Home › Companies › ePac Holdings, LLC › Director, Account Management
Director, Account Management
ePac Holdings, LLC · Schiller Park, IL, United States · On Site · Active · $150,000–$160,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | ePac Holdings, LLC |
| Title | Director, Account Management |
| Normalized title | - |
| Department / team | Sales |
| Location | Schiller Park, IL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $150,000–$160,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-13 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from ePac Holdings, LLC. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Schiller Park. | Open |
| Department jobs | Active postings in Sales. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | ePac Holdings, LLC |
| Source | 917cab03-5640-4706-8cb3-0cba4cc79772 |
| ATS provider | Rippling ATS |
Description
company
ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.
https://epacflexibles.com/
role
This role offers a competitive salary range from $150-160k annually, depending on skills and experience, with a generous leave and benefits package.
Benefits package includes:
3 Medical Options Dental Vision Employer paid Short and Long term disability 401K with employer match 120 hours Paid Time off 10 paid holidays Potential for company bonus and more!
SUMMARY OF POSITION
The Director of Account Management leads the commercial team responsible for customer retention, growth with existing customers, and service excellence across mid-market and enterprise accounts. This role manages a team of Account Managers, Senior Account Managers, and Customer Experience Representatives who serve as the primary point of contact for key customers. They manage the customer relationship from order initiation through product delivery and renewal to ensure delivery of exceptional customer experience. The Director ensures operational alignment between the commercial, production, and quality functions while driving long-term strategic partnerships and profitable growth. This role is responsible for developing and implementing sales strategies, managing the team’s development and performance, and ensuring the achievement of sales targets and revenue goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Team Leadership & Development
Lead, mentor, and manage a high-performing team of Account Managers, Senior Account Managers, and Customer Experience Representatives fostering a culture of accountability, collaboration, and customer-centric performance. Set clear performance expectations, establish standardized KPIs, and conduct regular reviews, feedback sessions, and coaching to ensure professional growth and achievement of individual and team goals. Recruit, onboard, and train new team members, maintaining staffing alignment with growth objectives. Identify professional development needs across the team and deliver or facilitate targeted training programs focused on sales, manufacturing, product knowledge, and customer relationship management. Stay current on manufacturing trends, market conditions, and competitive dynamics to continuously refine training content and commercial strategy. Foster a positive and engaging team environment that promotes collaboration and cross-functional communication. Sales Strategy & Revenue Growth
Develop and execute strategic account and sales plans to meet retention, growth, and profitability objectives across mid-market and enterprise customers. Partner with Sales, Operations, and Finance leadership to set annual retention and expansion targets; monitor progress and drive corrective actions when needed. Analyze production, ordering, and sales data to identify customer trends, margin opportunities, and service improvement areas. Implement CRM best practices including pipeline management, opportunity tracking, forecasting disciplines, and sales and retention activity metrics Support Account Managers in conducting customer business reviews, pricing negotiations, and strategic growth discussions. Ensure the team meets or exceeds monthly, quarterly, and annual sales and retention goals. Customer Relationship & Lifecycle Management
Build and sustain strong relationships with key customers, ensuring deep engagement and strategic alignment throughout the full customer lifecycle; manage escalations and guide proactive account planning. Standardize structured customer review cycles such as Annual Business Reviews and production/delivery audits to reinforce value and align growth goals with customer needs. Serve as an escalation point for complex or high-impact customer concerns, ensuring quick resolution and high satisfaction. Implement churn root-cause analysis and interventions Encourage continuous account planning and proactive relationship management to identify risk and prevent churn. Ensure all account interactions are tracked and visible through Salesforce, enabling transparency and real-time insights. Performance Management & Reporting
Establish clear goals and track KPIs for retention, revenue growth, customer satisfaction, and CRM data quality. Maintain dashboard visibility into team KPIs including pipeline health, and net dollar retention. Report account performance and forecast accuracy to senior leadership; ensure CRM completeness allows for accurate business reporting. Drive a culture of data accuracy, commercial accountability, and continuous improvement across the Account Management function. Analyze trends and performance metrics to identify opportunities for improvement; use data-driven insights to inform sales strategies and operational enhancements. Operational & Data Excellence
Own lifecycle data governance for the account portfolio, ensuring the team maintains accurate CRM records from assignment through quote execution. Oversee growth and maintenance forecasting, ensuring real-time accuracy in Opportunity pipelines, including “Next Steps,” “Close Dates,” and “Opportunity Amounts.” Use Salesforce dashboards and reports to coach AMs on data integrity, pipeline velocity, and opportunity health. Collaborate with Data Analysts to refine account health scoring models and predict churn risk using historical performance and activity data. Partner with operations to ensure orders meet gross margin standards appropriate for product type and scale. Customer Service Excellence
Manage Customer Experience team to ensure prompt, professional resolution of customer inquiries and concerns, reinforcing the organization’s reputation for reliability and responsiveness. Maintain high levels of customer satisfaction by developing and reinforcing service standards across the Account Management team. Represent the brand positively and consistently, acting as a trusted ambassador during customer interactions and industry engagements.
