Salesforce & GTM Systems Engineer

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    "description": "<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 14pt; font-weight: bold\">About Comply365</span></p>\n<p><span style=\"font-family: helvetica\">This is an excellent opportunity to join Comply365, the market leader in operational content management, safety management and training management serving the global aviation, defense and rail industries with a stellar customer base of 550+ customers in 80+ countries worldwide and delivering an industry first, connected platform, powered by AI, across these mission critical domains. </span><br><span style=\"font-family: helvetica\">The Comply365 platform is an industry-first interconnected, intelligent platform with best-in-class solutions across Operational Content Management, Safety, Risk &amp; Quality Management, and Training Management. Powered by industry-specific AI, our unified platform connects data and insights across operations, safety, and training - eliminating complexity and driving measurable gains in efficiency and productivity for aviation, rail and defense organizations worldwide.           <br></span><br></p>\n<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 14pt; font-weight: bold\">About the Role</span><br></p>\n<p>We are a fast-scaling SaaS company looking for a Salesforce power user and systems thinker who goes well beyond administration. This is a senior, high-autonomy role for someone who understands the entire revenue stack — from how a lead enters the top of the funnel to how a signed contract flows into billing — and who is genuinely excited about deploying AI agents in real, production environments.</p>\n<p>You will serve as the internal authority on our Salesforce org, own our CPQ implementation end-to-end, and be the architect behind the automations and AI-driven workflows that give our sales and revenue teams a measurable edge. You will work directly with Sales, Marketing, Legal, Finance, Customer Success, and RevOps leadership — translating business problems into working solutions with minimal hand-holding.</p>\n<p>This is not a ticket queue role. You will be a team of one to start — the person who builds the foundation. As the company scales, this role scales with it. If you are energized by owning a stack, building things that matter, and working at the intersection of CRM and AI tooling, this role was written for you.<br><br><em><span style=\"font-weight: bold\">Please note this role is based in Bristol, UK with availability to work evenings (approximately 5–7pm UK time) up to 3 times per week for collaboration with our North American team.<br></span></em><br><br></p>\n<p><span style=\"color: rgb(186, 0, 129); font-family: helvetica; font-size: 14pt; font-weight: bold\">What you'll be doing</span></p>\n<p><span style=\"font-family: helvetica\"><span style=\"font-size: 12pt; font-weight: bold\">Salesforce Advanced Administration</span></span></p>\n<ul>\n<li>Manage and continuously evolve our Salesforce org end-to-end: data model, custom objects and fields, page layouts, validation rules, permission sets, and profiles.</li>\n<li>Build and maintain complex automations using Flow Builder; actively identify and eliminate manual processes across every revenue-facing team — Sales, Marketing, Legal, Finance, CS, and RevOps.</li>\n<li>Govern releases, manage sandbox environments, and maintain long-term org health with a systems-architecture mindset — not just reactive fixes.</li>\n<li>Serve as the internal escalation point for all Salesforce issues and integrated systems; you will be the person who knows where everything lives and why it was built that way.<br></li>\n<li>Build and maintain dashboards and reports that surface actionable insights across pipeline health, lead conversion, sales performance, and revenue forecasting.</li>\n</ul>\n<p><span style=\"font-family: helvetica\">   </span></p>\n<p><span style=\"font-family: helvetica; font-weight: bold\">CPQ Ownership</span></p>\n<ul>\n<li>Own the full CPQ implementation and ongoing administration: product catalogue structure, pricing logic, discount tiers, approval workflows, document templates, and quote playbooks.</li>\n<li>Maintain a clean, reliable CPQ ↔ Salesforce data sync; troubleshoot proactively before issues affect reps in the field.</li>\n<li>Build and maintain contract objects, subscription objects, and ensure reliable data flows into NetSuite.</li>\n<li>Partner with Sales leadership to continuously reduce quote-to-close friction and improve the rep experience.</li>\n<li>Stay current on CPQ platform updates and evaluate new features for adoption.</li>\n</ul>\n<p><span style=\"font-family: helvetica\"> </span></p>\n<p><span style=\"font-weight: bold\">AI Agent Building &amp; Intelligent Automation</span></p>\n<ul>\n<li>Design and deploy production-grade AI agents that automate real revenue workflows — not prototypes, but solutions teams depend on daily.</li>\n<li>Build custom agents leveraging tools such as Agentforce, Anthropic, APIs, n8n, and Make.com, integrated directly into Salesforce workflows.