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Call Center Associate

4cf04b54 A7b3 4745 Bf73 6be21e9de82a 19000101 000001 · Shafter Admin-81, Shafter, CA, US, Shafter, CA · Deleted · $22–$26 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4cf04b54 A7b3 4745 Bf73 6be21e9de82a 19000101 000001
TitleCall Center Associate
Normalized title-
Department / team-
LocationShafter Admin-81, CA, United States
Work model-
Employment typeFull Time
Salary$22–$26 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-04 / 2026-06-02

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4cf04b54 A7b3 4745 Bf73 6be21e9de82a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Shafter Admin-81.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4cf04b54 A7b3 4745 Bf73 6be21e9de82a 19000101 000001
Sourcea23e0681-6010-48e2-b9ac-2eaeb3012ad1
ATS providerADP Workforce Now Recruiting

Description

Job Summary: This position is as important as any other function in the healthcare delivery system. Receiving calls from patients and help them with their appointment needs. Calling patients to make appointments and promote Omni Family Health services by consulting, gathering information, and evaluating patient needs over the phone. Support mission, goal achievement, organizational quality, and the patient-centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions. Job Duties: Greets patients as they contact the center, provide quality & excellent customer service to every call. Schedule appointments, remind patients of their appointment, and update patient demographics, per established policies and procedures. Promptly Answer all incoming calls and route them to the appropriate staff as needed. Register all patients per registration protocols over the phone. Call patients for follow up per policies and procedures. Call and schedule new patients on their first visit based on the member list and procedure established. Calling patients to make appointments for services offered. Promote OFH services by consulting, gathering information, and evaluating patient needs. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down waiting time. Respond to patients’ inquiries, requests, dispute over the phone, and route it to the appropriate department or staff. Explain the services available, payment categories and billing procedures. Attend all mandatory programs training such as Medi-Cal, CHDP, BCCP, FPACT, and so on as required. Perform & Assign Tasks within the Electronic Health Record system. Initiate Medication Refill Requests Perform all other tasks related to Call Center Department areas of responsibilities. Follow Call Center Associate Policies and Procedures Job Requirements: Ability to work under pressure, provide verbal communication, and proper telephone etiquette. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations. Friendly personality with the desire to work with the public. Ability to handle multi-functions. Understanding of community based organizations. Communicate patients’ problems to the appropriate staff. Knowledge of bookkeeping and office functions. Promotes and believes in OFH’s mission statement. Ability to relate to the public regardless of ethnic, religious and economic status. Additional Duties: HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential. Compliance – Ensure compliance with all local, state and federal regulations. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. All employees will participate in Patient Centered Health Home Model at Omni Family Health. Qualification, Education, and Experience: EDUCATION: High school graduate or GED required. EXPERIENCE: A minimum of one-year experience in the medical field answering phones, setting appointments and handling patients’ questions and/or complaints is desirable. CERTIFICATION/LICENSE: Medical Assistant certificate desirable. SKILLS: Ability to relate to patients through familiarity with medical terminology and triage procedure. Must believe in health care with dignity for all. Demonstrated ability to build and maintain good customer rapport. Ability to speak, read and write in Spanish is desirable. Electronic Health Record knowledge is desirable. Responsible To: Call Center Supervisor/Business Management Associate Classification: Non-exempt

