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CARE Representative

77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001 · New York, NY, US, New York, NY · Deleted · $60,035–$60,035 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001
TitleCARE Representative
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment typeFull Time
Salary$60,035–$60,035 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001
Source7d40080d-a04b-49ab-9193-90891fd41e41
ATS providerADP Workforce Now Recruiting

Description

Job Code Y2026RS Department Name Retirement Services Reports To Supervisor, CARE Team FLSA Status Non Exempt Union Code 53A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of CARE Team Management, the CARE Representative provides guided services to participants eligible for survivor benefits. The CARE Representative reviews Condolence Applications to assess benefit eligibility, ensures accurate processing, and conducts outreaches as needed. This role requires a commitment to empathetic and compassionate service while upholding the CARE Team’s core values of Collaboration, Action, Reliability, and Empathy. Essential Duties and Responsibilities: Manages all condolence applications to assess benefit eligibility and ensure accurate processing. Performs condolence application related outreach, to request missing information, communicate relevant updates, and gather additional details to support participant’s beneficiaries. Handles sensitive survivor interactions with compassion, patience, and professionalism, maintaining clear communication throughout the application life cycle. Conducts in-person (scheduled or walk-in) and telephone sessions to provide thoughtful and supportive guidance to participant’s beneficiaries. Collaborate with Retirement Services Analyst staff to assist with the review and resolution of condolence applications. Review condolence application documents to verify completeness and/or validity. Mails communications as needed, utilizing template letters. Coordinates with MetLife vendor to address life insurance eligibility inquiries. Responds to condolence related escalations, including ‘x-coder’ population review, cases forwarded by compliance, and one-off issues requiring additional review. Tracks cases and workflows to resolve participant questions. Analyzes and interprets phone and written correspondence, and documents case notes accordingly. Works closely with management to maintain their own workload accumulated through participant interactions/inquiries. Operates computers with multiple information screens to research and resolve customer inquiries online. Ensures that all processing meets or exceeds Quality Measurement Objectives and performance standards, including, but not limited to, handling time and documentation. Assists in organizing and providing administrative support for benefit seminars and related events. Performs other tasks and special projects as required by management. Serves as backup to the CARE Support Specialist. Qualifications (Competencies): Minimum of one (1) year customer service experience with employee benefits. Knowledge of some aspects of Fund administration including eligibility requirements and benefit provisions preferred. Must demonstrate excellent oral and written communication skills. Must meet performance standards including attendance and punctuality. Strong analytical, problem solving, and decision-making skills. A demonstrated capability to manipulate and use multiple software programs simultaneously including Dynamics, v3locity, vendor systems, Excel, Microsoft Word, Outlook, and Windows applications. Excellent organizational and prioritizing skills. Strong ability to multitask. Strong team player. Soft Skills (Interpersonal Skills): Demonstrates exceptional communication skills and professionalism in all member interactions, ensuring a positive experience through responsive, empathetic, and solution-oriented service. Ability to work independently coupled with the ability to work as a member of a fast-paced team. Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments. Flexibility with work schedule (some overtime or travel required). Education: College graduate or High School diploma with related experience Language Skills: Speak, read, write, and understand English (Bilingual Spanish preferred). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling Over 2/3 of the time: Talking or Hearing 100% of the time: Using Hands Work Environment: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Full job record

