Guest Service Agent/Valet-9.00+tips

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    "requisitionDescription": "<div><div><div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p id=\"isPasted\" style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:.0001pt;'><strong><u><span style='font-size:13px;font-family:\"Courier New\";'>Purpose of the Position:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><span style='font-size:13px;font-family:\"Courier New\";'>To provide exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:.0001pt;'><strong><u><span style='font-size:13px;font-family:\"Courier New\";'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:.0001pt;'><strong><u><span style='font-size:13px;font-family:\"Courier New\";'>Primary Responsibilities:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:.0001pt;'><span style='font-size:13px;font-family:\"Courier New\";'>Duties are as follows but not limited to:</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Courier New\";font-size:13px;'>Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values &amp; Behaviors.</span></li></ul><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Courier New\";font-size:15px;'>Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.</span></li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Courier New\";font-size:13px;'>Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.&nbsp;</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Greet all arriving guests by name, and offer luggage assistance in accordance with Hotel Emma standards.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Work closely with the Valet and/or Front Desk to announce the name over the radio to the front desk to begin the check-in.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Interact with other team members in a professional manner, and assist other departments as needed.&nbsp;</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Assist with special requests and miscellaneous tasks on scheduled or impromptu basis.&nbsp;</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Maintain radio etiquette at all times including and not limited to speaking professionally over the radio.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Adhere to designated Bellman positions to open the Reception doors for all guests and locals.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Report to work for scheduled shift, on time and in uniform, in accordance with company policy.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Know and comply with all company policies and procedures pertaining to this position and its duties.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Storage of guest luggage safely in the Bell Closet with a Hotel Emma luggage tag complete with the guest name, number of pieces and the name of the associate.</span></li><li><span style='font-family:\"Courier New\";font-size:13px;'>Transport guests in the hotel vehicle within a three (3) mile radius of Hotel Emma in a safe and professional manner.&nbsp;</span></li><li><span style='font-family:\"Courier New\";'>Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.</span></li><li><span style='font-family:\"Courier New\";'>Maintain the lighting of fire places in the Courtyard and Lobby areas for the times established depending on the season.</span></li></ul><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Courier New\";font-size:15px;'>Takes pride in personal appearance and follows hotel grooming guidelines.&nbsp;</span></li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Courier New\";font-size:13px;'>Be knowledgeable of all emergency procedures and hotel policies.&nbsp;</span></li></ul><p style='margin-right:0in;margin-left:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;'><span style='font-size:13px;font-family:\"Courier New\";'>&nbsp;</span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:.0001pt;'><span style='font-size:13px;font-family:\"Courier New\";'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:.0001pt;'><strong><u><span style='font-size:13px;font-family:\"Courier New\";'>Job Requirements:</span></u></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Courier New\";font-size:10.0pt;'>Position requires effective communication with guests and co-workers. &nbsp;&nbsp;</span></li><li><span style='font-family:\"Courier New\";font-size:10.0pt;'>Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.</span></li><li><span style='font-family:\"Courier New\";font-size:10.0pt;'>Twelve months related experience.</span></li><li><span style='font-family:\"Courier New\";font-size:10.0pt;'>Flexible schedule required, to include AM/PM, weekends and holidays.</span></li></ul>\n    </div>\n  </div></div></div></div>\n",
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