Account Manager, MedTech World

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    "description": "<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Account Manager (Post Sales &amp; Delivery)</span></span></p>\n<p><span style=\"font-weight: bold\">Location:</span> MedTech World, Malta<br><span style=\"font-weight: bold\">Type:</span> Full-time, in office<br><span style=\"font-weight: bold\">Reports to:</span> CEO, Director of Business Development &amp; Partnerships</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">About Us</span></span></p>\n<p>MedTech World is seeking a proactive and organised <span style=\"font-weight: bold\">Account Manager</span> to support our expanding global portfolio of sponsors, partners, and clients. As we scale across Europe, North America, the Middle East, and Asia, this role is central to delivering a smooth and high-quality experience for every partner.</p>\n<p>This is <span style=\"font-weight: bold\">not a sales role</span>. You will step in once a deal is closed, acting as the main point of contact to ensure seamless coordination across logistics, marketing, design, production, and operations. The ideal candidate is detail-focused, communicative, and comfortable working in a fast-paced, international events environment.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Client Relationship &amp; Communication</span></span></p>\n<ul>\n<li>Serve as the main operational contact for clients after a deal is closed.</li>\n<li>Keep communication clear, consistent, and professional at all times.</li>\n<li>Manage event-related queries, timelines, expectations, and follow-ups.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Delivery &amp; Coordination</span></span></p>\n<ul>\n<li>Coordinate with logistics, marketing, design, production, and operations to ensure all contracted deliverables are delivered on time.</li>\n<li>Oversee sponsorship activation: branding, booth builds, speaker slots, schedules, marketing deliverables, and on-site support.</li>\n<li>Track deadlines, deliverables, and client requirements across multiple global events.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Operational Support</span></span></p>\n<ul>\n<li>Handle daily operational tasks such as ticket allocations, upgrades, access passes, scheduling, and documentation.</li>\n<li>Support clients with pre-event planning, on-site coordination, and post-event follow-up.</li>\n<li>Maintain internal trackers, documentation, and CRM systems for accurate reporting.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Commercial Support</span></span></p>\n<ul>\n<li>Manage minor commercial updates such as ticket upgrades or add-ons for existing clients, in coordination with the Business Development team.</li>\n<li>Flag upsell, renewal, or cross-event opportunities to the BD team.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Client Experience &amp; Process Improvement</span></span></p>\n<ul>\n<li>Collect client feedback and work with internal teams to refine delivery processes.</li>\n<li>Support ongoing improvements in sponsorship delivery and client success workflows.</li>\n</ul>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Requirements</span></span></p>\n<ul>\n<li>1–3+ years of experience in account management, client services, events, or related fields.</li>\n<li>Strong organisational and multitasking skills.</li>\n<li>Excellent communication and interpersonal abilities.</li>\n<li>Ability to work under pressure and manage multiple clients at once.</li>\n<li>Experience with CRM or project management tools (HubSpot is an advantage).</li>\n<li>High attention to detail and a proactive, problem-solving mindset.</li>\n<li>Strong team player who can coordinate across several departments.</li>\n</ul>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Why Join MedTech World?</span></span></p>\n<ul>\n<li>Join one of the fastest-growing MedTech ecosystems globally.</li>\n<li>Work on international conferences with leading innovators, startups, investors, and partners.</li>\n<li>Be part of a young, dynamic, mission-driven team shaping the future of healthcare innovation.</li>\n<li>Access opportunities for growth, travel, and long-term career development as we expand worldwide.</li>\n</ul>",
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