Guest Service Agent

{
  "content_hash": "57f8087967b256d1b1d2450421d3cf444d50dae167bf4723131d987437829ca6",
  "source_hash": "87ffa62223c5dfe63f26ff41b842042038654c471292fb5c08be601de368d104",
  "last_changed_at": "2026-05-31T19:03:28.127Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Ohia Waikiki Hotel - Honolulu, HI 96815; 2280 Kuhio Ave, Honolulu, HI, 96815, USA",
    "city": "Honolulu",
    "region": "HI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 22,
  "salary_min": 22,
  "inferred_at": "2026-06-06T19:17:27.048Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Ohia Waikiki Hotel - Honolulu, HI 96815; 2280 Kuhio Ave, Honolulu, HI, 96815, USA",
      "city": "Honolulu",
      "region": "HI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Honolulu",
    "jobId": 415838,
    "level": "Entry",
    "endDate": "",
    "legalId": 171,
    "isHotJob": false,
    "jobShift": "Any",
    "jobTitle": "Guest Service Agent",
    "location": "Ohia Waikiki Hotel - Honolulu, HI 96815",
    "startDate": "",
    "clientCode": "0JG13",
    "remoteType": "",
    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"font-size:12pt;\">PURPOSE<span style=\"color:#555555;\">:</span></span></u></strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Audit, balance and report on the various areas of the hotel (e.g. food &amp; beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure OLS and Hotel accounting policies and procedures are followed. Acts as Manager-On-Duty during the overnight shift handling complaints and responding to emergency situations ensuring compliance to all Emergency/Crisis Management procedures and guidelines established by management.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"font-size:12pt;\">ESSENTIAL FUNCTIONS:</span></u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Audit, balance and report on all food and beverage outlets&#39; (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information; balances and closes all bank ticket codes daily.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Audit, balance and prepare, verify and report on Room information to provide rooms management feedback of how they are performing; prepares statistics and income journal sheets for preparation of daily reports; and runs night audit final after insuring all revenues are in balance nightly. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables; fields guest complaints and listens and extend assistance in conjunction with hotel Security Staff to resolve any problems that may arise utilizing diplomacy and good judgement. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Responds to hotel emergencies immediately in a calm and effective manner in coordination with Hotel Security staff and other employees on duty consistent with the policies and guidelines outlined in the OLS MOD Manual, OLS Best Practices Manual, Emergency Evacuation Plan and OLS Crisis Management Plan.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform the duties of a Front Desk Clerk including express checkouts when needed.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Update the Hotel Pass Down Log on all occurrences and issues. </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:.5in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"font-size:12pt;\">NON-ESSENTIAL FUNCTIONS</span></u></strong><strong><span style=\"font-size:12pt;\">: </span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assist in taking and placing wake-up calls, </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Handle cash and balance House Bank each shift</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform the duties of a bellperson as needed</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties as requested by OLS management</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"font-size:12pt;\">OTHER PERSONNEL ISSUES: </span></u></strong></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Report any unusual occurrences and/or request to the General Manager.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Read and abide by all the regulations and rules of conduct stated in the employee handbook.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">JOB REQUIREMENTS</span></span></u></strong><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">:</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Education:</strong> High School Education or equivalent experience.