Guest Relations Officer

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    "title": "Guest Relations Officer",
    "postedOn": "Posted 8 Days Ago",
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    "location": "AP Regional Office",
    "postedOn": "Posted 8 Days Ago",
    "timeType": "Full time",
    "startDate": "2026-05-29",
    "externalUrl": "https://mymvw.wd5.myworkdayjobs.com/MVW/job/AP-Regional-Office/Guest-Relations-Officer_JR90821",
    "jobPostingId": "Guest-Relations-Officer_JR90821",
    "jobDescription": "<p><b><u>Job Summary</u></b></p><p></p><p>Reporting to the Sales &amp; Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.</p><p></p><p><b><u>Core Work Activities</u></b></p><p>1. Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.</p><p></p><p>2. Maintain a professional and high standards of appearance and demeanor.</p><p></p><p>3. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.</p><p></p><p>4. Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.</p><p></p><p>5. Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.</p><p></p><p>6. Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.</p><p></p><p>7. Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.</p><p></p><p>8. Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.</p><p></p><p>9. Managing inventories and ordering and invoices of items in Gallery.</p><p></p><p>10. Completing reports required for sales and encore operations.</p><p></p><p>11. Any other tasks as deemed productive and required by the Sales &amp; Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.</p><p></p><p>12. To prepare welcome bags to hotels for Preview Packages overseas guests.</p><p></p><p>13. Handling monthly auditing with Finance team.</p><p></p><p>14. Gallery administration tasks on adhoc basis as assigned.</p><p></p><p><b><u>Candidate Profile</u></b></p><ul><li><p>Candidates with diploma and above preferred, though not an essential requirement.</p></li><li><p>Minimum 1-2 years’ experience in customer service and preferably in hospitality industry.</p></li><li><p>The role involves regular interaction with guests. <b>Proficiency</b> in spoken and written English and/or Mandarin is required to effectively communicate with guests.</p></li><li><p>Good Computer proficiency.</p></li><li><p><b>Must be available</b> to work the following working hours:</p></li></ul><p>- <b>Wednesday to Friday:</b> 3pm to 11pm</p><p>- <b>Saturday and Sunday: </b>10am to 7pm</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</span></p>",
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