Full job record

Job ID93052fab3b7198362d97fb0adb4ac0ae62741a17
Org ID4694a949-9172-4670-8c52-cd23793f196d
Source IDa23e0681-6010-48e2-b9ac-2eaeb3012ad1
Board IDa23e0681-6010-48e2-b9ac-2eaeb3012ad1
Provideradp_workforcenow
Provider Job Key554395
TitleCall Center Associate
Normalized Title—
Statusdeleted
Activeno
Location TextShafter Admin-81, Shafter, CA, US, Shafter, CA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CityShafter Admin-81
Salary Raw22 To 25.85 (USD) Hourly
Salary Min22
Salary Max25.85
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4cf04b54-a7b3-4745-bf73-6be21e9de82a&ccId=19000101_000001&lang=en_US&type=JS&jobId=554395&jwId=9201251490758_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4cf04b54-a7b3-4745-bf73-6be21e9de82a&ccId=19000101_000001&lang=en_US&type=JS&jobId=554395&jwId=9201251490758_1
First Seen At2026-06-02 08:45:30Z
Last Seen At2026-06-02 08:45:30Z
Last Checked At2026-06-04 08:39:04Z
Last Changed At2026-06-04 08:39:04Z
Inactive At2026-06-04 08:39:04Z
Source Posted At2026-06-01 19:21:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4cf04b54-a7b3-4745-bf73-6be21e9de82a|19000101_000001/date=2026-06-02/2026-06-02T08-45-28-851Z-854ce29b3f2a6e40ee0d5829b52c235fc1267cc1ea1c73f3e53ad19f5be0adb3.json
Event Fields
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  "last_changed_at": "2026-06-04T08:39:04.937Z",
  "active_status": "deleted"
}
Parsed Structured
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  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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Calling patients to make appointments and promote Omni Family Health services by consulting, gathering information, and evaluating patient needs over the phone. &nbsp;Support mission, goal achievement, organizational quality, and the patient-centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Job Duties:</strong>&nbsp;</p><ol style=\"list-style-type: decimal;margin-left:12.5px;\"><li>Greets patients as they contact the center, provide quality &amp; excellent customer service to &nbsp;every call.</li><li>Schedule appointments, remind patients of their appointment, and update patient demographics, per established policies and procedures.</li><li>Promptly Answer all incoming calls and route them to the appropriate staff as needed.</li><li>Register all patients per registration protocols over the phone.</li><li>Call patients for follow up per policies and procedures.</li><li>Call and schedule new patients on their first visit based on the member list and procedure established.</li><li>Calling patients to make appointments for services offered.</li><li>Promote OFH services by consulting, gathering information, and evaluating patient needs.</li><li>Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down waiting time.</li><li>Respond to patients&rsquo; inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.</li><li>Explain the services available, payment categories and billing procedures.</li><li>Attend all mandatory programs training such as Medi-Cal, CHDP, BCCP, FPACT, and so on as required.</li><li>Perform &amp; Assign Tasks within the Electronic Health Record system.</li><li>Initiate Medication Refill Requests</li><li>Perform all other tasks related to Call Center Department areas of responsibilities.</li><li>Follow Call Center Associate Policies and Procedures&nbsp;</li></ol><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Job Requirements:</strong>&nbsp;</p><ol style=\"list-style-type: decimal;margin-left:12.5px;\"><li>Ability to work under pressure, provide verbal communication, and proper telephone etiquette.</li><li>Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.</li><li>Friendly personality with the desire to work with the public.</li><li>Ability to handle multi-functions.</li><li>Understanding of community based organizations.</li><li>Communicate patients&rsquo; problems to the appropriate staff.</li><li>Knowledge of bookkeeping and office functions.</li><li>Promotes and believes in OFH&rsquo;s mission statement.</li><li>Ability to relate to the public regardless of ethnic, religious and economic status.&nbsp;</li></ol><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-indent:-.5in;'><strong>Additional Duties:</strong>&nbsp;</p><ol style=\"list-style-type: decimal;margin-left:12.5px;\"><li>HIPAA compliance &ndash; responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. &nbsp;Treats all member information confidential.</li><li>Compliance &ndash; Ensure compliance with all local, state and federal regulations.</li><li>QA/QI &ndash; Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.</li><li>IT &ndash; Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. &nbsp; As required by the job functions and highlighted in the Policies and Procedures.</li><li>All employees will participate in Patient Centered Health Home Model at Omni Family Health.<strong>&nbsp;</strong></li></ol><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Qualification, Education, and Experience:</strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>EDUCATION:</strong></p><div style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:48.5px;\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>High school graduate or GED required.</li></ul></div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>EXPERIENCE:</strong></p><div style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:48.5px;\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>A minimum of one-year experience in the medical<strong>&nbsp;</strong>field answering phones, setting appointments and handling patients&rsquo; questions and/or complaints is desirable.</li></ul></div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>CERTIFICATION/LICENSE:</strong></p><div style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:48.5px;\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Medical Assistant certificate desirable.</li></ul></div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>SKILLS:</strong></p><ol style=\"list-style-type: decimal;margin-left:12.5px;\"><li>Ability to relate to patients through familiarity with medical terminology and triage procedure.</li><li>Must believe in health care with dignity for all.</li><li>Demonstrated ability to build and maintain good customer rapport.</li><li>Ability to speak, read and write in Spanish is desirable.</li><li>Electronic Health Record knowledge is desirable.<strong>&nbsp;</strong></li></ol><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Responsible To: &nbsp;</strong>Call Center Supervisor/Business Management Associate</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Classification:</strong>&nbsp; Non-exempt</p><p><br></p></div>\n",
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