Operations Executive - APAC

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    "location": {
      "city": "Singapore",
      "state": "Singapore",
      "postalCode": "069537",
      "addressCountry": "Singapore"
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    "datePosted": "2026-03-11",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">Operations Executive - APAC</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About BeMyGuest</span></p>\n<p><span style=\"font-size: 12pt\">BeMyGuest is a leading B2B travel technology platform connecting tour, attraction, and activity suppliers with global distribution partners. Our platform enables travel businesses to expand distribution, manage inventory, and grow revenue through technology and strategic partnerships.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We are looking for Operations Executives to support operators using our platform and help them maximize the value of our distribution network and booking systems.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Platform &amp; Product Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Upload and maintain product information including descriptions, pricing, calendars, and images.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure the accuracy and quality of product listings across the platform.</span></li>\n<li><span style=\"font-size: 12pt\">Use AI tools to assist with content creation, optimization, and translation of product descriptions.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Operator &amp; Customer Support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Provide ongoing support to operators using our platform and booking systems.</span></li>\n<li><span style=\"font-size: 12pt\">Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">API &amp; System Support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Assist in troubleshooting reservation system and API integration issues.</span></li>\n<li><span style=\"font-size: 12pt\">Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles.</span></li>\n<li><span style=\"font-size: 12pt\">Strong attention to detail and ability to work in a fast-paced environment.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication and customer service skills.</span></li>\n<li><span style=\"font-size: 12pt\">Strong written and spoken English.</span></li>\n<li><span style=\"font-size: 12pt\">Fluency in Mandarin and/or Cantonese is preferred to support communication with regional partners.</span></li>\n<li><span style=\"font-size: 12pt\">Experience using AI tools for content creation or translation.</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with API or system troubleshooting is an advantage.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Location</span></p>\n<ul>\n<li>This is a full-time role with a 5-day work week, typically scheduled Tuesday–Saturday or Sunday–Thursday depending on operational requirements.</li>\n<li><span style=\"font-size: 12pt\">We are primarily looking for candidates based in Singapore.</span></li>\n<li><span style=\"font-size: 12pt\">However, candidates based in other locations within similar time zones will also be considered. Depending on location, the role may be hybrid, remote, or office-based.</span></li>\n</ul>\n<p><br></p>",
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