Home › Companies › Fa Ewkd Dev1 Saasfaprod1 Fa Ocs Oraclecloud Com USF › Walk Up Desk Technician - St Pete
Walk Up Desk Technician - St Pete
Fa Ewkd Dev1 Saasfaprod1 Fa Ocs Oraclecloud Com USF · Saint Petersburg, FL, United States · On Site · Active · $16–$2 / hour · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Ewkd Dev1 Saasfaprod1 Fa Ocs Oraclecloud Com USF |
| Title | Walk Up Desk Technician - St Pete |
| Normalized title | - |
| Department / team | Technology |
| Location | Saint Petersburg, FL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $16–$2 / hour |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-04-16 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Ewkd Dev1 Saasfaprod1 Fa Ocs Oraclecloud Com USF. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Saint Petersburg. | Open |
| Department jobs | Active postings in Technology. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Ewkd Dev1 Saasfaprod1 Fa Ocs Oraclecloud Com USF |
| Source | 734128c8-b9cb-415e-870b-97f5c8707731 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Salary: $15.50 per hour
Salary Plan: Temporary
Work Schedule: Monday - Friday
Shift Hours: 8AM - 5PM
Work location: St. Pete Campus with training to take place on the USF Tampa Campus
ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
Responsibilities
DUTIES:
Please note that the following description of duties is not exhaustive:
Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required
Create and manage trouble tickets using IT Service Management ticketing system
Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices Perform basic hardware troubleshooting Assist clients with printing issues at our Walk-Up locations Work with customers to create and troubleshoot issues with ID Cards Package ID Cards
*This position will need to perform the duties listed in-person at our walk-up desk.
Qualifications
MINIMUM QUALIFICATIONS:
This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
PREFERRED:
Experience with Windows OS and Mac OS X One year of experience in a customer service role Technical documentation experience Two years of college experience
SPECIAL SKILLS:
Understanding of computer systems and peripheral equipment Strong customer service skills with empathy and de-escalation techniques Troubleshooting skills for client technology issues Adaptability in a dynamic technical environment Critical thinking and problem-solving aptitude Excellent time management Experience with Apple and Android mobile devices Ability to work effectively in a diverse team with high workload Strong communication skills across various stakeholder groups via multiple platforms
IT CORE COMPETENCIES:
Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow. Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding. Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others. Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust. Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures. Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.
Company
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
Full job record
| Job ID | 92d225560a7b0ea6179d8e9cf88a14254742b605 |
| Org ID | 5909cf57-49a5-42cf-999c-c0782796622f |
| Source ID | 734128c8-b9cb-415e-870b-97f5c8707731 |
| Board ID | 734128c8-b9cb-415e-870b-97f5c8707731 |
| Provider | oracle_hcm |
| Provider Job Key | 43194 |
| Title | Walk Up Desk Technician - St Pete |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Saint Petersburg, FL, United States |
| Department | Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Saint Petersburg |
| Salary Raw | Description Salary: $15.50 per hour Salary Plan: Temporary Work Schedule: Monday - Friday Shift Hours: 8AM - 5PM Work location: St. Pete Campus with training to take place on the USF Tampa Campus ORGANIZATIONAL SUMMARY: Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America. USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. Responsibilities DUTIES: Please note that the following description of duties is not exhaustive: Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required Create and manage trouble tickets using IT Service Management ticketing system Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices Perform basic hardware troubleshooting Assist clients with printing issues at our Walk-Up locations Work with customers to create and troubleshoot issues with ID Cards Package ID Cards *This position will need to perform the duties listed in-person at our walk-up desk. Qualifications MINIMUM QUALIFICATIONS: This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree. • Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S. • SB 1310: Substitution of Work Experience for Postsecondary Education Requirements • A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: • (a) Two years of direct experience for an associate degree; • (b) Four years of direct experience for a bachelor’s degree; • (c) Six years of direct experience for a master’s degree; • (d) Seven years of direct experience for a professional degree; or • (e) Nine years of direct experience for a doctoral degree • Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. • Minimum Qualifications that require a high school diploma are exempt from SB 1310. PREFERRED: Experience with Windows OS and Mac OS X One year of experience in a customer service role Technical documentation experience Two years of college experience SPECIAL SKILLS: Understanding of computer systems and peripheral equipment Strong customer service skills with empathy and de-escalation techniques Troubleshooting skills for client technology issues Adaptability in a dynamic technical environment Critical thinking and problem-solving aptitude Excellent time management Experience with Apple and Android mobile devices Ability to work effectively in a diverse team with high workload Strong communication skills across various stakeholder groups via multiple platforms IT CORE COMPETENCIES: Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow. Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding. Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others. Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust. Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures. Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved. Company Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu . Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws : The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract. |
| Salary Min | 15.5 |
| Salary Max | 1.8 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://fa-ewkd-dev1-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/USF/job/43194 |
| Apply URL | https://fa-ewkd-dev1-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/USF/job/43194 |
| First Seen At | 2026-05-31 18:01:31Z |
| Last Seen At | 2026-06-21 12:10:06Z |
| Last Checked At | 2026-06-21 12:10:06Z |
| Last Changed At | 2026-05-31 18:01:31Z |
| Inactive At | — |
| Source Posted At | 2026-04-16 15:14:50Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewkd-dev1-saasfaprod1.fa.ocs.oraclecloud.com|USF/date=2026-06-21/2026-06-21T12-09-40-215Z-6cc147057acdd7eb76080f4af1a2972d1c5be588d202824be421ba0eff8e4fcd.json |
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"CorporateDescriptionStr": "<p><b>Working at USF</b></p>\n<p>With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.</p>\n<p><b>About USF </b></p>\n<p>The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at <a target=\"_blank\" rel=\"nofollow\">www.usf.edu</a>.</p>\n<p><b>Compliance and Federal Notices</b></p>\n<p><i>This position may be subject to a Level 1 or Level 2 criminal background check.</i></p>\n<p><u>Applicants have rights under Federal Employment Laws</u>: </p>\n<p><span>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.</span></p>\n<p><a href=\"https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf\" target=\"_blank\" rel=\"nofollow\">Family and Medical Leave Act (FMLA)</a></p>\n<p>Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the <a href=\"https://www.usf.edu/hr/employment-resources/important-resources/ada-accommodations.aspx\" target=\"_blank\" rel=\"nofollow\">Central Human Resources ADA Accommodations</a> webpage for more information on requesting an accommodation during the application/interview process.</p>\n<p><b>Equal Employment Opportunity</b></p>\n<p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract. </p>",
"ExternalPostedStartDate": "2026-04-16T15:14:50+00:00",
"ExternalQualificationsStr": "<p><strong>MINIMUM QUALIFICATIONS:</strong></p><p>This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.</p><p>Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.<br>• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.<br>• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements<br>• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:<br>• (a) Two years of direct experience for an associate degree;<br>• (b) Four years of direct experience for a bachelor’s degree;<br>• (c) Six years of direct experience for a master’s degree;<br>• (d) Seven years of direct experience for a professional degree; or<br>• (e) Nine years of direct experience for a doctoral degree<br>• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.<br>• Minimum Qualifications that require a high school diploma are exempt from SB 1310.</p><p style=\"line-height: normal;\"><strong>PREFERRED:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\">Experience with Windows OS and Mac OS X</li><li style=\"line-height: normal;\">One year of experience in a customer service role</li><li style=\"line-height: normal;\">Technical documentation experience</li><li style=\"line-height: normal;\">Two years of college experience<br> </li></ul><p style=\"line-height: normal;\"><strong>SPECIAL SKILLS:</strong></p><ul style=\"list-style-type: disc;\"><li>Understanding of computer systems and peripheral equipment</li><li>Strong customer service skills with empathy and de-escalation techniques</li><li>Troubleshooting skills for client technology issues</li><li>Adaptability in a dynamic technical environment</li><li>Critical thinking and problem-solving aptitude</li><li>Excellent time management</li><li>Experience with Apple and Android mobile devices</li><li>Ability to work effectively in a diverse team with high workload</li><li>Strong communication skills across various stakeholder groups via multiple platforms</li></ul><p> </p><p><span><strong>IT CORE COMPETENCIES: </strong></span></p><ul><li><span>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.</span></li><li><span>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.</span></li><li><span>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.</span></li><li><span>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.</span></li><li><span>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.</span></li><li><span>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</span></li></ul>",