Job ID920af2a088c42ef1aa107eb44bed3cd10b8b6deb
Org ID3cb7a633-d4f6-4bb0-a36e-e53d3b082376
Source ID7d40080d-a04b-49ab-9193-90891fd41e41
Board ID7d40080d-a04b-49ab-9193-90891fd41e41
Provideradp_workforcenow
Provider Job Key580759
TitleCARE Representative
Normalized Title—
Statusdeleted
Activeno
Location TextNew York, NY, US, New York, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityNew York
Salary Raw60035.19 To 60035.19 (USD) Annually
Salary Min60,035.19
Salary Max60,035.19
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=77d040d9-afa5-44d0-b712-2aa98296db42&ccId=19000101_000001&lang=en_US&type=JS&jobId=580759&jwId=9201987153515_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=77d040d9-afa5-44d0-b712-2aa98296db42&ccId=19000101_000001&lang=en_US&type=JS&jobId=580759&jwId=9201987153515_1
First Seen At2026-05-31 18:39:35Z
Last Seen At2026-06-02 09:01:43Z
Last Checked At2026-06-04 09:01:55Z
Last Changed At2026-06-04 09:01:55Z
Inactive At2026-06-04 09:01:55Z
Source Posted At2026-05-21 13:59:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=77d040d9-afa5-44d0-b712-2aa98296db42|19000101_000001/date=2026-06-02/2026-06-02T09-01-41-896Z-100fa7918e7a13270429a4cf295bd1d5665f069332792fd046cc01b2185d9b73.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100.0%;border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"border: 1pt solid lightgrey;padding: 0in 5.4pt;vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100.0%;border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 33.3333%; border: none; padding: 10pt 5.4pt 0in; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Job Code<br></span></strong><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Y2026RS</span></strong></p></td><td valign=\"top\" style=\"width: 33.3333%; border: none; padding: 10pt 5.4pt 0in; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Department Name<br></span></strong><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Retirement Services</span></strong></p></td><td valign=\"top\" style=\"width: 33.3333%; border: none; padding: 10pt 5.4pt 0in; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Reports To<br></span></strong><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Supervisor, CARE Team</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 33.3333%; border: none; padding: 10pt 5.4pt 0in; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>FLSA Status<br></span></strong><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Non Exempt</span></strong></p></td><td valign=\"top\" style=\"width: 33.3333%; border: none; padding: 10pt 5.4pt 0in; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Union Code<br></span></strong><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>53A</span></strong></p></td><td valign=\"top\" style=\"width: 33.3333%; border: none; padding: 10pt 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Management<br></span></strong><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>No</span></strong></p></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>About Us:</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Building Services 32BJ Benefit Funds (&ldquo;the Funds&rdquo;) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&amp;O, Azure, AWS, SQL, Snowflake, QlikView, and more.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Please take a moment to watch our video to learn more about our culture and contributions to our members:&nbsp;</span><a href=\"https://www.youtube.com/watch?v=hYNdMGLn19A\" target=\"_blank\"><span style='font-family:\"Arial\",sans-serif;color:windowtext;text-decoration:none;'>youtu.be/hYNdMGLn19A</span></a></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Job Summary:</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Under the supervision of CARE Team Management, the CARE Representative provides guided services to participants eligible for survivor benefits. The CARE Representative reviews Condolence Applications to assess benefit eligibility, ensures accurate processing, and conducts outreaches as needed. This role requires a commitment to empathetic and compassionate service while upholding the CARE Team&rsquo;s core values of Collaboration, Action, Reliability, and Empathy.&nbsp;</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Essential Duties and Responsibilities:</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Manages all condolence applications to assess benefit eligibility and ensure accurate processing.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Performs condolence application related outreach, to request missing information, communicate relevant updates, and gather additional details to support participant&rsquo;s beneficiaries.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Handles sensitive survivor interactions with compassion, patience, and professionalism, maintaining clear communication throughout the application life cycle.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Conducts in-person (scheduled or walk-in) and telephone sessions to provide thoughtful and supportive guidance to participant&rsquo;s beneficiaries.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Collaborate with Retirement Services Analyst staff to assist with the review and resolution of condolence applications.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Review condolence application documents to verify completeness and/or validity.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Mails communications as needed, utilizing template letters.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Coordinates <span style=\"color:black;\">with MetLife vendor to address life insurance eligibility inquiries.</span></span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Responds to condolence related escalations, including &lsquo;x-coder&rsquo; population review, cases forwarded by compliance, and one-off issues requiring additional review.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Tracks cases and workflows to resolve participant questions.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Analyzes and interprets phone and written correspondence, and documents case notes accordingly.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Works closely with management to maintain their own workload accumulated through participant interactions/inquiries.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Operates computers with multiple information screens to research and resolve customer inquiries online.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Ensures that all processing meets or exceeds Quality Measurement Objectives and performance standards, including, but not limited to, handling time and documentation.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Assists in organizing and providing administrative support for benefit seminars and related events.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Performs other tasks and special projects as required by management.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Serves as backup to the CARE Support Specialist.</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Qualifications (Competencies):</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Minimum of one (1) year customer service experience with employee benefits.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Knowledge of some aspects of Fund administration including eligibility requirements and benefit provisions preferred.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Must demonstrate <u>excellent</u> oral and written communication skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Must meet performance standards including attendance and punctuality.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Strong analytical, problem solving, and decision-making skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>A demonstrated capability to manipulate and use multiple software programs simultaneously including Dynamics, v3locity, vendor systems, Excel, Microsoft Word, Outlook, and Windows applications.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Excellent organizational and prioritizing skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Strong ability to multitask.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Strong team player.</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Soft Skills (Interpersonal Skills):</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Demonstrates exceptional communication skills and professionalism in all member interactions, ensuring a positive experience through responsive, empathetic, and solution-oriented service.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Ability to work independently coupled with the ability to work as a member of a fast-paced team.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Flexibility with work schedule <span style=\"color:black;\">(some overtime or travel required).</span></span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Education:</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>College graduate or High School diploma with related experience</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Language Skills:</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Speak, read, write, and understand English (Bilingual Spanish preferred).</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Physical Demands:<br></span></strong><span style='font-family:\"Arial\",sans-serif;color:black;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.&nbsp;</span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.</span></p><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Over 2/3 of the time: Talking or Hearing</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>100% of the time: Using Hands</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Work Environment:</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201987153515_1",
    "postDate": "2026-05-21T09:59:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 60035.19,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 60035.19,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-21T09:59Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-02T05:01Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
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    "requisitionTitle": "CARE Representative",
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    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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