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Branch Retail Manager

6FF1BA2FE714357C4A0C1FBDB41C7F22 · Maryville Branch - Maryville, MO 64468; 105 N Main Street, Maryville, MO, 64468, USA · Remote · Active · Paycom ATS

Job facts

FieldValue
Company6FF1BA2FE714357C4A0C1FBDB41C7F22
TitleBranch Retail Manager
Normalized title-
Department / team-
LocationMaryville, MO, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-04 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company6FF1BA2FE714357C4A0C1FBDB41C7F22
Source4e8ba14f-47df-4f72-bd08-48f002856c17
ATS providerPaycom ATS

Description

Description PRIMARY PURPOSE OF JOB Responsible for the overall sales, production and profitability of the retail branch, including operations, product sales, customer service, community involvement and security and safety in accordance with the Bank’s objectives.  Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Strives to achieve individual and branch goals through new business sales, referrals and retention of account relationships.  Provides leadership, training and supervision; delegates day to day operations to branch personnel as necessary. EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS Sales/Customer Service Takes the lead in acquiring, expanding and retaining customer relationships by partnering with Loan Officers or Community Bank Presidents to develop a business development strategy and by partaking in business calls; Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members; Proactively educates customers on utilizing available access channels; Resolves customer complaints promptly and effectively.  Takes responsibility for all customer complaints and problems until resolved; Implements strategies to achieve sales benchmarks and objectives; Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.; Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security; Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products; Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; and, Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers. Personnel Management: Reviews the qualifications of all applicants and employees to ensure qualified individuals are treated in a nondiscriminatory manner when hiring, promoting, transferring and terminating actions; Addresses and resolves employee issues; Facilitates training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator; Works with the Community Bank President in order to promote teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings; Motivates employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions; Coaches and develops the sales and service skills of branch team members; Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; and, Determines performance appraisal and rating, delivers performance reviews to subordinates and recommends merit increases for all direct reports. Branch Management : Plans, coordinates, and monitors the overall activities and operations of the branch, including tracking and monitoring sales, customer service, and performance against established plans and objectives; Consistently looks for opportunities to improve branch profitability and deposit growth of the branch; Serves as a retail products and services expert in the branch and has a working knowledge of loan products; Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment; Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; May be asked to assist at various branches across Southern Bank’s footprint; Responsible for branch security oversight and training; and, Performs any and all other duties which may be assigned. Qualifications The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines. KNOWLEDGE, SKILLS AND ABILITIES Ability to think strategically and put the organization’s plans into action; Excellent understanding of the Bank’s products and services; Familiar with marketing techniques, such as cold-calling, to help build a customer base; Proficient in business products (i.e. Cash Management, Remote Deposit Capture) Demonstrated positive and  helpful attitude toward both internal and external customers; Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; Experience in managing people in a goal setting environment where compensation was goal driven with multiple product sales; Good computer skills; and, Excellent customer service skills. EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS Associate’s degree or high school diploma or equivalent with five years’ banking/finance sales and customer service; DESIGNATION The Branch Retail Manager position can be designated as a level I, II, or II. The designation of the position is determined by the average number of teller transactions, total deposits, and total number of accounts at the branch that the Branch Retail Manager oversees. CORE COMPETENCIES Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions. Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs. Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward. Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Full job record

