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HomeCompaniesE1830425B9FD8B3574581E5FC71D95A8Dealer Support Representative

Dealer Support Representative

E1830425B9FD8B3574581E5FC71D95A8 · Grand Rapids - GRAND RAPIDS, MI 49544; 2950 Walkent Ct NW, GRAND RAPIDS, MI, 49544, USA · Hybrid · Active · $21–$25 / hour · Paycom ATS

Job facts

FieldValue
CompanyE1830425B9FD8B3574581E5FC71D95A8
TitleDealer Support Representative
Normalized title-
Department / teamCustomer Service
LocationGRAND RAPIDS, MI, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$21–$25 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-08 / 2026-06-09
Changed / last seen2026-06-09 / 2026-06-18

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in GRAND RAPIDS.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE1830425B9FD8B3574581E5FC71D95A8
Source2f37571b-6cc3-4829-96b2-3be6b2321110
ATS providerPaycom ATS

Description

Description About Us: Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. About the role: As a Dealer Support Representative, you will be responsible for providing exceptional support to our dealer networks, ensuring a satisfactory response and solution. As a crucial link between Logisnext and our dealers/customers, you will play an essential role in fostering positive relationships and resolving issues, with an opportunity to deliver critical service. As a key contact within the organization, our dealer support group is a vital resource our dealers use to ensure their businesses can move forward without interruption or delay, so they can then offer exceptional service to their customers. What you will do: Dealer/Customer Assistance: Respond promptly to dealer inquiries via tickets through an online CRM ticketing system, emails, phone, or chats. Provide helpful, thorough, and accurate information in responses and updates. Sometimes this may mean simply responding to inform the dealer that we do not have an answer yet but are working on it to keep them well informed. Assisting dealers may include product information, web and user account assistance, and other general inquiries. Order Management: Responsible for all parts order-related administration. If a dealer has a question about a part, a backorder, or any aspect of a sales order, it is our responsibility to assist them to the best of our abilities or to route their concern to the appropriate department. Partner with Sales Team: Assigned to sales reps and specific dealers to further foster a positive experience for our dealers through regular communication and engagement. Provide ongoing support and materials to ensure dealers are knowledgeable about our offerings and become their go-to for any issues that arise. Cross-functional: Testing new features of dealer-facing websites and educating our customers on our systems and processes. Encouraged to document standard operating procedures for streamlined support and service. Collaborating with other departments to ensure the best possible customer experience. When and Where: Monday through Friday, 8:30 am-5:30 pm EST. Hybrid Work Schedule: in the office 3 days a week at our Grand Rapids, MI office. Qualifications What you need to have: High School Diploma; Associate’s Degree desired. 2-7 years of experience. Communication: Strong verbal and written communication skills to effectively interact with dealers and internal teams. Customer Focus: A commitment to provide exceptional customer service and ensure dealer satisfaction. Team Player: Ability to work collaboratively with various departments, people, and organizations. Empathy: A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers. Problem Solving: Ability to analyze problems, and propose long-term solutions to minimize repeat issues Working knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint). What would be nice to have: Mechanical ability or experience is preferred Bilingual (English/Spanish) preferred, but not required BPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpful What we offer: Medical, dental, and vision benefits Paid Vacation, Sick Time, and Paid Holidays Profit Sharing Opportunities Flexible Spending and HSA Accounts 401k with automatic company contribution and company match Short-term and long-term disability insurance Life, Dependent Life, and AD&D Insurance Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave) Employee Assistance Program Employee Discounts On-the-job training and development The salary for this position ranges from $43,600 to $53,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience. To be considered for this role, all applicants must submit a full and complete application through our careers page. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal Opportunity Employer/Veterans/Disabled Agency Disclaimer : Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.

