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IT Services Engineer

71ced8b0 7b9f 4b6e B8a9 A520f20f0ebb 19000101 000001 · Provo, UT, US, Provo, UT · Active · $80,000–$90,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company71ced8b0 7b9f 4b6e B8a9 A520f20f0ebb 19000101 000001
TitleIT Services Engineer
Normalized title-
Department / team-
LocationProvo, UT, United States
Work model-
Employment type-
Salary$80,000–$90,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company71ced8b0 7b9f 4b6e B8a9 A520f20f0ebb 19000101 000001
Source4104446f-857a-4a32-a030-358e0a270e32
ATS providerADP Workforce Now Recruiting

Description

IT Services Engineer COMPENSATION & BENEFITS Expected Salary Range: $80,000 – $90,000 (Salary is commensurate with experience and qualifications.) Benefits & Perks: RMU offers a comprehensive benefits and perks package, which includes: Four weeks of paid holidays in addition to accrued paid time off Comprehensive medical, dental, and vision coverage Employer‑matched HSA and 401(k) with immediate vesting Life and disability insurance Tuition discounts, tuition reimbursement, and professional development funding Mental health counseling and wellness resources Financial wellness coaching and retirement planning support WORK ENVIRONMENT & SCHEDULE This role is based on campus and works primarily in a professional office and technical environment. Typical hours align with standard business operations, with flexibility as needed to support critical systems, projects, or university‑wide events. Occasional after‑hours or on‑call support may be required. ABOUT THE ROLE The IT Services Engineer plays a key role in designing, maintaining, and improving the core technology systems that support the university’s academic, research, and administrative mission. This position combines hands‑on technical expertise with service leadership, ensuring systems are reliable, secure, and responsive to the needs of students, faculty, and staff. WHY THIS ROLE MATTERS Technology is foundational to our modern graduate‑level university. This role directly impacts the student and employee experience by ensuring seamless access to systems, secure data, and dependable infrastructure. The IT Services Engineer also helps the institution scale responsibly—improving service delivery while supporting innovation, compliance, and long‑term sustainability. WHAT YOU WILL DO These responsibilities represent the essential functions of the role. Design, administer, and continuously improve enterprise IT systems across identity, networking, devices, servers, and cloud services Manage account lifecycle processes, including onboarding, role changes, and offboarding Maintain campus infrastructure including servers, backups, networks, and core platforms Lead systems provisioning, upgrades, monitoring, and troubleshooting to optimize performance and reliability Serve as an escalation point for complex or high‑impact technical issues Design, configure, and evolve IT Service Management (ITSM) processes and tools to improve service quality and efficiency Develop and maintain clear technical and end‑user documentation and knowledge‑base resources Collaborate with cross‑functional partners to implement technology solutions that align with institutional goals Mentor and support technician‑level staff through guidance, knowledge sharing, and best practices Support technology needs for university events, ceremonies, and special initiatives Participate in project planning, implementation, and continuous improvement initiatives Help ensure compliance with applicable regulations, standards, and institutional policies WHAT WE ARE LOOKING FOR Bachelor’s degree in computer science, information systems, or a closely related field or equivalent professional experience 5 or more years of experience in systems administration, IT services, or enterprise technical support Demonstrated experience administering enterprise systems and infrastructure Working knowledge of identity and access management, directory services, and SSO (e.g., Azure AD, Okta, Google Workspace) Experience collaborating effectively with both technical and non‑technical stakeholders Strong written and verbal communication skills Ability to analyze complex problems and design practical, secure solutions Commitment to customer service, collaboration, and continuous improvement PREFERRED QUALIFICATIONS Experience working in higher education or similarly complex environments Atlassian Jira Administrator and/or Jira Service Management certification Experience with MDM platforms (e.g., Intune, Jamf) Familiarity with networking, information security frameworks, and compliance standards (e.g., FERPA, NIST) Hands‑on scripting or command‑line troubleshooting experience (Windows, macOS, networking systems) Experience contributing to ITSM maturity and service design Relevant technical certifications or ongoing professional development ABOUT ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS Rocky Mountain University of Health Professions (RMU) is a graduate‑level institution dedicated to advancing healthcare education, research, and service. The university prepares healthcare professionals through evidence‑based curricula, collaborative learning, and a commitment to ethical and inclusive practice. RMU values innovation, service, and continuous improvement, supporting faculty and staff who contribute to a learning environment focused on student success and community impact. EQUAL OPPORTUNITY & ACCOMMODATION RMU is an equal opportunity employer and is committed to creating an inclusive and accessible workplace. We provide reasonable accommodations to qualified individuals with disabilities and comply with all applicable federal, state, and local laws. Employment with the university is at‑will, unless otherwise provided by applicable state law.

