FIELD SERVICE MANAGER

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    "jobId": 162137,
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Summary:&nbsp; </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. &nbsp;This role will involve supervising field service technicians, overseeing projects, and providing exceptional customer service. The Field Service Manager will also work with the Area Services Managers or Operations Managers on business development, budget planning and financial reporting.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Responsibilities:</span></span></strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Supervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Overseeing service teams, coordinating service activities, and resolve or escalate service issues.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Implement best practices and initiatives to enhance service delivery and customer satisfaction.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Qualifications:</span></span></strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor&#39;s degree in a relevant field or equivalent work experience.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven experience in field service operations, with previous experience in a supervisory or leadership role.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent leadership and communication skills, with the ability to motivate and inspire a team.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Solid understanding of project management principles and practices.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Commitment to safety, quality, and customer service excellence.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proficiency in Microsoft Office Suite and other relevant software applications.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Supervisory Responsibilities</span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">:&nbsp; Managing all employees within assigned area.&nbsp; Management includes all hiring, firing, performance management, training, and other related activities.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Essential Functions:&nbsp; </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Tasks that must be performed by the person in this job.<strong>&nbsp; </strong>Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions. </span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Manage multiple complex projects simultaneously</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Plan schedule (crew schedule, customer contact, site access, contact subcontractor, inform supervisor, order parts) and manage logistics of job</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Manage financial results of individual jobs and overall department profit and loss statement</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform job walks and create bids to procure consistent and profitable work for the crews to perform</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Other duties as assigned. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Non-Essential Functions:&nbsp; </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Tasks that may or may not be performed by the person in this job.<strong>&nbsp; </strong></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">N/A</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Education and/or Experience:&nbsp; </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or general education degree (GED);</span></span> <span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor&#39;s degree in a relevant field or equivalent work experience. Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Licenses, Certifications: </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Driver&rsquo;s license, GROL, other appropriate certifications</span></span></span></span></p>\r\n",
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The Field Service Manager will also work with the Area Services Managers or Operations Managers on business development, budget planning and financial reporting.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tSupervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.\\r\\n\\tOverseeing service teams, coordinating service activities, and resolve or escalate service issues.\\r\\n\\tProject Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.\\r\\n\\tTechnical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.\\r\\n\\tCustomer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.\\r\\n\\tQuality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.\\r\\n\\tSafety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.\\r\\n\\tInventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.\\r\\n\\tDocumentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. 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