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Home › Companies › 4b151ca7 89ac 4b86 969d 0c97a0c5ef82 19000101 000001 › Service Manager

Service Manager

4b151ca7 89ac 4b86 969d 0c97a0c5ef82 19000101 000001 · Carlinville, IL, US, Carlinville, IL · Active · $65,000–$100,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4b151ca7 89ac 4b86 969d 0c97a0c5ef82 19000101 000001
TitleService Manager
Normalized title-
Department / team-
LocationCarlinville, IL, United States
Work model-
Employment typeFull Time
Salary$65,000–$100,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-19 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4b151ca7 89ac 4b86 969d 0c97a0c5ef82 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Carlinville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4b151ca7 89ac 4b86 969d 0c97a0c5ef82 19000101 000001
Sourced490777e-8535-4487-b5b7-fdca661ef82b
ATS providerADP Workforce Now Recruiting

Description

Position Specifics: Reports To: Store Manager Supervises: Service Department FLSA Code: Exempt Purpose: Manages service department operations, personnel, and equipment to ensure customer satisfaction and financial success of department. Fields customers questions and inquiries in relation to equipment repair and services provided by the company. Utilize technology to troubleshoot problems and provide assistance to customers. Responsibilities: Develop, communicate, and monitor service department processes to ensure uniformity and aid in achieving customer satisfaction Monitor service department financials (profit and expense) and ensure that department’s budget and goals align with company objectives Promote and support different services provided and marketed by the company (inspections, maintenance programs, etc.) to customers to meet service department goals Work with service clerk to submit and process warranty claims/product improvement claims within required timeframe to receive maximum credit Schedule and assign work orders and job areas to technicians according to their skill and knowledge Review work orders for completeness and accuracy before billing to customer Monitor open work orders and see that they are properly completed and billed in a timely fashion Assist customers with questions and inquiries in regard to scheduling services and equipment repairs Work closely with parts and sales departments to meet customer needs Ensure that all tools, equipment, and vehicles are in safe and working order Coordinate and support customer clinics, employee training, and other promotional events Monitor staffing needs and communicate with HR department and Store Manager in terms of new hires and employee relations Provide employee development activities and support company provided training Job Requirements: 3+ years experience in Service Department operations High School Diploma or equivalent experience Ability to use desktop applications such as Microsoft Office, internet functions, and dealer business system Basic understanding of financial principles relative to Service Department operations Familiar with John Deere and competitive products Excellent written and communication skills Excellent customer service skills Ability to speak effectively to individuals and groups Ability to analyze and interpret internal reports Ability to work extended hours and weekends Valid driver’s license with good driving record Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Full-Time Benefit Packages: Paid Holidays & Vacation Time Health, Vision, & Dental Insurance Life Insurance 401K Plan with Company Match Routine Performance & Pay Reviews Flexible Spending Account (FSA) Safety Equipment Allowance Company Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $65,000 to $100,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. In Season Hours: Monday-Friday 7am-5pm, Saturday 7am-12pm OR 7am-3pm (rotation determined by store) Off Season/Winter Hours: Monday-Friday 7am-5pm *In Season Hours may be extended during peak seasons (planting, harvest, or any other peak selling season) to meet the needs of the store. Extended Hours are determined by the needs of the store and subject to change. * *Off Season Hours are from November-March. Start and end date to winter hours is dependent on year and subject to change. *

