Assistant Front Office Manager

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    "html_title": "StepStone Hospitality Inc. - Assistant Front Office Manager",
    "description_html": "<p>&nbsp;</p><p><em>The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!</em></p><p><br></p><p>&nbsp;&nbsp;</p><p><strong>Administration</strong></p><p>&nbsp;&nbsp;</p><p>• Maintain high standards of quality guest service.</p><p>• Achieve budgeted revenues and expenses; maximize profitability across guest services.</p><p>• Develop short- and long-term financial and operational plans aligned with overall hotel objectives.</p><p>• Oversee all operational aspects in the GM's absence, including Engineering, Housekeeping, and F&amp;B.</p><p>• Lead resolution of guest issues and escalations promptly and professionally.</p><p>• Drive guest satisfaction through employee development and exceptional service delivery.</p><p>• Manage the reservations function to maximize room occupancy and average daily rate through strategic upselling.</p><p>• Maintain accurate procedures for credit control, financial transactions, security of assets, and guest safety.</p><p>• Respond to and resolve guest requests, complaints, and questions in a courteous and timely manner.</p><p>Proficiently use various office and accounting software systems.&nbsp;</p><p><br></p><p>&nbsp;&nbsp;</p><p><strong>Support</strong></p><p>• Strong command of the English language to communicate effectively with guests, team members, and vendors.</p><p>• Ability to assist in designing and preparing statistical reports and presentations.</p><p>• Accurately compile and report operational information.</p><p>• Provide support across various office functions as needed.</p><p>• Consistently uphold all StepStone and hotel policies and procedures.</p><p>Attend all required meetings.&nbsp;</p><p><br></p><p>&nbsp;&nbsp;</p><p><strong>Personal Effectiveness</strong></p><p>• Completes projects and assignments thoroughly, professionally, and with care.</p><p>• Adapts effectively to high-pressure situations and embraces change.</p><p>• Takes ownership of personal growth and professional development.</p><p>Maintains a professional appearance and demeanor at all times; models standards for the entire team.&nbsp;</p><p><br></p><p>&nbsp;&nbsp;</p><p><strong>Communication</strong></p><p>• Understands and actively promotes the StepStone mission and core values.</p><p>• Expresses ideas and conveys information clearly, effectively, and professionally.</p><p>• Listens actively and attentively to guests and colleagues.</p><p>• Shares company information, decisions, and concerns with appropriate parties in a timely manner.</p><p>Resolves disagreements constructively and maintains respectful relationships with peers and co-workers.&nbsp;</p><p><br></p>",
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      "datePosted": "2026-06-03T18:09:30-05:00",
      "description": "<p>Description</p><p> </p><p><em>The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!</em></p><p><br/></p><p>  </p><p><strong>Administration</strong></p><p>  </p><p>• Maintain high standards of quality guest service.</p><p>• Achieve budgeted revenues and expenses; maximize profitability across guest services.</p><p>• Develop short- and long-term financial and operational plans aligned with overall hotel objectives.</p><p>• Oversee all operational aspects in the GM's absence, including Engineering, Housekeeping, and F&B.</p><p>• Lead resolution of guest issues and escalations promptly and professionally.</p><p>• Drive guest satisfaction through employee development and exceptional service delivery.</p><p>• Manage the reservations function to maximize room occupancy and average daily rate through strategic upselling.</p><p>• Maintain accurate procedures for credit control, financial transactions, security of assets, and guest safety.</p><p>• Respond to and resolve guest requests, complaints, and questions in a courteous and timely manner.</p><p>Proficiently use various office and accounting software systems. </p><p><br/></p><p>  </p><p><strong>Support</strong></p><p>• Strong command of the English language to communicate effectively with guests, team members, and vendors.</p><p>• Ability to assist in designing and preparing statistical reports and presentations.</p><p>• Accurately compile and report operational information.</p><p>• Provide support across various office functions as needed.