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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p>Join EANM as a <strong>Support Center Rep</strong>, you&rsquo;ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need &ndash; all while delivering excellent customer service. &nbsp;If you&#39;re detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!</p><p><em>**No out of state applicants please.&nbsp;</em></p><p><strong>Why Choose Us?</strong></p><ul type=\"disc\"><li>Paid on-the-job training &amp; <strong>career advancement</strong> opportunities</li><li>Extensive personalized training provided regardless of prior experience</li><li>Internal Career Ladder</li><li>Largest Ophthalmology &amp; Optometry practice in the Southwest</li><li><strong>Telecommuting&nbsp;</strong>Opportunities after successful onsite training!!!</li></ul><p><strong>What You&#39;ll Do:</strong></p><ul type=\"disc\"><li>Handle high call volume efficiently, with a friendly, professional attitude</li><li>Schedule appointments based on physician preferences/templates and patient needs</li><li>Verify insurance and demographic information</li><li>Route non-scheduling calls to appropriate departments</li><li>Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner</li></ul><p><strong>What We&rsquo;re Looking For:&nbsp;</strong></p><ul type=\"disc\"><li>Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must</li><li>Strong telephone etiquette, organizational skills, and keyboard proficiency</li><li>Friendly, team-oriented attitude and customer-first mindset</li><li>Experience in healthcare or call centers is helpful but not required</li><li>Bilingual in English/Spanish a strong plus</li></ul><p><strong>Benefits We Offer:</strong></p><ul type=\"disc\"><li>PTO &amp; 8 paid holidays (including the day after Thanksgiving &amp; Christmas Eve!)</li><li>Medical, Dental &amp; Generous Vision Benefits</li><li>401(k)&nbsp;</li><li>Education Assistance&nbsp;</li><li>Company-paid Life, AD&amp;D, Disability Insurance &amp; more!</li></ul><p style=\"text-align: center;\"><em>** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon&nbsp;</em><em>hire.</em></p><p>Ready to start a rewarding career? Apply today! Learn more at <a href=\"http://www.eyenm.com\" target=\"_new\">www.eyenm.com</a>.&nbsp;</p><p>Req.# 2821, 2821-1, 2821-2, 2821-3</p></div></div></div></div></div></div></div></div>\n",
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