Case Manager-Permanent Supportive Housing (84747)

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  "detail": {
    "city": "San Jose",
    "jobId": 663481,
    "level": "Experienced",
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    "jobTitle": "Case Manager-Permanent Supportive Housing (84747)",
    "location": "Pioneer - San Jose, CA 95118",
    "startDate": "",
    "clientCode": "0NI38",
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    "description": "<p><img alt=\"HomeFirstLogoMain_DarkBlue.png\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">POSITION</span></b><span style=\"border:1pt;padding:0in;\">: Case Manager – Permanent Supportive Housing</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">LOCATION</span></b><span style=\"border:1pt;padding:0in;\">: 3150 Almaden Expressway, San Jose 95118</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">Reports to: </span></b>Program Manager</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">Status: </span></b>Full Time, Non-Exempt</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">Compensation:</span></b> $32.20/Hourly</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"> </span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>ABOUT HOMEFIRST</b></span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"> </p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>OUR VALUES </b></span></span></span></p>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-left:8px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Kindness: We act with empathy toward others. </span></span></span></li>\n</ul>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-left:8px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Passion: We ignite change to fulfill our mission. </span></span></span></li>\n</ul>\n\n<ul style=\"margin-bottom:8px;\">\n\t<li style=\"margin-left:8px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Excellence: We deliver exceptional service to our communities. </span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">POSITION OVERVIEW</span></b></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">The goal of the Permanent Supportive Housing program is to provide individuals transitioning from homelessness to permanent supportive housing with access to resources and comprehensive support. These case management services are designed to empower participants to manage their daily lives more effectively, while promoting self-sufficiency to maintain stable housing. </span></span></span></span></p>\n\n<p style=\"text-indent:0.5in;\"> </p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">REPORTING RELATIONSHIPS</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">This role reports to the Program Manager.  </span></span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">PRIMARY RESPONSIBILITIES</span></b></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">Direct Services (70%)</span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Provide case management and other direct services to clients throughout Santa Clara County.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Deliver community-based case management services tailored to each client’s needs.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Coordinate with other team members remotely and on-site as needed to communicate interventions and link clients to additional services.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Collaborate with community partners to ensure access to support services for clients.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Participate in property management meetings as needed to address client issues and needs.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Utilize supervision effectively, maintaining open communication, and providing updates on clients across sites.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Properly report any suspected cases of abuse.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Support clients in developing and implementing individualized case management action plans, helping them achieve their goals.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Assist in facilitating life skills workshops when present at program sites.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Meet with program participants at a frequency determined by their needs, coordinating visits across sites.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Provide appropriate referrals to other community services.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Assist clients with transportation to critical appointments using the company vehicle, as assigned.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:72px;\"> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">Documentation (20%)</span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Maintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Document all case management activities and progress notes in HMIS within three business days.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Maintain all other case file paperwork and documentation.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Complete and submit incident reports and behavior contracts as needed.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Conduct ongoing re-assessment of client needs and document updates in HMIS.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">General (10%)</span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Attend all meetings and trainings relevant to the position, including site-specific and agency-wide sessions.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Assist with other duties as assigned, including coverage across multiple program sites.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Know and implement agency and program policies and procedures.</span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Maintain professional relationships and conduct at all times</span></span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>BENEFITS</b></span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.</span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"> </p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>ORGANIZATIONAL EQUITY STATEMENT</b></span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></span></p>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></span></p>",
