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Principal Customer Success Manager

WorkSpan Inc. · Remote (United States), United States · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanyWorkSpan Inc.
TitlePrincipal Customer Success Manager
Normalized title-
Department / teamCustomer Success
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-03-09 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

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Department jobsActive postings in Customer Success.Open
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Linked records

CompanyWorkSpan Inc.
Sourceac5dc4ae-d965-4ffe-9e08-9e5fd3f8e9f8
ATS providerRippling ATS

Description

company About WorkSpan The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling. WorkSpan is building the world’s largest, trusted co-selling network. WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies. With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it. Join our team for the opportunity to: ● Own your results and make a tangible impact on the business ● Develop a deep understanding of GTM working closely with leadership across sales & marketing ● Work with driven, passionate people every day ● Be a part of an ambitious, supportive team on a mission role Key Responsibilities 1. Strategic Customer Ownership & Value Realization Own a portfolio of high ARR, multi-region enterprise accounts , acting as the single threaded owner for business outcomes and executive relationships. Define and manage joint success plans with clear KPIs: partner-sourced pipeline, co-sell-influenced revenue, cycle time reduction, acceptance rates, adoption KPIs, and AI-enabled productivity gains . Lead Monthly / Quarterly Business Reviews (MBRs/QBRs) with senior stakeholders, using AI to prepare insights and turning those into clear, outcome-focused narratives and next-step commitments. Translate product and AI capabilities into commercial outcomes (e.g., “increase accepted referrals from AWS by X%,” “reduce manual reconciliation time by Y% using AI-driven reporting”). 2. Adoption, Expansion & Revenue Impact Drive deep adoption across core WorkSpan modules (plans, opportunities/referrals, marketplace programs, reporting, integrations) and AI-powered features (e.g., intelligent health signals, automated summaries, recommended actions). Identify and execute on expansion opportunities (new business units, regions, partners, additional modules, professional services) in close partnership with Sales/Account Management, supported by AI-generated insights on usage and whitespace. Monitor usage, health scores, and leading indicators —leveraging AI to detect early risk patterns and surface expansion triggers—then proactively intervene before risk escalates. Champion co-sell and AI best practices within customer organizations, including workflows across AWS ACE, Microsoft Partner Center, Google Cloud Partner Advantage, and their CRM/BI stack. 3. Executive Engagement, Storytelling & Thought Leadership Act as a trusted advisor to senior leaders in Alliances, Channels, Partner Sales, and Revenue Operations on both co-sell strategy and AI-powered operating models . Facilitate strategic discussions on ecosystem strategy, co-sell operating models, KPIs, AI-driven automation, and change management . Build a strong executive sponsor network across your accounts; orchestrate multi-threaded relationships to reduce single-thread risk. Represent the “voice of the customer” in product roadmap and AI strategy discussions ; help prioritize capabilities and AI use cases that unlock measurable value. 4. Complex Problem Solving, Automation & Escalation Management Own major escalations and complex issues, coordinating with Support, Product, Engineering, and Integrations to drive timely resolution and maintain customer trust. Understand and explain technical architectures at a high level (CRM integrations, ACE APIs, data flows, SSO, user provisioning, AI-powered analytics). Use AI tools to triage, summarize, and communicate complex issue histories and action plans to stakeholders. Anticipate and mitigate risk from org changes, tool stack shifts, or program realignments at the customer, using AI signals and scenario analysis to guide recommendations. 