</p><p>• Consistently uphold all StepStone and hotel policies and procedures.</p><p>Attend all required meetings. </p><p><br/></p><p>  </p><p><strong>Personal Effectiveness</strong></p><p>• Completes projects and assignments thoroughly, professionally, and with care.</p><p>• Adapts effectively to high-pressure situations and embraces change.</p><p>• Takes ownership of personal growth and professional development.</p><p>Maintains a professional appearance and demeanor at all times; models standards for the entire team. </p><p><br/></p><p>  </p><p><strong>Communication</strong></p><p>• Understands and actively promotes the StepStone mission and core values.</p><p>• Expresses ideas and conveys information clearly, effectively, and professionally.</p><p>• Listens actively and attentively to guests and colleagues.</p><p>• Shares company information, decisions, and concerns with appropriate parties in a timely manner.</p><p>Resolves disagreements constructively and maintains respectful relationships with peers and co-workers. </p><p><br/></p><p>Requirements</p><p> <strong>Required of All Associates</strong></p><p>• Ability to lift a minimum of 20 pounds.</p><p>• Ability to push, bend, stoop, reach overhead, and   perform tasks requiring manual dexterity.</p><p>• Ability to hear, write, and type accurately.</p><p>• Ability to pull a minimum of 20 pounds.</p><p>• Additional duties may be assigned as needed.</p><p> </p><p><strong>Additional  Requirements Specific to This Role</strong></p><p>• Comprehensive   knowledge of all hotel departments and functions.</p><p>• Working   knowledge of applicable federal, state, and local health, safety, and legal   regulations.</p><p>• Strong   mathematical and computer skills.</p><p>• High   school diploma required; additional education or relevant training preferred.</p><p>• Ability   to obtain required licenses or certifications in a timely manner.</p><p>• CPR   certification required; first aid training preferred.</p><p>• Additional   language proficiency preferred.</p><p><br/></p><p>  <em>EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p>",
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          "addressRegion": "NC",
          "streetAddress": "555 South McDowell Street",
          "addressCountry": "US",
          "addressLocality": "Charlotte"
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    "requirements_html": "<p>&nbsp;<strong>Required of All Associates</strong></p><p>• Ability to lift a minimum of 20 pounds.</p><p>• Ability to push, bend, stoop, reach overhead, and &nbsp;&nbsp;perform tasks requiring manual dexterity.</p><p>• Ability to hear, write, and type accurately.</p><p>• Ability to pull a minimum of 20 pounds.</p><p>• Additional duties may be assigned as needed.</p><p>&nbsp;</p><p><strong>Additional &nbsp;Requirements Specific to This Role</strong></p><p>• Comprehensive &nbsp;&nbsp;knowledge of all hotel departments and functions.</p><p>• Working &nbsp;&nbsp;knowledge of applicable federal, state, and local health, safety, and legal &nbsp;&nbsp;regulations.</p><p>• Strong &nbsp;&nbsp;mathematical and computer skills.</p><p>• High &nbsp;&nbsp;school diploma required; additional education or relevant training preferred.</p><p>• Ability &nbsp;&nbsp;to obtain required licenses or certifications in a timely manner.</p><p>• CPR &nbsp;&nbsp;certification required; first aid training preferred.</p><p>• Additional &nbsp;&nbsp;language proficiency preferred.</p><p><br></p><p>&nbsp;&nbsp;<em>EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p>",
    "requirements_text": "Required of All Associates\n • Ability to lift a minimum of 20 pounds.\n • Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.\n • Ability to hear, write, and type accurately.\n • Ability to pull a minimum of 20 pounds.\n • Additional duties may be assigned as needed.\n Additional Requirements Specific to This Role\n • Comprehensive knowledge of all hotel departments and functions.\n • Working knowledge of applicable federal, state, and local health, safety, and legal regulations.\n • Strong mathematical and computer skills.\n • High school diploma required; additional education or relevant training preferred.\n • Ability to obtain required licenses or certifications in a timely manner.\n • CPR certification required; first aid training preferred.\n • Additional language proficiency preferred.\n EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."
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