</li>\n<li>Identify high-value automation opportunities across the revenue org through close collaboration with stakeholders.</li>\n<li>Work confidently with LLM-based tools, agent frameworks, and connected systems to surface intelligence and reduce manual overhead.</li>\n<li>Monitor the AI tooling landscape and bring practical, opinionated recommendations to leadership.</li>\n</ul>\n<p><span style=\"font-family: helvetica\"> </span></p>\n<p><span style=\"font-weight: bold\">Systems Integration</span></p>\n<ul>\n<li>Build and maintain reliable, monitored integrations between Salesforce and our full GTM stack — including HubSpot, LinkedIn Sales Navigator, ChurnZero, NetSuite, CoPilot, n8n, and Make.com.</li>\n<li>Use middleware platforms and direct API connections to create data flows that are stable, observable, and well-documented.</li>\n<li>Advise on build-vs-buy decisions with a pragmatic, cost-aware lens; evaluate new tools for integration feasibility before adoption.<br></li>\n</ul>\n<p><span style=\"font-family: helvetica\"> </span></p>\n<p><span style=\"font-family: helvetica\"><span style=\"color: rgb(186, 0, 129); font-size: 14pt; font-weight: bold\">Essential Skills/Experience</span></span></p>\n<ul>\n<li>Salesforce Advanced Administrator certification — or equivalent hands-on experience you can speak to in depth.</li>\n<li>Proven experience in a SaaS or high-growth B2B environment, with a strong grasp of the full GTM motion (lead generation through close and renewal).</li>\n<li>Hands-on CPQ administration experience — you have configured it from scratch, not just navigated it as a user.<br></li>\n<li>Demonstrated experience building contract objects, subscription objects, and ensuring reliable data flow into NetSuite.</li>\n<li>Strong command of Flow Builder for complex, multi-step Salesforce automations.</li>\n<li>Experience with bulk data operations: Data Loader, data cleansing, deduplication, and advanced Excel skills.</li>\n<li>Advanced reporting and dashboard skills across pipeline creation, pipeline conversion, lead generation, and revenue metrics.</li>\n<li>Experience integrating Salesforce with third-party tools via APIs or middleware platforms.</li>\n<li>Practical, hands-on experience building or deploying AI agents in a real business context — not just experimentation.<br><br></li>\n</ul>\n<p><span style=\"font-family: helvetica\"><span style=\"color: rgb(186, 0, 129); font-size: 14pt; font-weight: bold\">Could this role be for you?</span></span></p>\n<ul>\n<li>You have operated in a SaaS or high-growth B2B environment and understand the full GTM motion from first touch to renewal.</li>\n<li>You care deeply about data quality — you understand that a clean data layer is the foundation everything else is built on.</li>\n<li>You can take a VP-level business problem and develop a working solution without significant hand-holding.</li>\n<li>You think in systems — you immediately consider how a change in one place ripples through the rest of the stack.</li>\n<li>You are already using AI tooling to build things, not just following the conversation from the sidelines.</li>\n<li>You have hands-on experience with tools like n8n, Make, ChurnZero, or Agentforce and have built advanced automated workflows with them.</li>\n<li>You are a continuous learner who keeps up with best-in-class GTM tools and proactively brings ideas on how to improve systems and processes.</li>\n<li>Experience with Tableau or similar BI/data visualization tools — you can build dashboards that go beyond Salesforce native reporting when the business needs it.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: helvetica\"><span style=\"color: rgb(186, 0, 129); font-size: 14pt\"><span style=\"font-weight: bold\">Why come aboard? </span></span><span style=\"font-size: 12pt\"><em><br></em><span style=\"color: rgb(51, 51, 51)\">⚕️ <em>H</em></span><em><span style=\"color: rgb(51, 51, 51)\">ealthcare plans</span></em></span></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(51, 51, 51)\">🚑 <em>P</em></span><em><span style=\"color: rgb(51, 51, 51)\">rivate Medical Insurance</span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><em><span style=\"color: rgb(51, 51, 51)\">✈️ </span></em><em><span style=\"color: rgb(51, 51, 51)\">27 days holiday, rising with length of service</span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(51, 51, 51)\">🌴 <em>B</em></span><em><span style=\"color: rgb(51, 51, 51)\">uy/sell holiday</span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"color: rgb(51, 51, 51)\">😌 <em>Promoting </em></span><em><span style=\"color: rgb(51, 51, 51)\">work/life balance</span></em></span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><em><span style=\"color: rgb(51, 51, 51)\">For more information on our full range of UK benefits, please visit our website</span> <a href=\"https://comply365.com/wp-content/uploads/Comply365_Benefits_UK.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Comply365_Benefits_UK.pdf</a></em></span></p>",
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