5. Internal Leadership, Enablement & AI-First Ways of Working Serve as a role model and mentor for other CSMs; help refine playbooks, discovery frameworks, and review templates with built-in AI workflows (e.g., standard prompts, analysis templates, meeting packs). Partner closely with Sales, Solutions, Product, Marketing, and Support to build cohesive account strategies and referenceable customer stories that highlight both co-sell and AI impact. Contribute to internal initiatives (training, content, tooling) that improve CS productivity and scale using AI , including defining “what good looks like” for AI usage in CSM workflows. Help define and continuously improve customer health scores, adoption metrics, and leading indicators , including AI-derived signals and composite health models for strategic accounts. Ideal Profile We’re looking for a senior, consultative, and commercially minded CSM who is also an AI-native operator : A track record of owning large, complex enterprise accounts and delivering measurable business outcomes. Strong co-sell or ecosystem experience with AWS, Microsoft, and/or Google Cloud. The ability to operate at “principal” level : strategic, influential, deeply accountable for results, and comfortable challenging the status quo with data and AI-driven insight. You’re likely someone who: Has been the “go-to” CSM for the company’s most complex or highest-value customers. Is as comfortable in an executive steering committee as in a hands-on workflow or data review with operations teams. Naturally uses data, AI-generated insights, and storytelling to influence decisions. Embraces an AI-first way of working and looks for leverage in everything you do—automating the repetitive, standardizing the repeatable, and focusing your time on high-judgment work. Required Qualifications Experience 8+ years in Customer Success, Account Management, or Consulting roles in B2B SaaS , with at least 3+ years owning strategic/enterprise accounts. Demonstrated success driving adoption and expansion in complex, multi-stakeholder environments. Experience working with partner ecosystems, channel programs, or co-sell motions , ideally with AWS, Microsoft, and/or Google Cloud . Proven track record of meeting or exceeding targets for retention (GRR), expansion (NDR), and customer satisfaction (NPS / CSAT) . Skills & Competencies Business & Commercial Acumen Strong understanding of SaaS revenue metrics (ARR, NDR, GRR, churn, expansion), sales pipelines, and partner economics. Ability to build and defend ROI and business cases with executives, including cases for automation and AI investment . Technical, AI & Analytical Comfortable discussing integrations, APIs, data mappings, and CRM architectures (Salesforce highly preferred). Ability to analyze usage and business data , identify trends/risks, and convert insights into concrete actions—ideally with experience using AI or BI tools to accelerate this analysis. Familiarity with hyperscaler partner portals (AWS ACE, Microsoft Partner Center, Google Cloud Partner Advantage) is a strong plus. Hands-on experience using AI tools (e.g., Glean, ChatGPT, Claude, Copilot) for tasks like data exploration, meeting preparation, customer follow-ups, playbook creation, and internal documentation. Executive Presence & Communication Exceptional written and verbal communication in English. Proven ability to command the room in executive settings, simplifying complexity and driving decisions. Skilled at structuring clear, outcome-oriented narratives in QBRs/MBRs and steering committees, using AI-generated summaries and visuals where appropriate. AI-First Working Style Actively uses AI tools (e.g., Glean, ChatGPT/Claude/Copilot) for research, analysis, content creation, meeting preparation, playbook refinement, and follow-ups . Comfort creating and iterating on prompt libraries, templates, and standard operating patterns that others can reuse. Sees AI as a force multiplier and continuously experiments with new ways to increase impact and efficiency—for both WorkSpan and your customers. Preferred Qualifications Experience at a high-growth SaaS company working with global enterprise customers. Direct background in co-sell operations, partner programs, or ecosystem management . Prior roles in management consulting, strategy, or solutions consulting . Experience building CS or co-sell playbooks , frameworks, or internal tooling, ideally with embedded AI workflows . Exposure to or curiosity about ML/AI concepts (e.g., predictive health scoring, recommendation systems, large language models) and how they apply to Customer Success and co-sell.

