East Hartford Collision Center Manager

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    "description": "<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u>Role Purpose</u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for running an efficient and profitable Collision Center.</span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#808080;\"><strong><u>Leadership</u></strong></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#808080;\">Collision Center positions</span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u>Core Accountabilities</u></strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong>Financial:</strong>&nbsp; Operate the department at the standards and metrics set by the Fixed Operations Director, ensuring maximum production while controlling costs.&nbsp; Forecast goals and objectives yearly or as needed.&nbsp; Attain top level recognition with any and all insurance relationships.&nbsp; Keep all schedules and receivables current.</span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong>Employee:</strong>&nbsp; Create an environment that encourages open dialogue and strong morale between yourself and your team and within your team.&nbsp; Foster an atmosphere of learning, helpfulness and development within your team.&nbsp; Keep employee turnover less than or equal to the standard established by your Fixed Operations Director.&nbsp; Hold your team to the standards established and ensure they receive regular feedback and employ crucial conversations, to include written performance plans or disciplinary action when needed.</span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong>Manufacturer/Insurance companies:</strong>&nbsp; Maintain a strong and healthy relationship with the factory and our Insurance providers.&nbsp; Ensure training compliance, facility standards or any other requirements mandated by the factory or Insurance carrier.&nbsp; Keep complete and accurate warranty paperwork or insurance documentation that meet all the requirements of the factory Warranty Policy and Procedures manual (check with your service managers) or Insurance company.</span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong>Customer:</strong>&nbsp; Maintain manufacturer customer satisfaction scores or other related standards (ex. retention) at or above factory standards.&nbsp; Be focused on social media responsiveness and the need for quick resolution to your customers concerns.&nbsp; Google ratings or comparable social media standings must be kept at the levels dictated by your Fixed Operations Director.</span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong>Technology:</strong>&nbsp; Embrace ALL of the technology at your disposal and ensure you have a complete understanding and working knowledge of them.&nbsp; Hold your staff accountable on the utilization of the technologies and provide regular feedback and coaching to your team to ensure maximum effectiveness of your tools.&nbsp; Proactively seek out and be aware of new technologies of interest and present them to your Fixed Operations Director</span></span></li>\r\n</ol>\r\n",
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