Job ID92533f8005573162ec59bb198fb052285e14d25a
Org ID064f637b-74a6-4c62-8a7f-93662e9e672e
Source ID4e8ba14f-47df-4f72-bd08-48f002856c17
Board ID4e8ba14f-47df-4f72-bd08-48f002856c17
Providerpaycom
Provider Job Key510989
TitleBranch Retail Manager
Normalized Title—
Statusactive
Activeyes
Location TextMaryville Branch - Maryville, MO 64468; 105 N Main Street, Maryville, MO, 64468, USA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionMO
CityMaryville
Salary RawDescription PRIMARY PURPOSE OF JOB Responsible for the overall sales, production and profitability of the retail branch, including operations, product sales, customer service, community involvement and security and safety in accordance with the Bank’s objectives.  Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Strives to achieve individual and branch goals through new business sales, referrals and retention of account relationships.  Provides leadership, training and supervision; delegates day to day operations to branch personnel as necessary. EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS Sales/Customer Service Takes the lead in acquiring, expanding and retaining customer relationships by partnering with Loan Officers or Community Bank Presidents to develop a business development strategy and by partaking in business calls; Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members; Proactively educates customers on utilizing available access channels; Resolves customer complaints promptly and effectively.  Takes responsibility for all customer complaints and problems until resolved; Implements strategies to achieve sales benchmarks and objectives; Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.; Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security; Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products; Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; and, Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers. Personnel Management: Reviews the qualifications of all applicants and employees to ensure qualified individuals are treated in a nondiscriminatory manner when hiring, promoting, transferring and terminating actions; Addresses and resolves employee issues; Facilitates training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator; Works with the Community Bank President in order to promote teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings; Motivates employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions; Coaches and develops the sales and service skills of branch team members; Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; and, Determines performance appraisal and rating, delivers performance reviews to subordinates and recommends merit increases for all direct reports. Branch Management : Plans, coordinates, and monitors the overall activities and operations of the branch, including tracking and monitoring sales, customer service, and performance against established plans and objectives; Consistently looks for opportunities to improve branch profitability and deposit growth of the branch; Serves as a retail products and services expert in the branch and has a working knowledge of loan products; Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment; Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; May be asked to assist at various branches across Southern Bank’s footprint; Responsible for branch security oversight and training; and, Performs any and all other duties which may be assigned. Qualifications The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines. KNOWLEDGE, SKILLS AND ABILITIES Ability to think strategically and put the organization’s plans into action; Excellent understanding of the Bank’s products and services; Familiar with marketing techniques, such as cold-calling, to help build a customer base; Proficient in business products (i.e. Cash Management, Remote Deposit Capture) Demonstrated positive and  helpful attitude toward both internal and external customers; Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; Experience in managing people in a goal setting environment where compensation was goal driven with multiple product sales; Good computer skills; and, Excellent customer service skills. EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS Associate’s degree or high school diploma or equivalent with five years’ banking/finance sales and customer service; DESIGNATION The Branch Retail Manager position can be designated as a level I, II, or II. The designation of the position is determined by the average number of teller transactions, total deposits, and total number of accounts at the branch that the Branch Retail Manager oversees. CORE COMPETENCIES Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions. Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs. Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward. Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=510989&clientkey=6FF1BA2FE714357C4A0C1FBDB41C7F22
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=510989&clientkey=6FF1BA2FE714357C4A0C1FBDB41C7F22
First Seen At2026-06-06 09:53:04Z
Last Seen At2026-06-06 20:12:45Z
Last Checked At2026-06-06 20:12:45Z
Last Changed At2026-06-06 09:53:04Z
Inactive At—
Source Posted At2026-06-04 00:00:00Z
Source Updated At—
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">PRIMARY PURPOSE OF JOB</span></strong></span></span></p>\n\n<p dir=\"rtl\" style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Responsible for the overall sales, production and profitability of the retail branch, including operations, product sales, customer service, community involvement and security and safety in accordance with the Bank’s objectives.  Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Strives to achieve individual and branch goals through new business sales, referrals and retention of account relationships.  Provides leadership, training and supervision; delegates day to day operations to branch personnel as necessary.  </span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS           </span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u>Sales/Customer Service</u></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\">Takes the lead in acquiring, expanding and retaining customer relationships by partnering with Loan Officers or Community Bank Presidents to develop a business development strategy and by partaking in business calls;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactively educates customers on utilizing available access channels;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Resolves customer complaints promptly and effectively.  Takes responsibility for all customer complaints and problems until resolved;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Implements strategies to achieve sales benchmarks and objectives;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; and,</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u>Personnel Management:</u></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Reviews the qualifications of all applicants and employees to ensure qualified individuals are treated in a nondiscriminatory manner when hiring, promoting, transferring and terminating actions;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Addresses and resolves employee issues;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Facilitates training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Works with the Community Bank President in order to promote teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Motivates employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coaches and develops the sales and service skills of branch team members;</span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; and,</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Determines performance appraisal and rating, delivers performance reviews to subordinates and recommends merit increases for all direct reports.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u>Branch Management</u>:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Plans, coordinates, and monitors the overall activities and operations of the branch, including tracking and monitoring sales, customer service, and performance against established plans and objectives; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Consistently looks for opportunities to improve branch profitability and deposit growth of the branch;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Serves as a retail products and services expert in the branch and has a working knowledge of loan products; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">May be asked to assist at various branches across Southern Bank’s footprint; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Responsible for branch security oversight and training; and,</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs any and all other duties which may be assigned.</span></span></li>\n</ul>",