Full job record

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Source IDac5dc4ae-d965-4ffe-9e08-9e5fd3f8e9f8
Board IDac5dc4ae-d965-4ffe-9e08-9e5fd3f8e9f8
Providerrippling
Provider Job Keya2610f37-26d7-47ed-b954-0cc8ab4a845a
TitlePrincipal Customer Success Manager
Normalized Title—
Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentCustomer Success
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/workspan-inc/jobs/a2610f37-26d7-47ed-b954-0cc8ab4a845a
Apply URLhttps://ats.rippling.com/workspan-inc/jobs/a2610f37-26d7-47ed-b954-0cc8ab4a845a
First Seen At2026-05-29 07:12:00Z
Last Seen At2026-06-06 08:46:06Z
Last Checked At2026-06-06 08:46:06Z
Last Changed At2026-06-06 08:46:06Z
Inactive At—
Source Posted At2026-03-09 20:30:25Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=workspan-inc/date=2026-06-06/2026-06-06T08-46-04-965Z-cb6daf53f687a7760fc9ee700e16b298ddcb1c0bbc2784bc7fa988f458a327cc.json
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      "role": "<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">Key Responsibilities</span></h2><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">1. Strategic Customer Ownership &amp; Value Realization</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Own a portfolio of </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">high ARR, multi-region enterprise accounts</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, acting as the single threaded owner for business outcomes and executive relationships.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Define and manage </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">joint success plans</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> with clear KPIs: partner-sourced pipeline, co-sell-influenced revenue, cycle time reduction, acceptance rates, adoption KPIs, and </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-enabled productivity gains</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monthly / Quarterly Business Reviews (MBRs/QBRs)</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> with senior stakeholders, using AI to prepare insights and turning those into </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">clear, outcome-focused narratives</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and next-step commitments.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Translate product and AI capabilities into </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">commercial outcomes</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (e.g., “increase accepted referrals from AWS by X%,” “reduce manual reconciliation time by Y% using AI-driven reporting”).</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">2. Adoption, Expansion &amp; Revenue Impact</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Drive deep adoption across </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">core WorkSpan modules</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (plans, opportunities/referrals, marketplace programs, reporting, integrations) and </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-powered features</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (e.g., intelligent health signals, automated summaries, recommended actions).</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identify and execute on </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">expansion opportunities</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (new business units, regions, partners, additional modules, professional services) in close partnership with Sales/Account Management, supported by AI-generated insights on usage and whitespace.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monitor </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">usage, health scores, and leading indicators</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">—leveraging AI to detect early risk patterns and surface expansion triggers—then proactively intervene before risk escalates.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Champion </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">co-sell and AI best practices</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> within customer organizations, including workflows across AWS ACE, Microsoft Partner Center, Google Cloud Partner Advantage, and their CRM/BI stack.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">3. Executive Engagement, Storytelling &amp; Thought Leadership</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Act as a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">trusted advisor</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to senior leaders in Alliances, Channels, Partner Sales, and Revenue Operations on both </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">co-sell strategy</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-powered operating models</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Facilitate strategic discussions on </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">ecosystem strategy, co-sell operating models, KPIs, AI-driven automation, and change management</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Build a strong </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">executive sponsor network</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> across your accounts; orchestrate multi-threaded relationships to reduce single-thread risk.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Represent the “voice of the customer” in </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">product roadmap and AI strategy discussions</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">; help prioritize capabilities and AI use cases that unlock measurable value.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">4. Complex Problem Solving, Automation &amp; Escalation Management</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Own </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">major escalations</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and complex issues, coordinating with Support, Product, Engineering, and Integrations to drive timely resolution and maintain customer trust.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Understand and explain </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">technical architectures</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> at a high level (CRM integrations, ACE APIs, data flows, SSO, user provisioning, AI-powered analytics).</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Use AI tools to </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">triage, summarize, and communicate</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> complex issue histories and action plans to stakeholders.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Anticipate and mitigate risk from </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">org changes, tool stack shifts, or program realignments</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> at the customer, using AI signals and scenario analysis to guide recommendations.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">5. Internal Leadership, Enablement &amp; AI-First Ways of Working</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">role model and mentor</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> for other CSMs; help refine playbooks, discovery frameworks, and review templates with </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">built-in AI workflows</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (e.g., standard prompts, analysis templates, meeting packs).</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Partner closely with </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Sales, Solutions, Product, Marketing, and Support</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to build cohesive account strategies and referenceable customer stories that highlight both co-sell and AI impact.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Contribute to internal initiatives (training, content, tooling) that </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">improve CS productivity and scale using AI</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, including defining “what good looks like” for AI usage in CSM workflows.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Help define and continuously improve </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">customer health scores, adoption metrics, and leading indicators</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, including </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-derived signals and composite health models</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> for strategic accounts.</span><br><br><b><strong style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">Ideal Profile</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We’re looking for a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">senior, consultative, and commercially minded CSM</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> who is also an </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-native operator</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">:</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">A track record of </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">owning large, complex enterprise accounts</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and delivering measurable business outcomes.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">co-sell or ecosystem experience</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> with AWS, Microsoft, and/or Google Cloud.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The ability to </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">operate at “principal” level</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">: strategic, influential, deeply accountable for results, and comfortable challenging the status quo with data and AI-driven insight.