Ticket Office Event Day Staff

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    "jobTitle": "Ticket Office Event Day Staff",
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    "description": "<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>SUMMARY:</strong> This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.</span></span></div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>DUTIES AND RESPONSIBILITIES </strong></span></span></div>\r\n\r\n<ol>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Event days with strong focus on customer interaction and service</span></span></div>\r\n\r\n\t<ul>\r\n\t\t<li>\r\n\t\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Customer Service: </strong>Assist customers with lost tickets and other customer service related issues</span></span></div>\r\n\t\t</li>\r\n\t\t<li>\r\n\t\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Sales:</strong> sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up</span></span></div>\r\n\t\t</li>\r\n\t\t<li>\r\n\t\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Will Call: </strong>Distribute will call and troubleshoot/manage customer expectations when issues arise</span></span></div>\r\n\t\t</li>\r\n\t\t<li>\r\n\t\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Mobile Ticketing Gate Support: </strong>assist guests with any mobile ticketing issues at stadium entrances</span></span></div>\r\n\t\t</li>\r\n\t</ul>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understand all aspects of Ticket Office policies</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide positive, friendly, and timely service to all guests </span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work evenings and weekends </span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Year round event opportunities</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Potential for office hours during our busy times of the year</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Special projects and assignments as business dictates</span></span></div>\r\n\t</li>\r\n</ol>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong>SUPERVISORY RESPONSIBILITIES</strong> </span></span></span></div>\r\n\r\n<ul>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"background-color:#ffffff;\">This position has no supervisory responsibility</span></span></span></div>\r\n\t</li>\r\n</ul>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>SKILLS AND QUALIFICATIONS</strong> </span></span></div>\r\n\r\n<ul>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong Customer Service skills</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Keen attention to detail </span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work under pressure and in a fast paced setting</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Able to take and relay instructions</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience handling and balancing cash </span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to multi-task</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Reliable transportation to and from Gillette Stadium</span></span></div>\r\n\t</li>\r\n</ul>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>PHYSICAL DEMANDS </strong></span></span></div>\r\n\r\n<ul>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"background-color:#ffffff;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"background-color:#ffffff;\">Ability to work for long periods of time</span></span></span></div>\r\n\t</li>\r\n</ul>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>WORK ENVIRONMENT </strong></span></span></div>\r\n\r\n<ul>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal. </span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"background-color:#ffffff;\">Ability to work in inclement weather</span></span></span></div>\r\n\t</li>\r\n</ul>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong> </span></span></div>\r\n\r\n<ul>\r\n\t<li>\r\n\t<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">None required</span></span></div>\r\n\t</li>\r\n</ul>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\">&nbsp;</div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>OTHER DUTIES</strong></span></span></div>\r\n\r\n<div style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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Duties, responsibilities and activities may change at any time with or without notice.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.\\r\\nQualifications\",\"responsibilities\":\"SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. 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