Season 26/27 - Front Desk Agent

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  "location": {
    "raw": "Abuta-gun, Hokkaido, 044-0080, Japan",
    "city": "Abuta-gun",
    "region": "Hokkaido",
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    "location": {
      "raw": "Abuta-gun, Hokkaido, 044-0080, Japan",
      "city": "Abuta-gun",
      "region": "Hokkaido",
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      "confidence": 0.8
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    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido"
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    "departmentLabel": "Hotel Operations",
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  "detail_job_opening": {
    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Front Desk Agent</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>As a Front Desk Agent, you will be responsible for welcoming guests, handling check-in and check-out procedures, and providing high-quality guest services. This role plays a key part in ensuring a smooth, comfortable, and memorable stay by delivering personalized service and coordinating guest needs with various departments.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<ul>\n<li>Manage all check-in and check-out procedures at the front desk</li>\n<li>Provide courteous assistance and guidance to in-house and arriving guests</li>\n<li>Handle reservations, guest records, and payment processes accurately</li>\n<li>Respond to guest inquiries, requests, and complaints in a professional manner</li>\n<li>Assist with bookings for restaurants, ski lessons, rentals, and various activities</li>\n<li>Provide information on local attractions, events, and hotel services</li>\n<li>Maintain a clean, organized, and welcoming front desk and lobby area</li>\n<li>Support luggage handling and transportation arrangements when required</li>\n<li>Manage room keys securely while ensuring guest privacy</li>\n<li>Remain calm and solution-oriented during busy periods or unexpected situations</li>\n<li>Coordinate with other departments to ensure seamless guest experiences<br></li>\n</ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in customer service or guest-facing roles</li>\n<li>\n</li></ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Strong multitasking skills with the ability to manage bookings efficiently</li>\n<li>Ability to perform accurately in fast-paced environments</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Strong guest-oriented mindset focused on service excellence, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues</li>\n<li>Ability to collaborate effectively with team members across departments</li>\n<li>Flexibility to work shifts, including weekends and holidays</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Previous experience in hotels, resorts, or tourism-related operations</li>\n<li>Experience working in winter resorts or ski destinations</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span><br>\n<ul>\n<li>Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Experience using hotel reservation or property management systems (PMS)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational level or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Positive and friendly personality that enhances the guest environment</li>\n<li>Quick decision-making and problem-solving abilities</li>\n<li>Passion for creating memorable guest experiences and building guest loyalty</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/16/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: 1,600 yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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