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Experience:</strong> Accounting background a plus, but not required; previous Front Desk Agent or Night Audit experience a plus</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Skills and Abilities: </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to operate a computer, calculator, phone switchboard/console, printer</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must possess a good knowledge of computerized hotel systems i.e. Oprah PMS and other software such as MS Excel, MS Word; </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be a positive team player;</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations; </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Good written/verbal communication skills;</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must maintain a warm and friendly demeanor;</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains composure and objectivity when needed</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Very good telephone and guest relations etiquette and skills;</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">No. of employees supervised: <u>Oversee overnight staff_____</u> employees</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:10pt;\">Hours Required:</span></strong> Scheduled days and times may vary based on need</span></span></p>\r\n\r\n<div>\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&nbsp;</p>\r\n</div>\r\n\r\n<p><strong>Lifting/Pushing/Pulling/Carrying</strong> Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Moderate - Ability to lift files/papers up to 5 lbs, 50% of time.</p>\r\n\r\n<p>Occasional &ndash; May need to lift luggage up to 50 lbs.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>No Lifting/Pushing/Pulling/Carrying Required.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Bending/Kneeling</strong> Describe the type(s) of required bending and/or kneeling to include when, why and how often.</p>\r\n\r\n<p>Light &ndash; as needed when filing etc.</p>\r\n\r\n<p><strong><u>X </u>No Bending/Kneeling Required.</strong></p>\r\n\r\n<p>-------------------------------------------------------------------</p>\r\n\r\n<p><strong>Mobility</strong> Describe the type(s) of mobility required to include distances and % of time involved.</p>\r\n\r\n<p>Moderate - Ability to move between front desk and various other areas in the hotel, 15-20% of time.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Stationary Position</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Continuous Standing</strong> Describe the reasons to include time period and frequency.</p>\r\n\r\n<p>75% of shift continuous standing attending to customers and monitoring lobby.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>No Continuous Standing Required.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Climbing</strong></p>\r\n\r\n<p><strong><u>X </u></strong><strong>No Climbing Required.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Driving</strong> Describe type of vehicle, distances, % of time involved and frequency.</p>\r\n\r\n<p>Light; whenever needed to assist Valet in parking cars</p>\r\n\r\n<p><strong><u>___</u></strong><strong> No Driving Required.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Work Environment Inside: <u> 100 </u>% of <u> 8 hours </u></strong></p>\r\n\r\n<p><strong>(time period)</strong></p>\r\n\r\n<p><strong>Outside: <u> </u>% of <u> </u></strong></p>\r\n\r\n<p><strong>(time period)</strong></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Describe any abnormal temperature exposures: NONE</strong></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<div>\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&nbsp;</p>\r\n</div>\r\n\r\n<p><strong>Hearing <u> X </u>Critical <u> </u>Moderate <u> </u>Minimal</strong></p>\r\n\r\n<p style=\"margin-left:1.5in;\"><strong>Explain:</strong> Communicate with guests</p>\r\n\r\n<p><strong>------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Vision <u> X </u>Critical <u> </u>Moderate <u> </u>Minimal</strong></p>\r\n\r\n<p style=\"margin-left:1.5in;\"><strong>Explain:</strong> Viewing of CTR screen</p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Speech <u> X </u>Critical <u> </u>Moderate <u> </u>Minimal</strong></p>\r\n\r\n<p style=\"margin-left:1.5in;\"><strong>Explain:</strong> Communicating with guests over the telephone</p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Literacy <u> X </u>Critical <u> </u>Moderate <u> </u>Minimal</strong></p>\r\n\r\n<p style=\"margin-left:1.5in;\"><strong>Explain:</strong> Reading daily reports, numbers, etc.</p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Chemicals/Agents </strong>Describe any chemicals/agents to include what they are, warnings and frequency of use.</p>\r\n\r\n<p>Toner; white out</p>\r\n\r\n<p><strong><u>____ </u></strong><strong>No Chemicals/Agents Used.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Protective Clothing Type:</strong></p>\r\n\r\n<p><strong>Approx.<u> </u>% of <u> </u> (time period)</strong></p>\r\n\r\n<p><strong><u>X </u></strong><strong>None Required.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Equipment Operation </strong>List type of equipment and frequency of use.</p>\r\n\r\n<p>Personal Computer, telephone, cash register, calculator - approximately 90-95% of time.</p>\r\n\r\n<p><strong>None Required.</strong></p>\r\n\r\n<p><strong>-------------------------------------------------------------------</strong></p>\r\n\r\n<p><strong>Other Considerations</strong></p>\r\n\r\n<p><strong><u>X </u></strong><strong>None.</strong></p>\r\n\r\n<p>&nbsp;</p>\r\n",
