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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;text-align:center;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Customer Service Representative</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;text-align:center;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Pennsylvania One Call System, Inc.&nbsp;</span></strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>is currently seeking an experienced <strong><span style='font-family:\"Arial\",sans-serif;'>Customer Service Representative&nbsp;</span></strong><strong><span style='font-family:\"Arial\",sans-serif;font-weight:normal;'>to join our team in&nbsp;</span></strong><strong>West Mifflin, Pennsylvania.</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:11.2pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>About us:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:107%;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Pennsylvania One Call System, Inc. is a non-profit service company dedicated to minimizing utility service interruptions, reducing on-the-job injuries and deaths, promoting a higher level of public safety and protecting the environment, available 24 hours per day, every day of the year. &nbsp;We are seeking motivated, dependable people to staff our inbound contact center located in West Mifflin. Responsibilities including handling inbound calls, webchat, and email, from homeowners and excavators digging in Pennsylvania, gathering information about their proposed excavation project for relay to utilities and other underground facility owners to mark the location of known buried facilities. &nbsp;The position requires extensive telephone work and data entry in a structured environment. &nbsp;&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:107%;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:107%;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Summary:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:11.2pt;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>We are looking for a motivated, dependable individual who can listen to customer requests, locate proposed excavation sites on a map, accurately capture project data, and relay information to underground facility owners. The successful candidate for this role will have genuine desire to help customers, active listening skills, strong typing and spelling skills, and the ability to read a map.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:11.2pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:11.2pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Responsibilities:</span></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Handle inbound interactions homeowners, excavators, designers and utility companies&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Communicate empathetically with our customers to understand and address their needs&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Work accurately with close attention to detail&nbsp;</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:107%;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Education &amp; Experience:</span></strong></p><ul style=\"list-style-type: disc;margin-left:28.25px;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>High school diploma, general education degree or equivalent&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Minimum of 2 years of previous experience within a customer facing environment preferred&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Exceptional phone skills and persuasive communication style&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Must be socially focused; &ldquo;How can I help you?&quot; attitude and a fast learner &nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Ability to remain calm and courteous under pressure and navigate tense situations&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Proficient with a computer and ability to navigate through multiple applications including, but not limited to: Web applications, Chrome, Microsoft Office, Microsoft Teams or Zoom</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Typing speed of 40+ WPM required&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Flexible schedule&nbsp;</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:107%;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Compensation and Benefits</span></strong></p><ul style=\"list-style-type: disc;margin-left:28.25px;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Compensation is commensurate with experience&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Medical, Dental &amp; Vision plans offered</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Attractive 401(k) Plan</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Short Term &amp; Long-Term disability (Company Sponsored)</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;color:black;'>Company paid Life Insurance&nbsp;</span></li></ul><p>&nbsp;<span style=\"font-size: 14px;\">&nbsp;<span style=\"line-height: 107%; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\"><strong>Please apply on line at:</strong></span><strong><span style=\"line-height: 107%; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">&nbsp;&nbsp;</span></strong></span><span style=\"font-size: 14px; line-height: 107%; font-family: Arial, sans-serif;\"><a href=\"http://www.pa1call.org\" target=\"_blank\"><span style=\"line-height: 107%;\"><strong>www.pa1call.org</strong></span></a></span></p><p>&nbsp;<br>&nbsp;&nbsp;</p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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