Patient Service Representative (Contour-Rancho Mirage)

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    "jobTitle": "Patient Service Representative (Contour-Rancho Mirage)",
    "location": "Contour Dermatology - Rancho Mirage - Rancho Mirage, CA 92270",
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    "description": "<p style=\"text-align:justify;\"> </p>\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment.</span></span></span></p>\n<p style=\"text-align:justify;\"> </p>\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#44546a;\">Essential Functions &amp; Responsibilities:</span></span></strong></span></span></p>\n<p style=\"text-align:justify;\"> </p>\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"font-family:Aptos, sans-serif;\">Patient Check-In</span></u></span></span></p>\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Greeting all patients and visitors warmly, ensuring a welcoming environment.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain a clean and organized reception area.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Register new patients and update existing patient demographics, including insurance and financial details.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Verify insurance eligibility and inform patients of any pending balances or copays.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Manage patient flow by communicating delays and assisting with inquiries.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Protect patient confidentiality at all times.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Inform patients of monthly specials and upcoming events.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"font-family:Aptos, sans-serif;\">Patient Check-Out</span></u></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Provide a friendly farewell, ensuring patient satisfaction.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Address any remaining patient questions or concerns.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Schedule follow-up appointments.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Bill for services rendered and collect payments.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Reconcile financial transactions and end-of-day reports.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"font-family:Aptos, sans-serif;\">Phone &amp; Communication</span></u></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Answer and manage multi-line phones efficiently (within three rings, with minimal hold times).</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Route calls accurately and provide coworkers with detailed patient requests/concerns.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Take and relay messages with full detail.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Schedule appointments according to provider templates to optimize patient satisfaction.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain professional phone etiquette and uphold patient confidentiality.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"font-family:Aptos, sans-serif;\">General Duties</span></u></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain a comfortable environment by addressing patient concerns and anxieties.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Manage office inventory, place supply orders, and coordinate equipment maintenance.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Assist patients in distress and respond to questions, concerns, or emergencies as needed.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure compliance with office policies and procedures, reporting any necessary updates.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Contribute to a positive team environment and assist with additional tasks as needed.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;text-align:justify;\"> </p>\n\n<p style=\"margin-left:48px;text-align:justify;\"> </p>\n\n<p style=\"margin-left:48px;text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"font-family:Aptos, sans-serif;\">Patient Engagement &amp; Education</span></u></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Assist in marketing efforts and patient education initiatives.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"font-family:Aptos, sans-serif;\">Workplace Expectations</span></u></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Teamwork - Develop and promote teamwork and cooperation among co-workers</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Completion of all other duties as assigned by Management </span></span></span></li>\n</ul>\n\n<p> </p>",
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    "qualifications": "<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#44546a;\">Skills &amp; Abilities:</span></span></strong></span></span></p>\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in EHR systems</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent patient communication and customer service skills.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work in a fast-paced environment</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">Knowledge of administrative and clerical procedures</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#44546a;\">Qualifications &amp; Experience Preferred:   </span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">High school diploma, GED, or equivalent experience </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Aptos, sans-serif;\">2 years of customer service experience</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Wage Range:  $19/hr - $22/hr  DOE</span></span></p>",
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