Administrative Assistant

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    "description_html": "<p><br></p><p><strong>Job Title: Front Desk / Administrative Assistant</strong></p><p><strong>Reports To: Facility Director / Lead Administrative Staff</strong></p><p><br></p><p><strong>Job Summary</strong></p><p>The Front Desk Lead / Administrative Assistant is responsible for overseeing front desk operations while ensuring efficient patient registration, administrative workflow, and superior customer service. This role combines leadership responsibilities with hands-on administrative duties to support daily operations, maintain compliance, and enhance patient experience.</p><p><br></p><p><strong>Key Responsibilities/ Essential Duties and Responsibilities</strong></p><p><strong>Front Desk &amp; Patient Registration</strong></p><ul><li>Greet patients in a professional and courteous manner upon arrival&nbsp;</li><li>Accurately enter patient demographic, insurance, and financial information&nbsp;</li><li>Collect co-pays, deductibles, and co-insurance payments&nbsp;</li><li>Maintain patient logs, charts, and documentation&nbsp;</li><li>Perform patient check-in and check-out processes, including exit interviews&nbsp;</li></ul><p><strong>Administrative &amp; Clerical Duties</strong></p><ul><li>Answer, screen, and direct incoming calls&nbsp;</li><li>Manage emails, documentation, scanning, faxing, and filing&nbsp;</li><li>Maintain daily financial logs and perform cash reconciliation&nbsp;</li><li>Prepare reports, patient records, and informational packets&nbsp;</li><li>Ensure proper documentation for billing and compliance</li></ul><p><strong>Leadership &amp; Coordination</strong></p><ul><li>Support and guide front desk staff to ensure smooth workflow&nbsp;</li><li>Monitor daily operations and address inefficiencies&nbsp;</li><li>Assist in training new staff members&nbsp;</li><li>Coordinate with clinical and administrative teams</li></ul><p><strong>Customer Service</strong></p><ul><li>Maintain a high level of professionalism and patient satisfaction&nbsp;</li><li>Address patient concerns and escalate issues when necessary&nbsp;</li><li>Communicate effectively with patients, families, and staff&nbsp;</li></ul><p><strong>Compliance &amp; Quality</strong></p><ul><li>Ensure compliance with HIPAA, OSHA, and facility policies&nbsp;</li><li>Participate in quality improvement and safety programs&nbsp;</li><li>Audit charts and maintain accurate records</li></ul><p><strong>Inventory &amp; Resource Management</strong></p><ul><li>Maintain adequate supplies and inventory at the front desk&nbsp;</li><li>Assist in ordering and stocking necessary materials&nbsp;</li></ul><p><strong>Safety &amp; Operations</strong></p><ul><li>Maintain a clean, safe, and organized work environment&nbsp;</li><li>Report any safety concerns or equipment issues promptly</li></ul><p><strong>Core Competencies</strong></p><ul><li>Professional Maturity: The ability to separate emotional feelings from the real issues at hand.</li><li>Responsibility: The ability to accept choices you have made and the results they have led to.</li><li>Communication: The ability to write and speak effectively; actively listens to others, and give feedback.</li><li>Flexibility: Demonstrate responsiveness and adaptability following change initiatives.</li><li>Intelligence: Understand information and apply new knowledge.</li><li>Energetic: Exhibits high levels of energy and enthusiasm.</li><li>Organized: Efficient in structuring tasks to be accomplished.</li><li>Computer Savvy: The ability to use technology efficiently and effectively.</li><li>&nbsp;Customer Service: The ability to enhance customer satisfaction.</li><li>&nbsp;Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization.</li><li>Integrity and Respect: Demonstrates upmost level of integrity.</li><li>&nbsp;&nbsp;Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.</li><li>Collaboration and Partnership: Encourages participation from team members.</li><li>&nbsp;Manages Change: Demonstrates flexibility with changing environments.</li><li>&nbsp;Problem Solving: Resolve issues in a timely manner</li><li>Attention to Detail: Follows procedures to ensure entry of data.</li><li>Organization: Uses time efficiently by prioritizing and planning work activities.</li><li>&nbsp;Judgment: Ability to make independent decisions.</li><li>&nbsp;Teamwork: Works with others to accomplish objectives and shows support for decisions.</li><li>&nbsp;Quality: Sets high standards to ensure quality in work performed.</li><li>Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations.</li></ul><p><strong>KPIs</strong></p><ul><li>Patient Registration Accuracy: Maintain = 98% accuracy in patient demographic, insurance, and financial data entry&nbsp;</li><li>Patient Check-In Time: Complete patient registration within 5–10 minutes on average&nbsp;</li><li>Call Handling: Answer = 90% of incoming calls within 3 rings and route appropriately</li><li>Payment Collection: Ensure 100% collection of applicable co-pays, deductibles, and balances.