IT Support Technician

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          "text": "<p><strong>Shift: Monday - Friday, 8:00AM - 5:00PM</strong></p><p><strong>Location: Pen Argyl, PA</strong></p><p>We are seeking creative, dynamic candidates for the&#xa0;<strong><strong>IT Technician</strong></strong>&#xa0;position at our manufacturing site in Pen Argyl, PA.</p><p><strong><u>RESPONSIBILITIES:</u></strong></p><ul><li>Provide support to all users in the use and application of our computer equipment.</li><li>Identify, monitor and document troubleshooting activities in the Help Desk system, including all decisions and actions adopted until the final resolution</li><li>Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool</li><li>Install, configure, and optimize workstations and laptops</li><li>Install and configure peripheral equipment: printers, network cards, sound cards, hard drives, etc</li><li>Assist in the drafting of procedures for installation, migration and configurations of new workstations and laptops</li><li>Test ‘’patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user</li><li>Assist in evaluating and updating all office tools as well as most IT tools used</li><li>Assist in the implementation of new technologies and projects</li><li>Assist in maintaining the documentation concerning the technical infrastructure in place to date</li><li>Provide support outside normal hours if necessary</li></ul><p><strong><u>KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:</u></strong></p><ul><li>Excellent customer service and interpersonal skills</li><li>Great ability to listen and analyze research information</li><li>Great problem-solving skills</li><li>Rigorous, methodical, and detail oriented</li><li>Action and results oriented</li><li>Excellent communications skills, written and oral</li><li>Good documenting skills</li></ul>",
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          "text": "<p><strong><u>QUALIFICATIONS and EXPERIENCE:</u></strong></p><ul><li>Associate degree in computer science or other related field</li><li>Five (5) years relevant experience in a Microsoft environment</li><li>Excellent knowledge of iPhone environments</li><li>Excellent knowledge of Microsoft Active Sync environment</li><li>Must have or be able to obtain a passport</li><li>Must maintain a current driver’s license and a good driving record</li></ul><p><strong><u>ADDITIONAL PREFERRED QUALIFICATIONS:</u></strong></p><ul><li>MCP certification (Microsoft Certified Professional)</li><li>Good understanding of Sysprep and Ghost</li><li>Experience in using a Help Desk solution</li><li>Experience with Microsoft Lync 2010</li><li>Experience with Windows 7</li></ul>",
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          "text": "<p>At Techo-Bloc, we don’t just manufacture landscaping products — we help create beautiful outdoor spaces people are proud of.&#xa0;Known for our innovation, premium quality, and standout designs, we’ve built a reputation as a leader in the industry. As we continue to grow, we’re looking for motivated people who want more than “just a job” — they want to be part of a team where hard work is noticed, new ideas are welcomed, and careers can truly take shape.</p>",
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