JOB KNOWLEDGE, SKILLS & ABILITIES
Strong leadership presence with the ability to inspire and develop high-performing teams. Strategic thinker with hands-on experience managing customer portfolios and driving account growth. Data-centric approach to managing performance and identifying opportunities for improvement. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Prioritization/Flexibility/Adaptability -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures. Demonstrate effective organizational, problem solving and analytical skills. Excellent organizational, problem-solving, and analytical skills. Proficiency with CRM systems (Salesforce required); experience with reporting tools and dashboards preferred. Collaborative mindset with proven ability to build trust across departments. Hands-on problem-solving approach and ability to manage multiple priorities while maintaining attention to detail.
EXPERIENCE AND EDUCATION
Bachelor's degree in Business, Marketing, or related field. 10+ years of experience in business development or sales, with at least 5 years in a managerial role. Proven track record of achieving and exceeding sales targets. Strong leadership and team management skills. Strong knowledge of production workflows, order fulfillment, and cost management principles. Expertise in Salesforce Object Relationships, including how Opportunities roll up to Accounts and the lifecycle of Quotes through estimation and fulfillment. Proven ability to build and interpret Salesforce dashboards and reports to identify performance trends, data gaps, and stagnant accounts. Experience leveraging CRM data for forecasting, churn prediction, and retention analysis. Strong financial acumen with the ability to manage and monitor gross margin performance across product categories. Excellent communication, negotiation, and presentation skills. In-depth knowledge of sales techniques and best practices. Experience in the flexible packaging industry or related manufacturing sectors preferred.
NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Participating in partnership and problem solving sessions, as well as product line trials with existing/new customers
WORK ENVIRONMENT
High energy environment with an aggressive expansion plan All Employees will have the ability to learn, train and develop well rounded skills to support all facets of managing and growing our ePac business model 10-15% travel, as needed.
ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster
Full job record
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| Provider | rippling |
| Provider Job Key | 042b1cfc-aa30-459c-8d9a-bdb511f82a56 |
| Title | Director, Account Management |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Schiller Park, IL, United States |
| Department | Sales |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IL |
| City | Schiller Park |
| Salary Raw | USD 150000-160000 YEAR |
| Salary Min | 150,000 |
| Salary Max | 160,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/epac-careers/jobs/042b1cfc-aa30-459c-8d9a-bdb511f82a56 |
| Apply URL | https://ats.rippling.com/epac-careers/jobs/042b1cfc-aa30-459c-8d9a-bdb511f82a56 |
| First Seen At | 2026-05-29 07:13:40Z |
| Last Seen At | 2026-06-06 08:44:41Z |
| Last Checked At | 2026-06-06 08:44:41Z |
| Last Changed At | 2026-06-06 08:44:41Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 22:53:08Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=epac-careers/date=2026-06-06/2026-06-06T08-44-40-702Z-e5335d04cee995543da0c8ddef7b197c2e8637a085a7c690a9a6f5bd421ebd8d.json |
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This role manages a team of Account Managers, Senior Account Managers, and Customer Experience Representatives who serve as the primary point of contact for key customers. They manage the customer relationship from order initiation through product delivery and renewal to ensure delivery of exceptional customer experience. The Director ensures operational alignment between the commercial, production, and quality functions while driving long-term strategic partnerships and profitable growth. This role is responsible for developing and implementing sales strategies, managing the team’s development and performance, and ensuring the achievement of sales targets and revenue goals. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">ESSENTIAL FUNCTIONS AND RESPONSIBILITIES </strong></b></u></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><i><b><strong style=\"color:rgb(34,34,34);font-size:11pt;font-style:italic;white-space:pre-wrap;\">Team Leadership & Development</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Lead, mentor, and manage a high-performing team of Account Managers, Senior Account Managers, and Customer Experience Representatives fostering a culture of accountability, collaboration, and customer-centric performance.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Set clear performance expectations, establish standardized KPIs, and conduct regular reviews, feedback sessions, and coaching to ensure professional growth and achievement of individual and team goals.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Recruit, onboard, and train new team members, maintaining staffing alignment with growth objectives.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Identify professional development needs across the team and deliver or facilitate targeted training programs focused on sales, manufacturing, product knowledge, and customer relationship management.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Stay current on manufacturing trends, market conditions, and competitive dynamics to continuously refine training content and commercial strategy.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Foster a positive and engaging team environment that promotes collaboration and cross-functional communication.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><i><b><strong style=\"color:rgb(34,34,34);font-size:11pt;font-style:italic;white-space:pre-wrap;\">Sales Strategy & Revenue Growth</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Develop and execute strategic account and sales plans to meet retention, growth, and profitability objectives across mid-market and enterprise customers.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Partner with Sales, Operations, and Finance leadership to set annual retention and expansion targets; monitor progress and drive corrective actions when needed.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Analyze production, ordering, and sales data to identify customer trends, margin opportunities, and service improvement areas.</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Implement CRM best practices including pipeline management, opportunity tracking, forecasting disciplines, and sales and retention activity metrics</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Support Account Managers in conducting customer business reviews, pricing negotiations, and strategic growth discussions.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Ensure the team meets or exceeds monthly, quarterly, and annual sales and retention goals.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><b><strong style=\"color:rgb(34,34,34);font-size:11pt;font-style:italic;white-space:pre-wrap;\">Customer Relationship & Lifecycle Management</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Build and sustain strong relationships with key customers, ensuring deep engagement and strategic alignment throughout the full customer lifecycle; manage escalations and guide proactive account planning.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Standardize structured customer review cycles such as Annual Business Reviews and production/delivery audits to reinforce value and align growth goals with customer needs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Serve as an escalation point for complex or high-impact customer concerns, ensuring quick resolution and high satisfaction.</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Implement churn root-cause analysis and interventions</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Encourage continuous account planning and proactive relationship management to identify risk and prevent churn.</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Ensure all account interactions are tracked and visible through Salesforce, enabling transparency and real-time insights. </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><b><strong style=\"color:rgb(34,34,34);font-size:11pt;font-style:italic;white-space:pre-wrap;\"> Performance Management & Reporting</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Establish clear goals and track KPIs for retention, revenue growth, customer satisfaction, and CRM data quality.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Maintain dashboard visibility into team KPIs including pipeline health, and net dollar retention.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Report account performance and forecast accuracy to senior leadership; ensure CRM completeness allows for accurate business reporting.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Drive a culture of data accuracy, commercial accountability, and continuous improvement across the Account Management function.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Analyze trends and performance metrics to identify opportunities for improvement; use data-driven insights to inform sales strategies and operational enhancements.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><b><strong style=\"color:rgb(34,34,34);font-size:11pt;font-style:italic;white-space:pre-wrap;\">Operational & Data Excellence</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Own lifecycle data governance for the account portfolio, ensuring the team maintains accurate CRM records from assignment through quote execution.