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Strives to achieve individual and branch goals through new business sales, referrals and retention of account relationships.  Provides leadership, training and supervision; delegates day to day operations to branch personnel as necessary.  \\n\\nEXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS\\n\\n\\n\\tSouthern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. \\n\\tEnsures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.\\n\\n\\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS           \\n\\nSales/Customer Service\\n\\n\\n\\tTakes the lead in acquiring, expanding and retaining customer relationships by partnering with Loan Officers or Community Bank Presidents to develop a business development strategy and by partaking in business calls;\\n\\tDevelops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members;\\n\\tProactively educates customers on utilizing available access channels;\\n\\tResolves customer complaints promptly and effectively.  Takes responsibility for all customer complaints and problems until resolved;\\n\\tImplements strategies to achieve sales benchmarks and objectives;\\n\\tPrepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.;\\n\\tMaintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;\\n\\tMaintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;\\n\\tActively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; and,\\n\\tMaintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.\\n\\n\\nPersonnel Management:\\n\\n\\n\\tReviews the qualifications of all applicants and employees to ensure qualified individuals are treated in a nondiscriminatory manner when hiring, promoting, transferring and terminating actions;\\n\\tAddresses and resolves employee issues;\\n\\tFacilitates training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator;\\n\\tWorks with the Community Bank President in order to promote teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings;\\n\\tMotivates employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions;\\n\\tCoaches and develops the sales and service skills of branch team members;\\n\\n\\n\\n\\tSupervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; and,\\n\\tDetermines performance appraisal and rating, delivers performance reviews to subordinates and recommends merit increases for all direct reports.\\n\\n\\nBranch Management:\\n\\n\\n\\tPlans, coordinates, and monitors the overall activities and operations of the branch, including tracking and monitoring sales, customer service, and performance against established plans and objectives; \\n\\tConsistently looks for opportunities to improve branch profitability and deposit growth of the branch;\\n\\tServes as a retail products and services expert in the branch and has a working knowledge of loan products; \\n\\tMaintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;\\n\\tMaintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; \\n\\tMay be asked to assist at various branches across Southern Bank’s footprint; \\n\\tResponsible for branch security oversight and training; and,\\n\\tPerforms any and all other duties which may be assigned.\\nQualificationsThe following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.\\n\\nKNOWLEDGE, SKILLS AND ABILITIES\\n\\n\\n\\tAbility to think strategically and put the organization’s plans into action;\\n\\tExcellent understanding of the Bank’s products and services;\\n\\tFamiliar with marketing techniques, such as cold-calling, to help build a customer base; \\n\\tProficient in business products (i.e. Cash Management, Remote Deposit Capture)\\n\\tDemonstrated positive and  helpful attitude toward both internal and external customers;\\n\\tGood interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;\\n\\tExperience in managing people in a goal setting environment where compensation was goal driven with multiple product sales;\\n\\tGood computer skills; 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The designation of the position is determined by the average number of teller transactions, total deposits, and total number of accounts at the branch that the Branch Retail Manager oversees. \\n\\nCORE COMPETENCIES\\n\\nFamily &amp; Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.\\n\\nRooted &amp; Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.\\n\\nInnovation &amp; Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.\\n\\nBuilding a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.\\n\\nBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.\\n\\nQuality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\",\"experienceRequirements\":\"The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.\\n\\nKNOWLEDGE, SKILLS AND ABILITIES\\n\\n\\n\\tAbility to think strategically and put the organization’s plans into action;\\n\\tExcellent understanding of the Bank’s products and services;\\n\\tFamiliar with marketing techniques, such as cold-calling, to help build a customer base; \\n\\tProficient in business products (i.e. Cash Management, Remote Deposit Capture)\\n\\tDemonstrated positive and  helpful attitude toward both internal and external customers;\\n\\tGood interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;\\n\\tExperience in managing people in a goal setting environment where compensation was goal driven with multiple product sales;\\n\\tGood computer skills; and,\\n\\tExcellent customer service skills.\\n\\n\\nEDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS\\n\\nAssociate’s degree or high school diploma or equivalent with five years’ banking/finance sales and customer service;\\n\\nDESIGNATION \\n\\nThe Branch Retail Manager position can be designated as a level I, II, or II. The designation of the position is determined by the average number of teller transactions, total deposits, and total number of accounts at the branch that the Branch Retail Manager oversees. \\n\\nCORE COMPETENCIES\\n\\nFamily &amp; Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.\\n\\nRooted &amp; Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.\\n\\nInnovation &amp; Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.\\n\\nBuilding a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.\\n\\nBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.\\n\\nQuality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em>The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.</em></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">KNOWLEDGE, SKILLS AND ABILITIES</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to think strategically and put the organization’s plans into action;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent understanding of the Bank’s products and services;</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Familiar with marketing techniques, such as cold-calling, to help build a customer base; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proficient in business products (i.e. Cash Management, Remote Deposit Capture)</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated positive and  helpful attitude toward both internal and external customers;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Experience in managing people in a goal setting environment where compensation was goal driven with multiple product sales;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Good computer skills; and,</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent customer service skills.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS</span></strong></span></span></p>\n\n<p style=\"margin-left:24px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associate’s degree or high school diploma or equivalent with five years’ banking/finance sales and customer service;</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">DESIGNATION </span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Branch Retail Manager position can be designated as a level I, II, or II. The designation of the position is determined by the average number of teller transactions, total deposits, and total number of accounts at the branch that the Branch Retail Manager oversees. </span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">CORE COMPETENCIES</span></strong></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Family &amp; Trust: <em>Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Rooted &amp; Service: <em>Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Innovation &amp; Strength: <em>Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Building a Successful Team: <em>Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Building Customer Loyalty: <em>Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Quality Orientation: <em>Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</em></span></span></p>",
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