    "jobCategory": "Hospitality - Hotel",
    "salaryRange": "$22.00 - $22.00 Hourly",
    "socialMedia": {
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    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Guest Service Agent\",\"identifier\":\"J0JG13415838\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A563C2B507A952E68EFB59C308F1BE33/jobs/415838\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A563C2B507A952E68EFB59C308F1BE33\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":22,\"maxValue\":22,\"unitText\":\"\"}},\"datePosted\":\"2025-12-08\",\"description\":\"Job DetailsLevel: EntryJob Location: Ohia Waikiki Hotel - Honolulu, HI 96815Position Type: Full TimeEducation Level: NoneSalary Range: $22.00 - $22.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelPURPOSE:\\r\\n\\r\\nAudit, balance and report on the various areas of the hotel (e.g. food &amp; beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure OLS and Hotel accounting policies and procedures are followed. Acts as Manager-On-Duty during the overnight shift handling complaints and responding to emergency situations ensuring compliance to all Emergency/Crisis Management procedures and guidelines established by management.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\n\\r\\n\\tAudit, balance and report on all food and beverage outlets&#39; (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information; balances and closes all bank ticket codes daily.\\r\\n\\tAudit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. \\r\\n\\tAudit, balance and prepare, verify and report on Room information to provide rooms management feedback of how they are performing; prepares statistics and income journal sheets for preparation of daily reports; and runs night audit final after insuring all revenues are in balance nightly. \\r\\n\\tHandles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables; fields guest complaints and listens and extend assistance in conjunction with hotel Security Staff to resolve any problems that may arise utilizing diplomacy and good judgement. \\r\\n\\tResponds to hotel emergencies immediately in a calm and effective manner in coordination with Hotel Security staff and other employees on duty consistent with the policies and guidelines outlined in the OLS MOD Manual, OLS Best Practices Manual, Emergency Evacuation Plan and OLS Crisis Management Plan.\\r\\n\\tPerform the duties of a Front Desk Clerk including express checkouts when needed.\\r\\n\\tUpdate the Hotel Pass Down Log on all occurrences and issues. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNON-ESSENTIAL FUNCTIONS: \\r\\n\\r\\n\\r\\n\\tAssist in taking and placing wake-up calls, \\r\\n\\tHandle cash and balance House Bank each shift\\r\\n\\tPerform the duties of a bellperson as needed\\r\\n\\tPerform other duties as requested by OLS management\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tOTHER PERSONNEL ISSUES: \\r\\n\\tAbide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.\\r\\n\\tDemonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.\\r\\n\\tReport any unusual occurrences and/or request to the General Manager.\\r\\n\\tRead and abide by all the regulations and rules of conduct stated in the employee handbook.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJOB REQUIREMENTS:\\r\\n\\r\\nEducation: High School Education or equivalent experience.\\r\\n\\r\\nExperience: Accounting background a plus, but not required; previous Front Desk Agent or Night Audit experience a plus\\r\\n\\r\\nSkills and Abilities: \\r\\n\\r\\n\\r\\n\\tAbility to operate a computer, calculator, phone switchboard/console, printer\\r\\n\\tMust possess a good knowledge of computerized hotel systems i.e. Oprah PMS and other software such as MS Excel, MS Word; \\r\\n\\tMust be a positive team player;\\r\\n\\tAbility to compile facts and figures with the ability to analyze moderately complex mathematical calculations; \\r\\n\\tGood written/verbal communication skills;\\r\\n\\tMust maintain a warm and friendly demeanor;\\r\\n\\tMaintains composure and objectivity when needed\\r\\n\\tVery good telephone and guest relations etiquette and skills;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo. of employees supervised: Oversee overnight staff_____ employees\\r\\n\\r\\nHours Required: Scheduled days and times may vary based on need\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nLifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nModerate - Ability to lift files/papers up to 5 lbs, 50% of time.\\r\\n\\r\\nOccasional &ndash; May need to lift luggage up to 50 lbs.