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Oversee growth and maintenance forecasting, ensuring real-time accuracy in Opportunity pipelines, including “Next Steps,” “Close Dates,” and “Opportunity Amounts.”</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Use Salesforce dashboards and reports to coach AMs on data integrity, pipeline velocity, and opportunity health.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Collaborate with Data Analysts to refine account health scoring models and predict churn risk using historical performance and activity data.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Partner with operations to ensure orders meet gross margin standards appropriate for product type and scale.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><b><strong style=\"color:rgb(34,34,34);font-size:11pt;font-style:italic;white-space:pre-wrap;\">Customer Service Excellence</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Manage Customer Experience team to ensure prompt, professional resolution of customer inquiries and concerns, reinforcing the organization’s reputation for reliability and responsiveness.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Maintain high levels of customer satisfaction by developing and reinforcing service standards across the Account Management team.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Represent the brand positively and consistently, acting as a trusted ambassador during customer interactions and industry engagements.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">JOB KNOWLEDGE, SKILLS & ABILITIES</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Strong leadership presence with the ability to inspire and develop high-performing teams.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Strategic thinker with hands-on experience managing customer portfolios and driving account growth.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Data-centric approach to managing performance and identifying opportunities for improvement.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> </span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level </span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail </span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Prioritization/Flexibility/Adaptability -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures. Demonstrate effective organizational, problem solving and analytical skills. </span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Excellent organizational, problem-solving, and analytical skills.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Proficiency with CRM systems (Salesforce required); experience with reporting tools and dashboards preferred.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;\">Collaborative mindset with proven ability to build trust across departments.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Hands-on problem-solving approach and ability to manage multiple priorities while maintaining attention to detail.</span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">EXPERIENCE AND EDUCATION</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Bachelor's degree in Business, Marketing, or related field.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">10+ years of experience in business development or sales, with at least 5 years in a managerial role.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven track record of achieving and exceeding sales targets.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong leadership and team management skills.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Strong knowledge of production workflows, order fulfillment, and cost management principles.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Expertise in Salesforce Object Relationships, including how Opportunities roll up to Accounts and the lifecycle of Quotes through estimation and fulfillment.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Proven ability to build and interpret Salesforce dashboards and reports to identify performance trends, data gaps, and stagnant accounts.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Experience leveraging CRM data for forecasting, churn prediction, and retention analysis.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Strong financial acumen with the ability to manage and monitor gross margin performance across product categories.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent communication, negotiation, and presentation skills.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">In-depth knowledge of sales techniques and best practices.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience in the flexible packaging industry or related manufacturing sectors preferred.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES </strong></b></u></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Participating in partnership and problem solving sessions, as well as product line trials with existing/new customers</span><br><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">WORK ENVIRONMENT</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">High energy environment with an aggressive expansion plan</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">All Employees will have the ability to learn, train and develop well rounded skills to support all facets of managing and growing our ePac business model</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">10-15% travel, as needed.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. </span><a href=\"https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">EEO Poster</span></a></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><a href=\"https://epacflexibles.com/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">https://epacflexibles.com/</span></a></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
},
"workLocations": [
"Schiller Park, IL"
],
"employmentType": {
"id": "Salaried, full-time, benefits eligible",
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{
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"location": "Chicago",
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"frequency": "YEAR",
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"basicQuestions": [
{
"oid": "first_name",
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{
"oid": "last_name",
"title": "Last name",
"required": true,
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{
"oid": "email",
"title": "Email",
"required": true,
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"oid": "pronouns",
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"required": true,
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"title": "Location (city only)",
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{
"oid": "resume",
"title": "Resume",
"required": true,
"fieldType": "FILE"
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{
"oid": "cover_letter",
"title": "Cover letter",
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"fieldType": "FILE"
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{
"oid": "first_name",
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"title": "Last name",
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{
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Rendered from the bluedoor Job Postings API. Reproduce it:
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