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We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES \\n\\n\\n\\tKindness: We act with empathy toward others. \\n\\n\\n\\n\\tPassion: We ignite change to fulfill our mission. \\n\\n\\n\\n\\tExcellence: We deliver exceptional service to our communities. \\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThe goal of the Permanent Supportive Housing program is to provide individuals transitioning from homelessness to permanent supportive housing with access to resources and comprehensive support. These case management services are designed to empower participants to manage their daily lives more effectively, while promoting self-sufficiency to maintain stable housing. \\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\nThis role reports to the Program Manager.  \\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Services (70%)\\n\\n\\n\\tProvide case management and other direct services to clients throughout Santa Clara County.\\n\\tDeliver community-based case management services tailored to each client’s needs.\\n\\tCoordinate with other team members remotely and on-site as needed to communicate interventions and link clients to additional services.\\n\\tCollaborate with community partners to ensure access to support services for clients.\\n\\tParticipate in property management meetings as needed to address client issues and needs.\\n\\tUtilize supervision effectively, maintaining open communication, and providing updates on clients across sites.\\n\\tProperly report any suspected cases of abuse.\\n\\tSupport clients in developing and implementing individualized case management action plans, helping them achieve their goals.\\n\\tAssist in facilitating life skills workshops when present at program sites.\\n\\tMeet with program participants at a frequency determined by their needs, coordinating visits across sites.\\n\\tProvide appropriate referrals to other community services.\\n\\tAssist clients with transportation to critical appointments using the company vehicle, as assigned.\\n\\n\\n \\n\\nDocumentation (20%)\\n\\n\\n\\tMaintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.\\n\\tDocument all case management activities and progress notes in HMIS within three business days.\\n\\tMaintain all other case file paperwork and documentation.\\n\\tComplete and submit incident reports and behavior contracts as needed.\\n\\tConduct ongoing re-assessment of client needs and document updates in HMIS.\\n\\n\\nGeneral (10%)\\n\\n\\n\\tAttend all meetings and trainings relevant to the position, including site-specific and agency-wide sessions.\\n\\tAssist with other duties as assigned, including coverage across multiple program sites.\\n\\tKnow and implement agency and program policies and procedures.\\n\\tMaintain professional relationships and conduct at all times\\n\\n\\n \\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QualificationsQUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tIndividuals with Lived Experience encouraged to apply\\n\\t2 years of paid or volunteer experience in social service or related human services (required).\\n\\tBachelor of Arts in Social Work (BASW) or related human services degree preferred, not required.\\n\\n\\nSkills, Abilities, and Knowledge\\n\\n\\n\\tBilingual Spanish or Vietnamese speaking or bicultural preferred, not required.\\n\\tStrong written and oral communication skills\\n\\tInterest&nbsp;in developing relationships with community partners and outside agencies\\n\\tAbility to manage multiple projects concurrently and be flexible with priorities.\\n\\tDemonstrated ability to develop and maintain priorities and meet established deadlines.\\n\\tExceptional organizational skills\\n\\tStrong sense of accountability\\n\\tAbility to present oneself and the agency professionally to internal and external audiences.\\n\\tAbility to work as a member of a team and can set and meet individual goals.\\n\\tAbility to work with people of diverse socio-economic backgrounds.\\n\\tUnderstanding of and sensitivity to the needs of the homeless population, or formerly homeless population\\n\\tEnjoy providing hands-on instruction in basic living and financial skills.\\n\\n\\n&nbsp;\\n\\nOther\\n\\n\\n\\tValid CA driver license and ability to be added onto the agency fleet insurance (required)\\n\\tReliable personal vehicle and auto insurance (required)\\n\\tAble to lift up to 25 lbs. on occasion.\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\\n\",\"responsibilities\":\"\\n\\nPOSITION: Case Manager – Permanent Supportive Housing\\n\\nLOCATION: 3150 Almaden Expressway, San Jose 95118\\n\\nReports to: Program Manager\\n\\nStatus: Full Time, Non-Exempt\\n\\nCompensation: $32.20/Hourly\\n\\n \\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES \\n\\n\\n\\tKindness: We act with empathy toward others. \\n\\n\\n\\n\\tPassion: We ignite change to fulfill our mission. \\n\\n\\n\\n\\tExcellence: We deliver exceptional service to our communities. \\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThe goal of the Permanent Supportive Housing program is to provide individuals transitioning from homelessness to permanent supportive housing with access to resources and comprehensive support. These case management services are designed to empower participants to manage their daily lives more effectively, while promoting self-sufficiency to maintain stable housing. \\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\nThis role reports to the Program Manager.  \\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Services (70%)\\n\\n\\n\\tProvide case management and other direct services to clients throughout Santa Clara County.\\n\\tDeliver community-based case management services tailored to each client’s needs.\\n\\tCoordinate with other team members remotely and on-site as needed to communicate interventions and link clients to additional services.\\n\\tCollaborate with community partners to ensure access to support services for clients.\\n\\tParticipate in property management meetings as needed to address client issues and needs.\\n\\tUtilize supervision effectively, maintaining open communication, and providing updates on clients across sites.\\n\\tProperly report any suspected cases of abuse.\\n\\tSupport clients in developing and implementing individualized case management action plans, helping them achieve their goals.\\n\\tAssist in facilitating life skills workshops when present at program sites.\\n\\tMeet with program participants at a frequency determined by their needs, coordinating visits across sites.\\n\\tProvide appropriate referrals to other community services.\\n\\tAssist clients with transportation to critical appointments using the company vehicle, as assigned.\\n\\n\\n \\n\\nDocumentation (20%)\\n\\n\\n\\tMaintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.\\n\\tDocument all case management activities and progress notes in HMIS within three business days.\\n\\tMaintain all other case file paperwork and documentation.\\n\\tComplete and submit incident reports and behavior contracts as needed.\\n\\tConduct ongoing re-assessment of client needs and document updates in HMIS.\\n\\n\\nGeneral (10%)\\n\\n\\n\\tAttend all meetings and trainings relevant to the position, including site-specific and agency-wide sessions.\\n\\tAssist with other duties as assigned, including coverage across multiple program sites.\\n\\tKnow and implement agency and program policies and procedures.\\n\\tMaintain professional relationships and conduct at all times\\n\\n\\n \\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. 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