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo Lifting/Pushing/Pulling/Carrying Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nBending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.\\r\\n\\r\\nLight &ndash; as needed when filing etc.\\r\\n\\r\\nX No Bending/Kneeling Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nMobility Describe the type(s) of mobility required to include distances and % of time involved.\\r\\n\\r\\nModerate - Ability to move between front desk and various other areas in the hotel, 15-20% of time.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nStationary Position\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nContinuous Standing Describe the reasons to include time period and frequency.\\r\\n\\r\\n75% of shift continuous standing attending to customers and monitoring lobby.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo Continuous Standing Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nClimbing\\r\\n\\r\\nX No Climbing Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nDriving Describe type of vehicle, distances, % of time involved and frequency.\\r\\n\\r\\nLight; whenever needed to assist Valet in parking cars\\r\\n\\r\\n___ No Driving Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nWork Environment Inside:  100 % of  8 hours \\r\\n\\r\\n(time period)\\r\\n\\r\\nOutside:  % of  \\r\\n\\r\\n(time period)\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDescribe any abnormal temperature exposures: NONE\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nHearing  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Communicate with guests\\r\\n\\r\\n------------------------------------------------------------------\\r\\n\\r\\nVision  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Viewing of CTR screen\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nSpeech  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Communicating with guests over the telephone\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nLiteracy  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Reading daily reports, numbers, etc.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nChemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use.\\r\\n\\r\\nToner; white out\\r\\n\\r\\n____ No Chemicals/Agents Used.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nProtective Clothing Type:\\r\\n\\r\\nApprox. % of   (time period)\\r\\n\\r\\nX None Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nEquipment Operation List type of equipment and frequency of use.\\r\\n\\r\\nPersonal Computer, telephone, cash register, calculator - approximately 90-95% of time.\\r\\n\\r\\nNone Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nOther Considerations\\r\\n\\r\\nX None.\\r\\n\\r\\n&nbsp;\\r\\nQualifications\",\"responsibilities\":\"PURPOSE:\\r\\n\\r\\nAudit, balance and report on the various areas of the hotel (e.g. food &amp; beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure OLS and Hotel accounting policies and procedures are followed. Acts as Manager-On-Duty during the overnight shift handling complaints and responding to emergency situations ensuring compliance to all Emergency/Crisis Management procedures and guidelines established by management.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\n\\r\\n\\tAudit, balance and report on all food and beverage outlets&#39; (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information; balances and closes all bank ticket codes daily.\\r\\n\\tAudit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. \\r\\n\\tAudit, balance and prepare, verify and report on Room information to provide rooms management feedback of how they are performing; prepares statistics and income journal sheets for preparation of daily reports; and runs night audit final after insuring all revenues are in balance nightly. \\r\\n\\tHandles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables; fields guest complaints and listens and extend assistance in conjunction with hotel Security Staff to resolve any problems that may arise utilizing diplomacy and good judgement. \\r\\n\\tResponds to hotel emergencies immediately in a calm and effective manner in coordination with Hotel Security staff and other employees on duty consistent with the policies and guidelines outlined in the OLS MOD Manual, OLS Best Practices Manual, Emergency Evacuation Plan and OLS Crisis Management Plan.\\r\\n\\tPerform the duties of a Front Desk Clerk including express checkouts when needed.\\r\\n\\tUpdate the Hotel Pass Down Log on all occurrences and issues. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNON-ESSENTIAL FUNCTIONS: \\r\\n\\r\\n\\r\\n\\tAssist in taking and placing wake-up calls, \\r\\n\\tHandle cash and balance House Bank each shift\\r\\n\\tPerform the duties of a bellperson as needed\\r\\n\\tPerform other duties as requested by OLS management\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tOTHER PERSONNEL ISSUES: \\r\\n\\tAbide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.