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You’re likely someone who:</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Has been the </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">“go-to” CSM</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> for the company’s most complex or highest-value customers.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Is as comfortable in an </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">executive steering committee</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> as in a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">hands-on workflow or data review</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> with operations teams.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Naturally uses </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">data, AI-generated insights, and storytelling</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to influence decisions.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Embraces an </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-first</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> way of working and looks for leverage in everything you do—automating the repetitive, standardizing the repeatable, and focusing your time on high-judgment work.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><b><strong style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">Required Qualifications</strong></b></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">Experience</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">8+ years</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> in </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Customer Success, Account Management, or Consulting</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> roles in </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">B2B SaaS</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, with at least </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">3+ years</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> owning strategic/enterprise accounts.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated success </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">driving adoption and expansion</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> in complex, multi-stakeholder environments.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience working with </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">partner ecosystems, channel programs, or co-sell motions</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, ideally with </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AWS, Microsoft, and/or Google Cloud</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven track record of meeting or exceeding targets for </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">retention (GRR), expansion (NDR), and customer satisfaction (NPS / CSAT)</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(67,67,67);font-size:14pt;white-space:pre-wrap;\">Skills &amp; Competencies</span></h3><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Business &amp; Commercial Acumen</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong understanding of </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">SaaS revenue metrics</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (ARR, NDR, GRR, churn, expansion), sales pipelines, and partner economics.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ability to build and defend </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">ROI and business cases</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> with executives, including cases for </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">automation and AI investment</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Technical, AI &amp; Analytical</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfortable discussing </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">integrations, APIs, data mappings, and CRM architectures</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (Salesforce highly preferred).</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ability to </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">analyze usage and business data</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, identify trends/risks, and convert insights into concrete actions—ideally with experience using </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI or BI tools</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to accelerate this analysis.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Familiarity with </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">hyperscaler partner portals</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (AWS ACE, Microsoft Partner Center, Google Cloud Partner Advantage) is a strong plus.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Hands-on experience using </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI tools (e.g., Glean, ChatGPT, Claude, Copilot)</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> for tasks like data exploration, meeting preparation, customer follow-ups, playbook creation, and internal documentation.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Executive Presence &amp; Communication</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Exceptional </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">written and verbal communication</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> in English.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven ability to </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">command the room</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> in executive settings, simplifying complexity and driving decisions.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Skilled at structuring </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">clear, outcome-oriented narratives</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> in QBRs/MBRs and steering committees, using AI-generated summaries and visuals where appropriate.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-First Working Style</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Actively uses AI tools (e.g., Glean, ChatGPT/Claude/Copilot) for </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">research, analysis, content creation, meeting preparation, playbook refinement, and follow-ups</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfort creating and iterating on </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">prompt libraries, templates, and standard operating patterns</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> that others can reuse.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Sees AI as a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">force multiplier</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and continuously experiments with new ways to increase impact and efficiency—for both WorkSpan and your customers.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">Preferred Qualifications</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience at a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">high-growth SaaS company</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> working with global enterprise customers.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Direct background in </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">co-sell operations, partner programs, or ecosystem management</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Prior roles in </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">management consulting, strategy, or solutions consulting</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience building </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">CS or co-sell playbooks</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">, frameworks, or internal tooling, ideally with </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">embedded AI workflows</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Exposure to or curiosity about </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">ML/AI concepts</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (e.g., predictive health scoring, recommendation systems, large language models) and how they apply to Customer Success and co-sell.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About WorkSpan</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;background-color:white;font-size:10.5pt;white-space:pre-wrap;\">The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.</span><br><br><span style=\"background-color:white;white-space:pre-wrap;\">WorkSpan is building the world’s largest, trusted co-selling network.</span><br><br><span style=\"background-color:white;white-space:pre-wrap;\">WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.</span><br><span style=\"background-color:white;white-space:pre-wrap;\">With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.</span><br><br><b><strong style=\"background-color:white;white-space:pre-wrap;\">Join our team for the opportunity to:</strong></b><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Own your results and make a tangible impact on the business</span><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Develop a deep understanding of GTM working closely with leadership across sales &amp; marketing</span><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Work with driven, passionate people every day</span><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Be a part of an ambitious, supportive team on a mission</span></p>"
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Get this page with API

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GET https://api.bluedoor.sh/job-postings/v1/jobs/93e83e9d4b771e7f6c0f2282d7d2bbe497ba08b5?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/141c2377-1899-401f-b5c4-cabd84dd58b3JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/ac5dc4ae-d965-4ffe-9e08-9e5fd3f8e9f8JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/93e83e9d4b771e7f6c0f2282d7d2bbe497ba08b5/eventsJSON

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