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Receptionist

Rrdonnelley · Fort Worth, TX, United States · Active · $19 / hour · SmartRecruiters

Job facts

FieldValue
CompanyRrdonnelley
TitleReceptionist
Normalized title-
Department / teamLegal
LocationFort Worth, TX, United States
Work model-
Employment typeFull Time
Salary$19 / hour
Statusactive
ATS providerSmartRecruiters
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-20 / 2026-06-20

Related slices

PageWhat it containsOpen
Company jobsActive postings from Rrdonnelley.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Worth.Open
Department jobsActive postings in Legal.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRrdonnelley
Source38c0fd65-587d-4cc3-b3d4-db1d7677dba2
ATS providerSmartRecruiters

Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. The Receptionist delivers exceptional customer service for our clients.  Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team. Job duties (* denotes an “essential function”) *Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships *Communicate with direct reports, manager and client on job or deadline issues *Immediately escalate operational problems or issues to Supervisor or Manager *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures *Produce required reports on schedule *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction *Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations *Ensure a seamless and personal guest journey *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival *Understand customer’s needs and provide them with 5 Star professional service. *Attend to guests wishes and requirements. *Answer the phone and make reservations, take and distribute messages or mail and redirect calls *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations *Arrange events, excursions, transportation etc. upon request from guests *Handle external and internal calls in a professional manner *Assist hospitality with setting up rooms with beverages and food *Manage any external catering requirements from third party vendors *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner *Book transport for employees and clients *Manage Visiting Attorney office and room bookings and visitor pass management Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests Occasional requirement to support client functions that run into the evening Adhere to Williams Lea policies in addition to client site policies. High school diploma or equivalent Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment Intermediate Microsoft Office Word and Excel skills Basic Microsoft PowerPoint skills Prior experience working with vendors preferred Outstanding guest services skills, Excellent and sophisticated communication skills, both verbal & written Good time management skills Good knowledge and understanding of a Cisco telephone system Must possess professional presentation/appearance Great interpersonal skills and an outgoing personality Excellent command of the English language, both in verbal and written communication Operational experience working at prestigious events preferred Attention to detail with good organizational skills Must possess passion to achieve excellent guest service consistently Demonstrates the ability to lead others effectively Ability to work under pressure, plan ahead and anticipate problems Ability to meet all required deadlines A welcoming positive manner and an understanding of what good customer service looks like Acts with integrity at all times and embraces the company philosophy. Ability to understand the needs of the client and provide customer service and superior client service. Ability to create and maintain strong relationships and channels of communication with key interfaces and the business Knowledge of Condeco and working knowledge of A/V equipment an advantage Ability to multitask, prioritize workload and provide administrative support. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level. Must work well in a team environment Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude. The rate of pay for this role at the noted RRD location is $18.50/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Shift:  Monday to Friday, 8:00am to 5:00pm #GOC #LI-0925 #li-onsite #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Full job record

Job ID925d0cb0e67f1d06841ff941a953650bcb5c7c0e
Org ID8640e3a1-3b4e-4901-b4c6-a19743f272ff
Source ID38c0fd65-587d-4cc3-b3d4-db1d7677dba2
Board ID38c0fd65-587d-4cc3-b3d4-db1d7677dba2
Providersmartrecruiters
Provider Job Key744000133074609
TitleReceptionist
Normalized Title—
Statusactive
Activeyes
Location TextFort Worth, TX, United States
DepartmentLegal
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityFort Worth
Salary RawUSD 18.5 hour
Salary Min—
Salary Max18.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://jobs.smartrecruiters.com/RRDonnelley/744000133074609-receptionist
Apply URLhttps://jobs.smartrecruiters.com/RRDonnelley/744000133074609-receptionist?oga=true
First Seen At2026-06-20 11:05:12Z
Last Seen At2026-06-20 11:05:12Z
Last Checked At2026-06-20 11:05:12Z
Last Changed At2026-06-20 11:05:12Z
Inactive At—
Source Posted At2026-06-19 13:38:02Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=rrdonnelley/date=2026-06-20/2026-06-20T11-04-42-578Z-a51906000ef1c250114d2e5445f97fe99f2cb8386d39fd2550ae47327dcfc69c.json
Event Fields
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  "last_changed_at": "2026-06-20T11:05:12.847Z",
  "active_status": "active"
}
Parsed Structured
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  "salary_min": null,
  "inferred_at": "2026-06-20T11:05:12.593Z",
  "launch_scope": {
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  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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