"InternalQualificationsStr": "<p><strong>MINIMUM QUALIFICATIONS:</strong></p><p>This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.</p><p>Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.<br>• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.<br>• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements<br>• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:<br>• (a) Two years of direct experience for an associate degree;<br>• (b) Four years of direct experience for a bachelor’s degree;<br>• (c) Six years of direct experience for a master’s degree;<br>• (d) Seven years of direct experience for a professional degree; or<br>• (e) Nine years of direct experience for a doctoral degree<br>• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.<br>• Minimum Qualifications that require a high school diploma are exempt from SB 1310.</p><p style=\"line-height: normal;\"><strong>PREFERRED:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\">Experience with Windows OS and Mac OS X</li><li style=\"line-height: normal;\">One year of experience in a customer service role</li><li style=\"line-height: normal;\">Technical documentation experience</li><li style=\"line-height: normal;\">Two years of college experience<br> </li></ul><p style=\"line-height: normal;\"><strong>SPECIAL SKILLS:</strong></p><ul style=\"list-style-type: disc;\"><li>Understanding of computer systems and peripheral equipment</li><li>Strong customer service skills with empathy and de-escalation techniques</li><li>Troubleshooting skills for client technology issues</li><li>Adaptability in a dynamic technical environment</li><li>Critical thinking and problem-solving aptitude</li><li>Excellent time management</li><li>Experience with Apple and Android mobile devices</li><li>Ability to work effectively in a diverse team with high workload</li><li>Strong communication skills across various stakeholder groups via multiple platforms</li></ul><p> </p><p><span><strong>IT CORE COMPETENCIES: </strong></span></p><ul><li><span>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.</span></li><li><span>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.</span></li><li><span>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.</span></li><li><span>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.</span></li><li><span>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.</span></li><li><span>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</span></li></ul>",
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"ExternalResponsibilitiesStr": "<p style=\"line-height: normal;\"><strong>DUTIES:</strong></p><p style=\"line-height: normal;\">Please note that the following description of duties is not exhaustive:</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\">Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required</p></li><li><p style=\"line-height: normal;\">Create and manage trouble tickets using IT Service Management ticketing system</p></li><li style=\"line-height: normal;\">Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case</li><li style=\"line-height: normal;\">Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices</li><li style=\"line-height: normal;\">Perform basic hardware troubleshooting</li><li style=\"line-height: normal;\">Assist clients with printing issues at our Walk-Up locations</li><li>Work with customers to create and troubleshoot issues with ID Cards</li><li><p>Package ID Cards</p><p><br> </p></li></ul><p style=\"line-height: normal;\">*This position will need to perform the duties listed in-person at our walk-up desk.</p>",
"InternalResponsibilitiesStr": "<p style=\"line-height: normal;\"><strong>DUTIES:</strong></p><p style=\"line-height: normal;\">Please note that the following description of duties is not exhaustive:</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\">Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required</p></li><li><p style=\"line-height: normal;\">Create and manage trouble tickets using IT Service Management ticketing system</p></li><li style=\"line-height: normal;\">Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case</li><li style=\"line-height: normal;\">Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices</li><li style=\"line-height: normal;\">Perform basic hardware troubleshooting</li><li style=\"line-height: normal;\">Assist clients with printing issues at our Walk-Up locations</li><li>Work with customers to create and troubleshoot issues with ID Cards</li><li><p>Package ID Cards</p><p><br> </p></li></ul><p style=\"line-height: normal;\">*This position will need to perform the duties listed in-person at our walk-up desk.</p>",
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"ShortDescriptionStr": "Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.",
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