Membership Coordinator - Downtown Express YMCA

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    "jobTitle": "Membership Coordinator - Downtown Express YMCA",
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    "description": "<p style=\"margin-bottom:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, </span></span><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">healthy living and social responsibility. </span></span><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">The Membership Coordinator supports the daily operations of the Membership Department and Welcome Center. This position ensures accurate membership administration, high-quality member service, and efficient Welcome Center operations. The Membership Coordinator plays a key role in supporting member retention, financial assistance processes, and account management while fostering a welcoming environment aligned with the YMCA’s mission and core values.</span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:12pt;\"><span><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:9pt;\">ESSENTIAL FUNCTIONS:</span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Develop and manage Welcome Center staff schedules to ensure adequate coverage and operational efficiency.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Assist with recruiting, onboarding, and training front desk staff.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Provide ongoing support and guidance to Welcome Center team members.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Ensure exceptional customer service standards are consistently upheld.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Process and audit monthly membership terminations accurately and in a timely manner.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Conduct routine membership audits to ensure compliance with YMCA policies and billing procedures.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Troubleshoot and resolve membership account issues, including billing discrepancies, payment updates, and system errors.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Maintain accurate member records in membership management software.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Review and process financial assistance applications in accordance with YMCA guidelines.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Verify required documentation and ensure confidentiality.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Communicate decisions clearly and professionally to members.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Track assistance approvals and maintain accurate records.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Address member concerns and provide timely resolutions.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Support membership retention efforts through proactive communication and problem-solving.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Promote YMCA programs and services to enhance member engagement.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Generate and maintain reports related to membership data and trends.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Support department goals related to growth, retention, and service excellence.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\"><span style=\"letter-spacing:-0.15pt;\">Ensure compliance with YMCA policies, procedures, and risk management standards.</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">WORK SCHEDULE:</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">Monday through Friday</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">10:00am – 7:00pm</span></span></span></span></span></li>\n</ul>\n\n<p class=\"MsoBodyText\" style=\"margin-bottom:8px;\"><span style=\"font-size:10pt;\"><span><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:</span></span></b></span></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand and/or sit for extended periods of time, walk, lift and/or move up to 30 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must possess a high-level ability to ensure and maintain confidentiality when working with sensitive information.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must have ability to communicate effectively; both orally and in writing</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must be detail oriented and exhibit a high degree of accuracy and alertness</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must exhibit initiative in the absence of supervision</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must be able to relate to and work with diverse groups of people in a friendly and consistent manner</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Must possess ability to exercise high levels of discretion and confidentiality</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Maintain a neat and professional appearance at all times</span></span></span></span></li>\n</ul>",
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    "qualifications": "<p style=\"margin-bottom:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:110%;\">QUALIFICATIONS:</span></span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">High school diploma required; Associate or Bachelor’s degree preferred.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">1–3 years of experience in customer service, membership services, or administrative support.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Strong organizational skills and attention to detail.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Ability to manage multiple priorities in a fast-paced environment.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Proficiency in membership management software and Microsoft Office programs.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:9pt;\">Strong interpersonal and problem-solving skills.</span></span></span></span></li>\n</ul>",
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