Full job record

Job ID9291e87f27eaaf43e35f9d0573909252c583d45b
Org IDc410d87a-994e-4abf-88a0-541e237b07c0
Source IDd490777e-8535-4487-b5b7-fdca661ef82b
Board IDd490777e-8535-4487-b5b7-fdca661ef82b
Provideradp_workforcenow
Provider Job Key592383
TitleService Manager
Normalized Title—
Statusactive
Activeyes
Location TextCarlinville, IL, US, Carlinville, IL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIL
CityCarlinville
Salary Rawpay range for this position is $65,000 to $100,000. This reflects a reasonable estimate of the targeted base salary for this role
Salary Min65,000
Salary Max100,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b151ca7-89ac-4b86-969d-0c97a0c5ef82&ccId=19000101_000001&lang=en_US&type=JS&jobId=592383&jwId=9201187722240_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b151ca7-89ac-4b86-969d-0c97a0c5ef82&ccId=19000101_000001&lang=en_US&type=JS&jobId=592383&jwId=9201187722240_1
First Seen At2026-05-31 18:55:19Z
Last Seen At2026-06-06 13:31:47Z
Last Checked At2026-06-06 13:31:47Z
Last Changed At2026-06-06 13:31:47Z
Inactive At—
Source Posted At2026-05-19 17:19:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4b151ca7-89ac-4b86-969d-0c97a0c5ef82|19000101_000001/date=2026-06-06/2026-06-06T13-31-46-532Z-73bace3a83c326fc8c509f97a1db1b24264e108fddc74a91572f17ba8de402f8.json
Event Fields
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  "last_changed_at": "2026-06-06T13:31:47.781Z",
  "active_status": "active"
}
Parsed Structured
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  "inferred_at": "2026-06-06T13:31:47.734Z",
  "launch_scope": {
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      "is_remote": false,
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    },
    "countries": [
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  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-right:-.5in;' data-pasted=\"true\"><span style=\"color: rgb(0, 112, 51); font-size: 14px; font-family: arial, sans-serif;\">Position Specifics:</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Reports To: Store Manager&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Supervises: Service Department</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">FLSA Code: Exempt</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color: rgb(0, 112, 51); font-size: 14px; font-family: arial, sans-serif;\">Purpose:&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Manages service department operations, personnel, and equipment to ensure customer satisfaction and financial success of department. Fields customers questions and inquiries in relation to equipment repair and services provided by the company. Utilize technology to troubleshoot problems and provide assistance to customers.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color: rgb(0, 112, 51); font-size: 14px; font-family: arial, sans-serif;\">Responsibilities:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: -0.25in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Develop, communicate, and monitor service department processes to ensure uniformity and aid in achieving customer satisfaction</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Monitor service department financials (profit and expense) and ensure that department&rsquo;s budget and goals align with company objectives</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Promote and support different services provided and marketed by the company (inspections, maintenance programs, etc.) to customers to meet service department goals</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Work with service clerk to submit and process warranty claims/product improvement claims within required timeframe to receive maximum credit</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Schedule and assign work orders and job areas to technicians according to their skill and knowledge</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Review work orders for completeness and accuracy before billing to customer</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Monitor open work orders and see that they are properly completed and billed in a timely fashion</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Assist customers with questions and inquiries in regard to scheduling services and equipment repairs</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Work closely with parts and sales departments to meet customer needs</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ensure that all tools, equipment, and vehicles are in safe and working order</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Coordinate and support customer clinics, employee training, and other promotional events</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Monitor staffing needs and communicate with HR department and Store Manager in terms of new hires and employee relations</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Provide employee development activities and support company provided training</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 112, 51); font-size: 14px;\">Job Requirements:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: -0.25in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">3+ years experience in Service Department operations&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">High School Diploma or equivalent experience&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ability to use desktop applications such as Microsoft Office, internet functions, and dealer business system</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Basic understanding of financial principles relative to Service Department operations</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Familiar with John Deere and competitive products</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Excellent written and communication skills</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Excellent customer service skills</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ability to speak effectively to individuals and groups</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ability to analyze and interpret internal reports</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ability to work extended hours and weekends</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Valid driver&rsquo;s license with good driving record</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 112, 51); font-size: 14px;\">Full-Time Benefit Packages:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: -0.25in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Paid Holidays &amp; Vacation Time</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Health, Vision, &amp; Dental Insurance</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Life Insurance</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">401K Plan with Company Match</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Routine Performance &amp; Pay Reviews</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Flexible Spending Account (FSA)</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Safety Equipment Allowance</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Company Provided Uniforms</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><em>All benefits subject to change.</em></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 112, 51); font-size: 14px;\">Pay Information:</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-right:-.5in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The salary pay range for this position is $65,000 to $100,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.</span></p></div>\n<br/>In Season Hours: Monday-Friday 7am-5pm, Saturday 7am-12pm OR 7am-3pm (rotation determined by store)<br/>Off Season/Winter Hours: Monday-Friday 7am-5pm<br/>*In Season Hours may be extended during peak seasons (planting, harvest, or any other peak selling season) to meet the needs of the store. Extended Hours are determined by the needs of the store and subject to change. *<br/>*Off Season Hours are from November-March. Start and end date to winter hours is dependent on year and subject to change. *",
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