times including weekends and some evenings.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">A commitment to excellence: Going above and beyond to ensure customer satisfaction, store standards and team happiness are second nature to you.</span></li>\n</ul>\n<p><span style=\"font-size: 15px\"><br><br></span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Are there any perks?</span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Of course there are, for all the hard work you will get:</span></p>\n<ul>\n<li><span style=\"font-size: 15px\"><span style=\"color: #444746; font-family: Arial, sans-serif\">We are proud to be a</span> <span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Sunday Times Best Places To Work 2024 employer.</span></span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Friendly and supportive team culture:</span></span><span style=\"font-family: Arial, sans-serif\"> Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Membership of company pension scheme</span></span><span style=\"font-family: Arial, sans-serif\"> (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Holiday accrual that grows with loyalty</span></span><span style=\"font-family: Arial, sans-serif\">: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-family: Arial, sans-serif\">Your <span style=\"font-weight: bold\">birthday</span> off!</span></span><span style=\"font-size: 15px\"><br></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Life Insurance &amp; Income Protection:</span></span><span style=\"font-family: Arial, sans-serif\"> providing financial security and peace of mind for you and your families.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Health Cash Plan:</span></span><span style=\"font-family: Arial, sans-serif\"> after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all..</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Life Happens Leave:</span></span><span style=\"font-family: Arial, sans-serif\"> Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Complimentary drinks and snacks</span></span><span style=\"font-family: Arial, sans-serif\">: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Monthly tea allowance and generous staff discount:</span></span><span style=\"font-family: Arial, sans-serif\"> Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Employee Assistance Programme:</span></span><span style=\"font-family: Arial, sans-serif\"> Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Bike to Work and Electric Vehicle Schemes:</span></span><span style=\"font-family: Arial, sans-serif\"> Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Paid volunteer days:</span></span><span style=\"font-family: Arial, sans-serif\"> Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Dog-friendly office:</span></span><span style=\"font-family: Arial, sans-serif\"> Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.</span></span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-family: Arial, sans-serif\">We also have </span><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">enhanced family friendly policies</span></span><span style=\"font-family: Arial, sans-serif\">, offer flexible working and are always open to discussing your individual circumstances!</span></span></li>\n</ul>\n<p><span style=\"font-size: 15px\"><br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.</span></p>",
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