Content Claims Specialist - In House

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    "Title": "Content Claims Specialist - In House",
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    "ShortDescriptionStr": "About edjuster\n\nWe offer complete digital solutions for all types of contents claims, from support services to tools like our own valuation platform, Exclaim.\n\nPlease note: This is not an insurance Adjuster role. While edjuster is a division of Crawford & Company—Canada’s largest network of independent adjusters—the Content Claims Specialist position supports the content portion of a claim.\n\nWhat Are Contents Claims?\n\nA contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.",
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    "ExternalDescriptionStr": "<p><span data-teams=\"true\">A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.</span></p><p><span data-teams=\"true\">We are currently hiring a <strong>Content Claims Specialist In-House </strong>to join our<strong> Edjuster </strong>team remotely in <strong>Canada</strong>. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford &amp; Company (Canada) Inc.</span></p><p><span data-teams=\"true\">The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.</span></p>",
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    "CorporateDescriptionStr": "<p class=\"MsoNormal\">Why Crawford?</p>\n<p class=\"MsoNormal\">Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.</p>\n<p class=\"MsoNormal\">At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.</p>\n<p class=\"MsoNormal\">We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at <a href=\"https://www.crawco.com/\" target=\"_blank\" rel=\"nofollow\">www.crawco.com</a></p>\n<p class=\"MsoNormal\">Our total compensation plans provide each of our employees with far more than just a great salary</p>\n<p class=\"MsoNormal\">Pay and incentive plans that recognize performance excellence</p>\n<p class=\"MsoNormal\">Benefit programs that empower financial, physical, and mental wellness</p>\n<p class=\"MsoNormal\">Training programs that promote continuous learning and career progression while enhancing job performance</p>\n<p class=\"MsoNormal\">Sustainability programs that give back to the communities in which we live and work</p>\n<p class=\"MsoNormal\">A culture of respect, collaboration, entrepreneurial spirit and inclusion</p>",
    "ExternalPostedStartDate": "2026-06-02T18:56:20+00:00",
    "ExternalQualificationsStr": "<ul><li><span data-teams=\"true\">A Secondary School diploma</span></li><li><span data-teams=\"true\">Some prior background/experience in the property claims industry would be considered an asset.&nbsp;</span></li><li><span data-teams=\"true\">Be able to provide an adequate workspace, free of noise</span></li><li><span data-teams=\"true\">Employee must provide their own high speed internet service</span></li><li><span data-teams=\"true\">Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy</span></li><li><span data-teams=\"true\">Strong communication skills</span></li><li><span data-teams=\"true\">Demonstrated ability to adapt to change and new technology</span></li><li><span data-teams=\"true\">Willingness to learn and continuously improve</span></li><li><span data-teams=\"true\">Minimum 6 months experience in data entry, transcription, retail, or customer service roles</span></li><li><span data-teams=\"true\">Prior experience in property claims considered an asset</span></li><li><span data-teams=\"true\">English/French/Spanish - Bilingual an asset</span><br>&nbsp;</li></ul><p><a target=\"_blank\">https://www.edjuster.com/</a>&nbsp;</p><p>&nbsp;</p><p>#LI-CD1</p>",
    "InternalQualificationsStr": "<ul><li><span data-teams=\"true\">A Secondary School diploma</span></li><li><span data-teams=\"true\">Some prior background/experience in the property claims industry would be considered an asset.&nbsp;</span></li><li><span data-teams=\"true\">Be able to provide an adequate workspace, free of noise</span></li><li><span data-teams=\"true\">Employee must provide their own high speed internet service</span></li><li><span data-teams=\"true\">Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy</span></li><li><span data-teams=\"true\">Strong communication skills</span></li><li><span data-teams=\"true\">Demonstrated ability to adapt to change and new technology</span></li><li><span data-teams=\"true\">Willingness to learn and continuously improve</span></li><li><span data-teams=\"true\">Minimum 6 months experience in data entry, transcription, retail, or customer service roles</span></li><li><span data-teams=\"true\">Prior experience in property claims considered an asset</span></li><li><span data-teams=\"true\">English/French/Spanish - Bilingual an asset</span><br>&nbsp;</li></ul><p><a target=\"_blank\">https://www.edjuster.com/</a>&nbsp;</p><p>&nbsp;</p><p>#LI-CD1</p>",
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    "ExternalResponsibilitiesStr": "<ul><li><span data-teams=\"true\">Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.</span></li><li><span data-teams=\"true\">Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.</span></li><li><span data-teams=\"true\">Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.</span></li><li><span data-teams=\"true\">Perform according to Company performance/productivity standards on each task and on each and every claim.</span></li><li><span data-teams=\"true\">Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.</span></li><li><span data-teams=\"true\">Report/record all time spent on each claim file on a consistent and daily basis.</span></li><li><span data-teams=\"true\">Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.&nbsp;</span></li><li><span data-teams=\"true\">Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.</span></li><li><span data-teams=\"true\">Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.</span></li><li><span data-teams=\"true\">Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.</span></li><li><span data-teams=\"true\">Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided.</span></li><li><span data-teams=\"true\">Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements.&nbsp;</span></li></ul>",
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