</li><li>Document Processing: Complete scanning, filing, and documentation updates within the same business day (= 95%).</li><li>Daily Reconciliation: Maintain 100% accuracy in cash logs and financial records with no discrepancies.</li><li>Patient Satisfaction: Achieve = 90% positive patient feedback related to front desk experience.</li><li>HIPAA &amp; Compliance: Maintain 100% compliance with HIPAA and regulatory requirements.</li><li>Task Completion: Complete = 95% of assigned tasks within established timelines.</li><li>Attendance &amp; Punctuality: Maintain = 98% adherence to scheduled shifts and attendance policies.</li></ul><p><strong>Marginal Duties</strong></p><ul><li>Assisting clinical staff with basic non-clinical tasks when needed&nbsp;</li><li>Supporting other departments during high patient volume&nbsp;</li><li>Helping with onboarding paperwork for new hires&nbsp;</li><li>Covering front desk duties for other shifts or locations&nbsp;</li><li>Assisting with inventory checks or supply restocking&nbsp;</li><li>Participating in meetings, trainings, or special projects&nbsp;</li><li>Performing additional administrative tasks as assigned by management&nbsp;</li></ul><p><br></p><p><br></p>",
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      "description": "<p>Description</p><p><br/></p><p><strong>Job Title: Front Desk / Administrative Assistant</strong></p><p><strong>Reports To: Facility Director / Lead Administrative Staff</strong></p><p><br/></p><p><strong>Job Summary</strong></p><p>The Front Desk Lead / Administrative Assistant is responsible for overseeing front desk operations while ensuring efficient patient registration, administrative workflow, and superior customer service. This role combines leadership responsibilities with hands-on administrative duties to support daily operations, maintain compliance, and enhance patient experience.</p><p><br/></p><p><strong>Key Responsibilities/ Essential Duties and Responsibilities</strong></p><p><strong>Front Desk & Patient Registration</strong></p><ul><li>Greet patients in a professional and courteous manner upon arrival </li><li>Accurately enter patient demographic, insurance, and financial information </li><li>Collect co-pays, deductibles, and co-insurance payments </li><li>Maintain patient logs, charts, and documentation </li><li>Perform patient check-in and check-out processes, including exit interviews </li></ul><p><strong>Administrative & Clerical Duties</strong></p><ul><li>Answer, screen, and direct incoming calls </li><li>Manage emails, documentation, scanning, faxing, and filing </li><li>Maintain daily financial logs and perform cash reconciliation </li><li>Prepare reports, patient records, and informational packets </li><li>Ensure proper documentation for billing and compliance</li></ul><p><strong>Leadership & Coordination</strong></p><ul><li>Support and guide front desk staff to ensure smooth workflow </li><li>Monitor daily operations and address inefficiencies </li><li>Assist in training new staff members </li><li>Coordinate with clinical and administrative teams</li></ul><p><strong>Customer Service</strong></p><ul><li>Maintain a high level of professionalism and patient satisfaction </li><li>Address patient concerns and escalate issues when necessary </li><li>Communicate effectively with patients, families, and staff </li></ul><p><strong>Compliance & Quality</strong></p><ul><li>Ensure compliance with HIPAA, OSHA, and facility policies </li><li>Participate in quality improvement and safety programs </li><li>Audit charts and maintain accurate records</li></ul><p><strong>Inventory & Resource Management</strong></p><ul><li>Maintain adequate supplies and inventory at the front desk </li><li>Assist in ordering and stocking necessary materials </li></ul><p><strong>Safety & Operations</strong></p><ul><li>Maintain a clean, safe, and organized work environment </li><li>Report any safety concerns or equipment issues promptly</li></ul><p><strong>Core Competencies</strong></p><ul><li>Professional Maturity: The ability to separate emotional feelings from the real issues at hand.</li><li>Responsibility: The ability to accept choices you have made and the results they have led to.</li><li>Communication: The ability to write and speak effectively; 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The requirements listed below are representative of the knowledge, skill, and/or ability required. </p><p><br/></p><p><strong>Education & Experience:</strong></p><ul><li>High school diploma or equivalent.</li><li>1-3 years office experience in a health care setting preferred.</li><li> Previous customer service experience preferred.</li><li> Must be able to effectively communicate with customers both in person, and over the telephone.</li><li>Must have understanding of basic medical terminology </li></ul><p><strong>Skills:</strong></p><ul><li>Basic computer skill</li></ul><p><br/></p>",
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