Customer Care Agent

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  "source_hash": "e54df64e8dcdfa308b98262d8a914ec7f4338411eea6214ebf92117206b05604",
  "last_changed_at": "2026-05-31T17:48:59.113Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "DSG ROMEOVILLE, IL DC, Romeoville, IL, United States",
    "city": "Romeoville",
    "region": "IL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:33:36.908Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "DSG ROMEOVILLE, IL DC, Romeoville, IL, United States",
      "city": "Romeoville",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "384d04c5-e772-45bf-a3a4-8562d627f137",
  "Title": "Customer Care Agent",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "181088a0-a6f4-5180-80c4-1baaa4f62940",
      "Address": {
        "City": "Romeoville",
        "Line1": "1045 W Crossroads Pkwy",
        "Line2": null,
        "State": {
          "Code": "IL",
          "Name": "Illinois"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "60446"
      },
      "Coordinates": {
        "Latitude": 41.658234676187,
        "Longitude": -88.114330073872
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "DSG ROMEOVILLE, IL DC"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-22T17:12:21.36Z",
  "JobCategoryName": "Customer Service & Sales",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all \"hot\" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO018109"
}