Full job record

Job ID933a032be9c4c5f6c8e4e8ae43b902df487bf60c
Org IDb2014702-948b-477a-815a-0a95831e0137
Source ID2f37571b-6cc3-4829-96b2-3be6b2321110
Board ID2f37571b-6cc3-4829-96b2-3be6b2321110
Providerpaycom
Provider Job Key190311
TitleDealer Support Representative
Normalized Title
Statusactive
Activeyes
Location TextGrand Rapids - GRAND RAPIDS, MI 49544; 2950 Walkent Ct NW, GRAND RAPIDS, MI, 49544, USA
DepartmentCustomer Service
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMI
CityGRAND RAPIDS
Salary Raw$20.96 - $25.48 Hourly
Salary Min20.96
Salary Max25.48
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190311&clientkey=E1830425B9FD8B3574581E5FC71D95A8
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190311&clientkey=E1830425B9FD8B3574581E5FC71D95A8
First Seen At2026-06-09 10:09:50Z
Last Seen At2026-06-18 09:07:33Z
Last Checked At2026-06-18 09:07:33Z
Last Changed At2026-06-09 10:09:50Z
Inactive At
Source Posted At2026-06-08 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=E1830425B9FD8B3574581E5FC71D95A8/date=2026-06-18/2026-06-18T09-07-31-904Z-aeee5c7e2ea1d7e72fdd4eb3f7d275a3126657c04e3bf1c99ea571edb59f6597.json
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Collaborating with other departments to ensure the best possible customer experience.\\r\\n\\r\\n\\r\\nWhen and Where: \\r\\n\\r\\n\\r\\n\\tMonday through Friday, 8:30 am-5:30 pm EST.&nbsp;Hybrid Work Schedule: in the office 3 days a week at our Grand Rapids, MI office.\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"LOGISNEXT AMERICAS INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E1830425B9FD8B3574581E5FC71D95A8\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2950 Walkent Ct NW\",\"addressLocality\":\"GRAND RAPIDS\",\"addressRegion\":\"MI\",\"postalCode\":49544,\"addressCountry\":\"USA\"}},\"qualifications\":\"What you need to have:\\r\\n\\r\\n\\r\\n\\tHigh School Diploma; Associate&rsquo;s Degree desired.\\r\\n\\t2-7 years of experience.\\r\\n\\tCommunication: Strong verbal and written communication skills to effectively interact with dealers and internal teams.\\r\\n\\tCustomer Focus: A commitment to provide exceptional customer service and ensure dealer satisfaction.\\r\\n\\tTeam Player: Ability to work collaboratively with various departments, people, and organizations.\\r\\n\\tEmpathy: A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers.\\r\\n\\tProblem Solving: Ability to analyze problems, and propose long-term solutions to minimize repeat issues\\r\\n\\tWorking knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint).\\r\\n\\r\\n\\r\\nWhat would be nice to have:\\r\\n\\r\\n\\r\\n\\tMechanical ability or experience is preferred\\r\\n\\tBilingual (English/Spanish) preferred, but not required\\r\\n\\tBPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpful\\r\\n\\r\\n\\r\\nWhat we offer:\\r\\n\\r\\n\\r\\n\\tMedical, dental, and vision benefits\\r\\n\\tPaid Vacation, Sick Time, and Paid Holidays \\r\\n\\tProfit Sharing Opportunities\\r\\n\\tFlexible Spending and HSA Accounts\\r\\n\\t401k with automatic company contribution and company match\\r\\n\\tShort-term and long-term disability insurance\\r\\n\\tLife, Dependent Life, and AD&amp;D Insurance\\r\\n\\tPaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)\\r\\n\\tEmployee Assistance Program \\r\\n\\tEmployee Discounts\\r\\n\\tOn-the-job training and development\\r\\n\\r\\n\\r\\nThe salary for this position ranges from $43,600 to $53,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.\\r\\n\\r\\nTo be considered for this role, all applicants must submit a full and complete application through our careers page. \\r\\n\\r\\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\\r\\n\\r\\nEqual Opportunity Employer/Veterans/Disabled\\r\\n\\r\\nAgency Disclaimer:\\r\\n\\r\\nLogisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company&rsquo;s discretion, with the understanding that Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support. \\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"What you need to have:\\r\\n\\r\\n\\r\\n\\tHigh School Diploma; Associate&rsquo;s Degree desired.\\r\\n\\t2-7 years of experience.\\r\\n\\tCommunication: Strong verbal and written communication skills to effectively interact with dealers and internal teams.\\r\\n\\tCustomer Focus: A commitment to provide exceptional customer service and ensure dealer satisfaction.\\r\\n\\tTeam Player: Ability to work collaboratively with various departments, people, and organizations.\\r\\n\\tEmpathy: A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers.\\r\\n\\tProblem Solving: Ability to analyze problems, and propose long-term solutions to minimize repeat issues\\r\\n\\tWorking knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint).\\r\\n\\r\\n\\r\\nWhat would be nice to have:\\r\\n\\r\\n\\r\\n\\tMechanical ability or experience is preferred\\r\\n\\tBilingual (English/Spanish) preferred, but not required\\r\\n\\tBPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpful\\r\\n\\r\\n\\r\\nWhat we offer:\\r\\n\\r\\n\\r\\n\\tMedical, dental, and vision benefits\\r\\n\\tPaid Vacation, Sick Time, and Paid Holidays \\r\\n\\tProfit Sharing Opportunities\\r\\n\\tFlexible Spending and HSA Accounts\\r\\n\\t401k with automatic company contribution and company match\\r\\n\\tShort-term and long-term disability insurance\\r\\n\\tLife, Dependent Life, and AD&amp;D Insurance\\r\\n\\tPaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)\\r\\n\\tEmployee Assistance Program \\r\\n\\tEmployee Discounts\\r\\n\\tOn-the-job training and development\\r\\n\\r\\n\\r\\nThe salary for this position ranges from $43,600 to $53,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.\\r\\n\\r\\nTo be considered for this role, all applicants must submit a full and complete application through our careers page. \\r\\n\\r\\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\\r\\n\\r\\nEqual Opportunity Employer/Veterans/Disabled\\r\\n\\r\\nAgency Disclaimer:\\r\\n\\r\\nLogisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company&rsquo;s discretion, with the understanding that Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support. \\r\\n\\r\\n&nbsp;\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b>What you need to have:</b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"background:white\"><span style=\"color:#444444\"><span style=\"color:black\">High School Diploma; Associate&rsquo;s Degree desired.</span></span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"background:white\"><span style=\"color:#444444\"><span style=\"color:black\">2-7 years of experience.</span></span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Communication: Strong verbal and written communication skills to effectively interact with dealers and internal teams.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"background:white\"><span style=\"color:#444444\"><span style=\"color:black\">Customer Focus: A commitment to provide exceptional customer service and ensure dealer satisfaction.</span></span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Team Player: Ability to work collaboratively with various departments, people, and organizations.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Empathy: A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Problem Solving: Ability to analyze problems, and propose long-term solutions to minimize repeat issues</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Working knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint).</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b>What would be nice to have:</b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Mechanical ability or experience is preferred</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Bilingual (English/Spanish) preferred, but not required</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">BPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpful</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\"><b>What we offer:</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Medical, dental, and vision benefits</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Paid Vacation, Sick Time, and Paid Holidays </span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Profit Sharing Opportunities</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Flexible Spending and HSA Accounts</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">401k with automatic company contribution and company match</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Short-term and long-term disability insurance</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Life, Dependent Life, and AD&amp;D Insurance</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Employee Assistance Program </span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Employee Discounts</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">On-the-job training and development</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\"><i>The salary for this position ranges from $43,600 to $53,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.</i></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">To be considered for this role, all applicants must submit a full and complete application through our careers page. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\"><b><i>Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</i></b></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b>Equal Opportunity Employer/Veterans/Disabled</b></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b><span style=\"background:white\"><span style=\"color:#2d2d2d\">Agency Disclaimer</span></span></b>:</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company&rsquo;s discretion, with the understanding that Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support. </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "locations": "Grand Rapids - GRAND RAPIDS, MI 49544",
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    "description": "About Us:\r\n\r\nLogisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to bein...",
    "positionType": "Full Time"
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