Full job record

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RegionUT
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First Seen At2026-05-31 18:28:06Z
Last Seen At2026-06-06 12:24:21Z
Last Checked At2026-06-06 12:24:21Z
Last Changed At2026-06-06 12:24:21Z
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Source Posted At2026-03-20 16:08:00Z
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 24px; line-height: 115%;\">IT Services Engineer</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">COMPENSATION &amp; BENEFITS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Expected Salary Range:</span></strong><span style=\"font-size:16px;line-height:115%;\">&nbsp;$80,000 &ndash; $90,000<br>&nbsp;(Salary is commensurate with experience and qualifications.)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Benefits &amp; Perks:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><em><span style=\"font-size:16px;line-height:115%;\">RMU offers a comprehensive benefits and perks package, which includes:</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Four weeks of paid holidays in addition to accrued paid time off</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Comprehensive medical, dental, and vision coverage</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Employer‑matched HSA and 401(k) with immediate vesting</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Life and disability insurance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Tuition discounts, tuition reimbursement, and professional development funding</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Mental health counseling and wellness resources</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Financial wellness coaching and retirement planning support</span></li></ul><p><span style=\"font-size:16px;line-height:115%;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">WORK ENVIRONMENT &amp; SCHEDULE</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">This role is based on campus and works primarily in a professional office and technical environment. Typical hours align with standard business operations, with flexibility as needed to support critical systems, projects, or university‑wide events. Occasional after‑hours or on‑call support may be required.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">ABOUT THE ROLE</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">The IT Services Engineer plays a key role in designing, maintaining, and improving the core technology systems that support the university&rsquo;s academic, research, and administrative mission. This position combines hands‑on technical expertise with service leadership, ensuring systems are reliable, secure, and responsive to the needs of students, faculty, and staff.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">WHY THIS ROLE MATTERS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">Technology is foundational to our modern graduate‑level university. This role directly impacts the student and employee experience by ensuring seamless access to systems, secure data, and dependable infrastructure. The IT Services Engineer also helps the institution scale responsibly&mdash;improving service delivery while supporting innovation, compliance, and long‑term sustainability.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">WHAT YOU WILL DO</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><em><span style=\"font-size:16px;line-height:115%;\">These responsibilities represent the <strong>essential functions</strong> of the role.</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Design, administer, and continuously improve enterprise IT systems across identity, networking, devices, servers, and cloud services</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Manage account lifecycle processes, including onboarding, role changes, and offboarding</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Maintain campus infrastructure including servers, backups, networks, and core platforms</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Lead systems provisioning, upgrades, monitoring, and troubleshooting to optimize performance and reliability</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Serve as an escalation point for complex or high‑impact technical issues</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Design, configure, and evolve IT Service Management (ITSM) processes and tools to improve service quality and efficiency</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Develop and maintain clear technical and end‑user documentation and knowledge‑base resources</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Collaborate with cross‑functional partners to implement technology solutions that align with institutional goals</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Mentor and support technician‑level staff through guidance, knowledge sharing, and best practices</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Support technology needs for university events, ceremonies, and special initiatives</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Participate in project planning, implementation, and continuous improvement initiatives</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Help ensure compliance with applicable regulations, standards, and institutional policies</span></li></ul><p><span style=\"font-size:16px;line-height:115%;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">WHAT WE ARE LOOKING FOR</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Bachelor&rsquo;s degree in computer science, information systems, or a closely related field <strong>or equivalent professional experience</strong></span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">5 or more years of experience in systems administration, IT services, or enterprise technical support</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Demonstrated experience administering enterprise systems and infrastructure</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Working knowledge of identity and access management, directory services, and SSO (e.g., Azure AD, Okta, Google Workspace)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Experience collaborating effectively with both technical and non‑technical stakeholders</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Strong written and verbal communication skills</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Ability to analyze complex problems and design practical, secure solutions</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Commitment to customer service, collaboration, and continuous improvement</span></li></ul><p><span style=\"font-size:16px;line-height:115%;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">PREFERRED QUALIFICATIONS</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Experience working in higher education or similarly complex environments</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Atlassian Jira Administrator and/or Jira Service Management certification</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Experience with MDM platforms (e.g., Intune, Jamf)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Familiarity with networking, information security frameworks, and compliance standards (e.g., FERPA, NIST)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Hands‑on scripting or command‑line troubleshooting experience (Windows, macOS, networking systems)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Experience contributing to ITSM maturity and service design</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:16px;line-height:115%;\">Relevant technical certifications or ongoing professional development</span></li></ul><p><span style=\"font-size:16px;line-height:115%;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">ABOUT ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">Rocky Mountain University of Health Professions (RMU) is a graduate‑level institution dedicated to advancing healthcare education, research, and service. The university prepares healthcare professionals through evidence‑based curricula, collaborative learning, and a commitment to ethical and inclusive practice.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">RMU values innovation, service, and continuous improvement, supporting faculty and staff who contribute to a learning environment focused on student success and community impact.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">EQUAL OPPORTUNITY &amp; ACCOMMODATION</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">RMU is an equal opportunity employer and is committed to creating an inclusive and accessible workplace. We provide reasonable accommodations to qualified individuals with disabilities and comply with all applicable federal, state, and local laws.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">Employment with the university is at‑will, unless otherwise provided by applicable state law.</span></p>\n",
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