\\r\\n\\tDemonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.\\r\\n\\tReport any unusual occurrences and/or request to the General Manager.\\r\\n\\tRead and abide by all the regulations and rules of conduct stated in the employee handbook.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJOB REQUIREMENTS:\\r\\n\\r\\nEducation: High School Education or equivalent experience.\\r\\n\\r\\nExperience: Accounting background a plus, but not required; previous Front Desk Agent or Night Audit experience a plus\\r\\n\\r\\nSkills and Abilities: \\r\\n\\r\\n\\r\\n\\tAbility to operate a computer, calculator, phone switchboard/console, printer\\r\\n\\tMust possess a good knowledge of computerized hotel systems i.e. Oprah PMS and other software such as MS Excel, MS Word; \\r\\n\\tMust be a positive team player;\\r\\n\\tAbility to compile facts and figures with the ability to analyze moderately complex mathematical calculations; \\r\\n\\tGood written/verbal communication skills;\\r\\n\\tMust maintain a warm and friendly demeanor;\\r\\n\\tMaintains composure and objectivity when needed\\r\\n\\tVery good telephone and guest relations etiquette and skills;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo. of employees supervised: Oversee overnight staff_____ employees\\r\\n\\r\\nHours Required: Scheduled days and times may vary based on need\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nLifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nModerate - Ability to lift files/papers up to 5 lbs, 50% of time.\\r\\n\\r\\nOccasional &ndash; May need to lift luggage up to 50 lbs.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo Lifting/Pushing/Pulling/Carrying Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nBending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.\\r\\n\\r\\nLight &ndash; as needed when filing etc.\\r\\n\\r\\nX No Bending/Kneeling Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nMobility Describe the type(s) of mobility required to include distances and % of time involved.\\r\\n\\r\\nModerate - Ability to move between front desk and various other areas in the hotel, 15-20% of time.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nStationary Position\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nContinuous Standing Describe the reasons to include time period and frequency.\\r\\n\\r\\n75% of shift continuous standing attending to customers and monitoring lobby.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo Continuous Standing Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nClimbing\\r\\n\\r\\nX No Climbing Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nDriving Describe type of vehicle, distances, % of time involved and frequency.\\r\\n\\r\\nLight; whenever needed to assist Valet in parking cars\\r\\n\\r\\n___ No Driving Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nWork Environment Inside:  100 % of  8 hours \\r\\n\\r\\n(time period)\\r\\n\\r\\nOutside:  % of  \\r\\n\\r\\n(time period)\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDescribe any abnormal temperature exposures: NONE\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nHearing  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Communicate with guests\\r\\n\\r\\n------------------------------------------------------------------\\r\\n\\r\\nVision  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Viewing of CTR screen\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nSpeech  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Communicating with guests over the telephone\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nLiteracy  X Critical  Moderate  Minimal\\r\\n\\r\\nExplain: Reading daily reports, numbers, etc.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nChemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use.\\r\\n\\r\\nToner; white out\\r\\n\\r\\n____ No Chemicals/Agents Used.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nProtective Clothing Type:\\r\\n\\r\\nApprox. % of   (time period)\\r\\n\\r\\nX None Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nEquipment Operation List type of equipment and frequency of use.\\r\\n\\r\\nPersonal Computer, telephone, cash register, calculator - approximately 90-95% of time.\\r\\n\\r\\nNone Required.\\r\\n\\r\\n-------------------------------------------------------------------\\r\\n\\r\\nOther Considerations\\r\\n\\r\\nX None.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Springboard Hospitality\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A563C2B507A952E68EFB59C308F1BE33\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2280 Kuhio Ave\",\"addressLocality\":\"Honolulu\",\"addressRegion\":\"HI\",\"postalCode\":96815,\"addressCountry\":\"USA\"}},\"industry\":\"Hospitality - Hotel\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"None\"}",
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