District Manager, Automotive Virtual Business Center Customer Service - Entry Level

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    "description_html": "<p>We are seeking a dynamic District Manager (DM) to serve as a key liaison between Stellantis Corporation and its Chrysler, Dodge, Jeep, and Ram dealership network. In this role, you will manage a virtual territory of approximately 30 dealerships, ensuring excellence in sales, service, parts, and customer experience.</p><p><br></p><p><strong>Location:</strong> Plymouth, MI (Hybrid: 2 days remote, 3 days in-office)</p><p><strong>Travel Requirement:</strong> Minimal, with occasional dealer visits or conferences&nbsp;</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Build strong relationships with Dealer Principals, General Managers, and department leaders (Sales, Service, and Parts).</li><li>Support dealerships in managing vehicle inventory to align with sales and market share goals.</li><li>Guide dealers in monthly go-to-market strategies and incentive programs to drive performance.</li><li>Conduct quarterly Minimum Sales Requirement (MSR) reviews to assess and enhance dealership performance.</li><li>Analyze Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) scores, identifying opportunities for improvement.</li><li>Promote Mopar parts, accessories, and service contracts to increase loyalty and revenue.</li><li>Ensure dealer participation in national marketing campaigns and corporate initiatives.</li><li>Assist with warranty claims, customer service cases, and buy-back escalations.</li><li>Keep dealerships informed and engaged with promotions, programs, and incentives.</li></ul>",
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      "description": "<p>Description</p><p>We are seeking a dynamic District Manager (DM) to serve as a key liaison between Stellantis Corporation and its Chrysler, Dodge, Jeep, and Ram dealership network. In this role, you will manage a virtual territory of approximately 30 dealerships, ensuring excellence in sales, service, parts, and customer experience.</p><p><br/></p><p><strong>Location:</strong> Plymouth, MI (Hybrid: 2 days remote, 3 days in-office)</p><p><strong>Travel Requirement:</strong> Minimal, with occasional dealer visits or conferences </p><p><br/></p><p><strong>Key Responsibilities</strong></p><ul><li>Build strong relationships with Dealer Principals, General Managers, and department leaders (Sales, Service, and Parts).</li><li>Support dealerships in managing vehicle inventory to align with sales and market share goals.</li><li>Guide dealers in monthly go-to-market strategies and incentive programs to drive performance.</li><li>Conduct quarterly Minimum Sales Requirement (MSR) reviews to assess and enhance dealership performance.</li><li>Analyze Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) scores, identifying opportunities for improvement.</li><li>Promote Mopar parts, accessories, and service contracts to increase loyalty and revenue.</li><li>Ensure dealer participation in national marketing campaigns and corporate initiatives.</li><li>Assist with warranty claims, customer service cases, and buy-back escalations.</li><li>Keep dealerships informed and engaged with promotions, programs, and incentives.</li></ul><p>Requirements</p><p><strong>Who We're Looking For</strong></p><p>This role is ideal for individuals passionate about the automotive industry or those looking for an entry-level role in the career field. Ideal candidates include:</p><ul><li>Graduates with a bachelor's degree in any major.</li><li>Early career automotive enthusiasts.</li></ul><p><strong>Qualifications & Skills</strong></p><ul><li>Proficiency in Microsoft Office (PowerPoint, Excel, Teams, Email, Web).</li><li>Strong organizational skills and keen attention to detail.</li><li>Effective relationship-building and communication skills (written & verbal).</li><li>Ability to thrive in a fast-paced, customer-focused environment.</li><li>A sense of urgency and proactive problem-solving skills.</li></ul>",
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