Business Transient & Entertainment Sales Manager

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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><u>General Summary of Duties</u>:</p><p>&nbsp;</p><p>The Business Transient &amp; Entertainment Sales Manager will handle all aspects of individual transient sales efforts through effective new business development and acts as a strategic Account Manager by focusing on customer relationships to foster brand loyalty. &nbsp;</p><p><u>Examples of Duties (includes but is not limited to the following)</u>:&nbsp;</p><ul><li>Solicit new and existing accounts to meet/exceed business travel revenue goals through prospecting, outside sales calls, site inspections, customer receptions and written communication</li><li>Understanding of Agency360 Platform to research and maintain knowledge of market trends, competition and customers</li><li>Prospect new contacts and relationships through available sales tools including Hotelligence 360 (Amadeus Hospitality) Consortia / Business travel agencies, and web-based search tools.</li><li>Responsible for creating and executing creative guest programs to increase awareness of the property and frequent traveler loyalty to the hotel&nbsp;</li><li>Works with marketing team to develop materials to promote and aide growth in increasing hotel positioning and reputation, growth in market share and to stand-apart from competition.</li><li>VIP&rsquo;s (Pre-arrival / Upon Arrival) Oversee &amp; ensure all BT and Leisure VIP&rsquo;s arriving are receiving welcome notes, welcome amenities, requested amenities, correct room assignments, personal meet and greet as required, profiles are up to date, housekeeping status is updated &amp; accommodations walked if necessary. Work with travel agencies to target specific entertainment groups and VIP travelers&nbsp;</li><li>Initiate contact with customers through networking, industry events, and other communication channels, identifying key decision makers to secure new customers and grow / nurture high potential prospects.</li><li>Maintain an active list of accounts to ensure continuous relationship development</li><li>Provide exceptional customer service through relationship development, strategizing account development and creating weekly, monthly and quarterly plans that fully exhibit commitment and creativity to exceed customer expectations</li><li>Maintain and secure repeat business through client satisfaction and loyalty</li><li>Conduct site inspections, actively entertain, and personally interact with customers, as appropriate for transient travel segment development</li><li>Maintain knowledge of industry and trends in market, particularly amongst competitor set</li><li>Understand booking patterns, trends, high demand times, and events in the market</li><li>Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages</li><li>Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.</li><li>Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins</li><li>Communicate with internal business partners on upcoming group needs, VIP clients, meeting functions</li><li>Develop a full working knowledge of the operations of the hotel, including Reservations, Front Office, Food and Beverage and Guest Services&nbsp;</li><li>Work with the Director of Revenue Management to establish pricing structure for volume accounts and negotiate rates on an annual basis&nbsp;</li></ul><p><u>Position Requirements</u>:</p><ul><li>Three (3) or more years of hotel sales experience&nbsp;</li><li>Must reside in the Nashville area&nbsp;</li><li>Ability to speak, read, write and understand English</li><li>Professional demeanor appropriate for a luxury environment</li><li>Advanced knowledge of market trends, positioning of hotel, amenities, brand, competition and key account base&nbsp;</li><li>Effective listening, verbal, written, negotiation and closing skills</li><li>Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers</li><li>Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions</li><li>Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes&nbsp;</li><li>Strong professionalism, diplomacy, selling skills and work habits</li><li>Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure</li><li>Ability to network and develop relationships</li><li>Organizational skills that result in accurate, timely and thorough work</li><li>Must possess strong computer skills, including, but not limited to; Microsoft Word, Excel, Powerpoint and CI/TY</li></ul><p><u>Education</u>:</p><ul><li>Bachelor&rsquo;s Degree in hospitality management, marketing, business or related degree preferred&nbsp;</li></ul></div></div></div>\n",
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