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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Experienced Drain Technician Dispatcher</strong></p><p style=\"margin-left:0in;\">Our vital and growing firm has an opportunity for an experienced drain technician dispatcher. Using their experience and expertise, along with our in-house resources and processes, they will optimize the use of our drain technicians and satisfy the needs of our numerous customers.&nbsp;</p><p style=\"margin-left:0in;\"><u>Company Overview</u></p><p style=\"margin-left:0in;\">Balkan Sewer and Water Main Service has a large team of drain technicians and is also NYC&rsquo;s largest house sewer and water service line contractor. Our drain cleaning company operates 7 days a week and 16 hours per day. The Balkan Team has been in continuous operation for over 70 years and has a pristine reputation in the NYC plumbing industry. To learn more, visit <a href=\"http://www.balkanplumbing.com\">BalkanPlumbing.com</a>.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><u>Responsibilities:</u></p><p style=\"margin-left:0in;\">Perform in all aspects of dispatch and supervisor work, including but not limited to:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Analyze the requests for service, dispatch, and supervise the team of drain technicians</li><li style=\"margin-left:0in;\">Manage all service job metrics; meeting the required response time, proper completion of each call, and confirming customer satisfaction.</li><li style=\"margin-left:0in;\">Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills</li><li style=\"margin-left:0in;\">Resolve conflicts or miscommunications quickly and amicably.</li><li style=\"margin-left:0in;\">Using in-house software, document team productivity and results.</li><li style=\"margin-left:0in;\">Perform mid-year and annual performance evaluations</li><li style=\"margin-left:0in;\">Be present for, and sometimes lead, management and team meetings.</li></ul><p style=\"margin-left:0in;\"><u>Skills and Qualifications:</u></p><ul type=\"disc\"><li style=\"margin-left:0in;\">A documented and verifiable resume of experience in the above role.</li><li style=\"margin-left:0in;\">Able to lead by example, exhibiting understanding, knowledge, and professionalism.&nbsp;</li><li style=\"margin-left:0in;\">Able to think both strategically and execute against day-to-day objectives</li><li style=\"margin-left:0in;\">Excellent verbal and written communication skills</li><li style=\"margin-left:0in;\">Able to organize, assemble, and arrange resources to meet goals</li><li style=\"margin-left:0in;\">Able to maintain composure during stressful situations, remaining focused on the ultimate objective</li><li style=\"margin-left:0in;\">Strong interpersonal skills to support interaction and development of relationships with a wide range of internal and external customers</li><li style=\"margin-left:0in;\">Capacity to work independently as well as within a team-oriented and collaborative environment</li><li style=\"margin-left:0in;\">Minimum five years of management experience</li><li style=\"margin-left:0in;\">Industry Experience is a plus.<span style='font-size:16px;font-family:\"Calibri\",\"sans-serif\";color:black;'>&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Source Sans Pro\",\"sans-serif\";color:#666666;'><span style='font-size:16px;font-family:\"Calibri\",\"sans-serif\";color:black;'>Job Type: Full-time</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Source Sans Pro\",\"sans-serif\";color:#666666;'><span style='font-size:16px;font-family:\"Calibri\",\"sans-serif\";color:black;'>Salary range: $60,000 to $70,000.00 Annually.&nbsp;</span></p><p><br></p></div>\n",
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