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HomeCompanies4ed1924c F2ed 4a3b 9ddc 799a5b5f00cb 19000101 000001Call Center Representative - Main Office

Call Center Representative - Main Office

4ed1924c F2ed 4a3b 9ddc 799a5b5f00cb 19000101 000001 · Houston, TX, US, Houston, TX · Remote · Active · $17–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4ed1924c F2ed 4a3b 9ddc 799a5b5f00cb 19000101 000001
TitleCall Center Representative - Main Office
Normalized title-
Department / team-
LocationHouston, TX, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$17–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4ed1924c F2ed 4a3b 9ddc 799a5b5f00cb 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Houston.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4ed1924c F2ed 4a3b 9ddc 799a5b5f00cb 19000101 000001
Source364a107f-b3e5-4b05-9524-f4420b802eb6
ATS providerADP Workforce Now Recruiting

Description

Location 12611 Fuqua Street Houston, TX 77034 **this is not a remote position** Full Time and Part Time Available Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Full job record

Job ID915b1aa4bb54bb5ea52f48deca9f17a04b708094
Org ID95309a17-e867-43b3-a07f-18b20c293ab2
Source ID364a107f-b3e5-4b05-9524-f4420b802eb6
Board ID364a107f-b3e5-4b05-9524-f4420b802eb6
Provideradp_workforcenow
Provider Job Key512713
TitleCall Center Representative - Main Office
Normalized Title
Statusactive
Activeyes
Location TextHouston, TX, US, Houston, TX
Department
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTX
CityHouston
Salary Raw17 To 21 (USD) Hourly
Salary Min17
Salary Max21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4ed1924c-f2ed-4a3b-9ddc-799a5b5f00cb&ccId=19000101_000001&lang=en_US&type=JS&jobId=512713&jwId=9200856444181_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4ed1924c-f2ed-4a3b-9ddc-799a5b5f00cb&ccId=19000101_000001&lang=en_US&type=JS&jobId=512713&jwId=9200856444181_1
First Seen At2026-05-31 18:27:49Z
Last Seen At2026-06-06 13:19:39Z
Last Checked At2026-06-06 13:19:39Z
Last Changed At2026-06-06 13:19:39Z
Inactive At
Source Posted At2026-06-03 21:50:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4ed1924c-f2ed-4a3b-9ddc-799a5b5f00cb|19000101_000001/date=2026-06-06/2026-06-06T13-19-39-398Z-ad97e9a54112df5481cbdeceeefe8906f2624e03aad4962a4f20e11e4d18a193.json
Event Fields
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}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></strong><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Location</strong></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">12611 Fuqua Street<br>Houston, TX 77034</span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>**this is not a remote position**</strong></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Full Time and Part Time Available</strong></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Primary Job Function</span></strong></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service.&nbsp;</span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Essential Duties and Responsibilities&nbsp;</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner.&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Maintain confidentiality concerning member accounts and credit union business.&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc.&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Research member accounts as needed and follow-up with members in a timely manner.&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking.&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Maintain daily log of incoming phone calls.&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Participates in the Performance Reward Program.</span>&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Other Duties and Responsibilities</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 107%;\">Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 107%;\">Play an active part in helping credit union teams function smoothly and efficiently.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 107%;\">Stay alert to potential problems and propose changes to policies and programs.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 107%;\">Back-up other coworkers as needed.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 107%;\">Perform other duties as assigned or needed.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 107%;\">As an employee of a &ldquo;Essential Business&rdquo; (as defined by Texas&rsquo;s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: tahoma, sans-serif;\">Comply with all Federal, State, and Local regulations.&nbsp;</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Required Knowledge&nbsp;</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">A high school education of GED</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">One year to three years of similar or related experience, previous call center experience preferred</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Completion of required training courses</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Proficient in MS Office and computer skills</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Required Abilities</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Attention to detail and strong organizational skills</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Analytical, problem resolution, and decision-making skills</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Strong verbal and non-verbal communication skills</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Must be self-motivated and a quick learner</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Must be able to multi task and work well in a fast-paced environment</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Excellent member service skills</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Demonstrate all Texas Bay Core Values</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"line-height: 107%;\">Demonstrate the ability to maintain confidentiality and exercise discretion</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Physical Demands</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: tahoma, sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">&nbsp;</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">Disclaimer</span></strong></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: tahoma, sans-serif;\">The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.&nbsp;</span></p></div></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Call Center Representative - Main Office",
    "clientRequisitionID": "1350",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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          "postalCode": "77034",
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        },
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    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
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}
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