Team Lead (m/f/d) Energy Supply Germany

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{
  "id": "2562752",
  "name": "Team Lead (m/f/d) Energy Supply Germany",
  "office": "München",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-03-13T07:05:31+00:00",
  "seniority": "experienced",
  "department": "Energy Supply",
  "occupation": "general_and_other_project_and_program_management",
  "subcompany": "The Mobility House Energy GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Why The Mobility House?",
      "value": "<ul><li><span><span>Help shape our vision of an emission-free energy and mobility future </span></span></li><li><span><span>High level</span><span>of responsibility and rapid development in a growing and innovative company</span></span></li><li><span><span>Open, diverse & international </span><span>team</span></span></li><li><span><span>Flexible working hours and </span><span>additional </span><span>vacation days</span></span></li><li><span><span>Mobile working from home and 20 days in other European countries </span></span></li><li><span><span>Choice between the latest Apple and </span><span>Dell </span><span>IT equipment</span></span></li><li><span><span>Subsidy </span><span>for </span><span>Deutschlandticket </span><span>job</span></span></li><li><span><span>Wellpass </span><span>membership</span></span></li><li><span><span>Lease of your preferred car and bike via FINN or </span><span>Job Rad</span></span></li><li><span><span>Modern office with good public transport connections</span></span></li><li><a href=\"https://www.mobilityhouse.com/int_en/our-company\" target=\"_blank\" rel=\"noreferrer noopener\"><span><span>And </span><span>much </span><span>more</span><span>!</span></span></a></li></ul><div><div style=\"padding-left:10px;width:20%;\"><img src=\"https://cdn-website.mobilityhouse.com/bewerbung-bei-the-mobility-house-2_91b145382c25ffb89d0fdd35c5731455.jpg\" alt=\"bewerbung-bei-the-mobility-house-2_91b145382c25ffb89d0fdd35c5731455.jpg\"></div><div><br></div></div>"
    },
    {
      "name": "What you do",
      "value": "As Team Lead Energy Supply, you own the end-to-end processes of our energy supply products – from pricing, via needed market communication up to long-term retention. You lead and develop a small team and continuously improve processes to ensure scalable, reliable, and customer-centric operations in a dynamic market environment.<br>You act as a key interface between Operations, Product, Tech, Marketing & Sales, and external partners.<ul><li>Lead, coach, and develop the Energy Supply team, fostering a hands-on, pragmatic, and collaborative culture</li><li>Own and continuously improve all operational processes across the customer lifecycle (onboarding, billing, service, retention)</li><li>•ake ownership of operational excellence in market communication and ensure compliance with regulatory requirements of the German energy market</li><li>Establish and manage a KPI-driven Customer Success approach to increase customer lifetime value and reduce churn</li><li>Ensure efficient and scalable 1st and 2nd level support processes for both our B2C product (eyond) and our white-label partner solutions</li><li>Act as the main operational counterpart for our white-label partners, ensuring high service quality</li><li>Drive continuous process improvements based on data, customer insights, and operational performance metrics</li><li>Ensure stable day-to-day operations while building scalable structures and automation</li><li>Own and steer price adjustments, contract renewals, and portfolio development from an operational perspective</li><li>Manage operational escalations and ensure fast, structured resolution across internal teams and external partners</li></ul>"
    },
    {
      "name": "Who you are",
      "value": "<ul><li>Several years of experience in the energy industry, ideally in operations, market communication, customer success, or energy product management</li><li>Solid understanding of the German energy market, including operational processes and regulatory requirements (e.g. market communication, GPKE processes, …)</li><li>Initial leadership experience or strong readiness to take ownership of a team</li><li>Strong analytical and structured mindset with experience in KPI-driven operations and performance management</li><li>Experience in building or improving operational processes in a dynamic, scaling environment</li><li>Confident in working with data and operational tools (e.g. CRM, ticketing systems, BI tools)</li><li>Experience managing external partners and complex stakeholder environments</li><li>Strong ownership mindset with the ability to balance strategic thinking and hands-on execution</li><li>Calm, solution-oriented, and resilient personality, able to navigate ambiguity and operational pressure</li><li>Excellent communication and coordination skills across technical and non-technical stakeholders</li><li>Fluent in German and English</li></ul><br>"
    },
    {
      "name": "Are you a good fit for us?",
      "value": "Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together."
    },
    {
      "name": "Your contact person",
      "value": "<div><div style=\"width:50%;\"><div>Vanessa</div><span>[email protected]</span><p><br></p></div><div style=\"width:30%;\"><img src=\"https://cdn-website.mobilityhouse.com/Vanessa%20Endres_a953a6b66af40f224f8e9d3eb3a98be6.jpg\" alt=\"Vanessa%20Endres_a953a6b66af40f224f8e9d3eb3a98be6.jpg\"></div><div><br></div></div>"
    }
  ],
  "occupationCategory": "project_and_program_management",
  "recruitingCategory": "Energy Supply"
}