Casino Services Representative I (Part time; Varied)

{
  "content_hash": "79cc4195ca131c2ca1bd15b3229e48613983e01c5a24d38e4fdacc147a54bf95",
  "source_hash": "e25e8705edfeca925b17dcdd03a650d13e9b11ad254089a4297038b3429c6554",
  "last_changed_at": "2026-05-31T18:05:15.848Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cherokee, NC, United States",
    "city": "Cherokee",
    "region": "NC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:09:28.516Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Cherokee, NC, United States",
      "city": "Cherokee",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "6954",
    "Title": "Casino Services Representative I (Part time; Varied)",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Hourly Customer Contact",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Varied",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000003657427,
    "JobFamilyId": 300000008154514,
    "JobFunction": null,
    "JobSchedule": "Part time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "35.49751",
        "Longitude": "-83.2902",
        "LocationId": 300000003486302,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Harrah's Cherokee Casino Resort"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300003622069046,
    "WorkplaceType": "On-site",
    "BusinessUnitId": 300000003479036,
    "OrganizationId": 300000003479036,
    "GeographyNodeId": 100000007660827,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000003462034,
    "PrimaryLocation": "Cherokee, NC, United States",
    "RequisitionType": "Hourly",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_ON_SITE",
    "BeFirstToApplyFlag": true,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "Varied",
        "Prompt": "Shift Details",
        "ControlType": "TextArea",
        "SequenceNumber": 4
      }
    ],
    "ApplyWhenNotPostedFlag": null,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p class=\"DefaultText\"><i><strong>Harrah’s Cherokee Casino Resort Position Description</strong></i></p><p class=\"DefaultText\">&nbsp;</p><p>&nbsp;</p><p><strong>POSITION TITLE</strong>:<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Casino Services Representative</p><p><strong>DIVISION:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span>Marketing</p><p><strong>DEPARTMENT:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>Caesars Rewards</p><p><strong>GRADE/FLSA STATUS</strong>:<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>H9 - Non-Exempt</p><p><strong>BADGE TYPE/COLOR:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></span>Key - Blue</p><p><strong>REPORTS TO</strong>:<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>Supervisor, Casino Services; Dual Rate Supervisor, Casino Services</p><p><strong>SUPERVISES:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>NA</p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>JOB SUMMARY:</strong></span></p><p style=\"text-autospace:ideograph-numeric ideograph-other;\"><a name=\"_Hlk153618343\"><span>Ensure that the Caesars Rewards Center operates in a friendly, efficient, and productive manner as players access program benefits and participate in play-based floor promotions and programs. Open and update Caesars Rewards accounts and provide guest information and research services to all patrons while utilizing Caesars Rewards programs. Assist in the execution of casino promotions and special events in various locations</span></a>.</p><p class=\"DefaultText\" style=\"text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p><p class=\"DefaultText\" style=\"text-autospace:ideograph-numeric ideograph-other;\"><a name=\"_Hlk172722117\"><span style=\"font-size:10.0pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):</strong></span></a></p><ul style=\"padding-left:24px;\"><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Create, verify, and update guest accounts, ensuring database accuracy while conducting basic research on account activity and offers</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Greet and delight guests with outstanding service, providing information on casino programs, amenities, and the Caesars Rewards program</span></p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in left 22.5pt;\"><span style=\"font-size:10.0pt;\">Demonstrate high levels of Spotlight service skills consistently</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Assist guests with Caesars Rewards, Enrollment Kiosk, and Promotions Kiosk transactions</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Offer and promote the Caesars Rewards VISA card</span></span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Greet motorcoaches as needed per volume</span></span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Issue promotional amenities and downloadable incentives, maintaining accurate control over the issuance</span></p></li><li><p style=\"tab-stops:list .25in 22.5pt;text-autospace:ideograph-numeric ideograph-other;\"><span>Present an upbeat and positive attitude to create fun and excitement while assisting with motorcoaches, entertainment, special events, and promotions</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Proactive with incidents and issues, ensuring resolution with Team Members and guests</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Participative member of the team by volunteering and being involved in buzz sessions, projects, and committees by providing input and suggestions</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Other duties as requested to deliver excellent service</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Maintain an environment of readiness by managing supplies, cleanliness, and property collateral</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Create a unique and memorable visit by working with multiple departments and Team Members throughout the casino to execute a seamless guest interaction</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Help with the execution of slot tournaments</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span>Assist with WSOP registration, including money-handling duties when needed</span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Adhere to regulatory, departmental, and company policies/procedures in an ethical manner</span></span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Flexible to work additional hours, shifts, and days off when needed, and flexible with daily assignments</span></span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Flexible to learn and adapt to changing technology used in the execution of job duties pertaining to Caesars Rewards</span></span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Flexible to greet and sign up guests using mobile devices at varying locations on and off the property</span></span></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"color:black;\"><span>Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values</span></span></p><p class=\"DefaultText\" style=\"text-autospace:ideograph-numeric ideograph-other;text-indent:-.25in;\">&nbsp;</p></li></ul><p class=\"DefaultText\" style=\"tab-stops:.25in;\"><span style=\"font-size:10.0pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):</strong></span></p><ul><li><p style=\"text-autospace:ideograph-numeric ideograph-other;\">Achieves Expectation rating on last performance appraisal (must complete 120 days as a Level 1 with AE or above rating)</p></li><li><p class=\"DefaultText\">Demonstrate advanced proficiency in all Level 1 duties by passing the Level 2 test</p></li><li>Proficiently utilize current and future Caesars Rewards programs (e.g., CMS, Experience Center, eBank, Kiosk Operation) to research offers, give accurate explanations, and answer guest inquiries</li><li>Defuse and handle guest disputes, de-escalate when possible, and involve a supervisor when necessary</li><li><p class=\"DefaultText\">Perform troubleshooting, cleaning, and restocking tasks on Caesars Rewards Enrollment and Promotions Kiosks, as well as any future technology needed for Caesars Rewards operations</p></li><li><p>Work with crowd control</p><p style=\"text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p></li></ul><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>MINIMUM QUALIFICATIONS:</strong></span></p><ul style=\"padding-left:24px;\"><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">A high school diploma or GED is required</p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><a name=\"_Hlk176249693\">Six months of experience in guest service, computer usage, or sales is preferred</a></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><strong>Must demonstrate the following essential knowledge and skills:</strong></p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .5in;\"><a name=\"_Hlk176249734\"><span style=\"font-size:10.0pt;\">Proficiency in the use of </span><span class=\"ilad\" style=\"font-size:10.0pt;\">Windows-</span></a><span class=\"ilad\">based</span><span style=\"font-size:10.0pt;\"> office software, including Microsoft Office (Word, Excel, PowerPoint, and Outlook), typing with accuracy and efficiency</span></p></li><li><p style=\"tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span>Detail-oriented, with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment while remaining adaptable and eager to learn</span></p></li><li><p style=\"tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span>The ability to subtract, multiply, and divide numbers is essential</span></p></li><li><p style=\"tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span>Neat, professional appearance with excellent personal hygiene</span></p></li><li><p style=\"tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span>Get along with co-workers and work as a contributing member of a team</span></p></li><li><p style=\"tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span>Organization and time management skills</span></p></li><li><p style=\"tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span>Excellent oral, written, and public communication skills</span></p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-size:10.0pt;\"><strong>*</strong>Knowledge of Caesars Rewards programs and hardware</span></p><p class=\"DefaultText\" style=\"tab-stops:.25in .5in;\">&nbsp;</p></li></ul><p class=\"DefaultText\" style=\"tab-stops:.25in .5in;\"><span style=\"font-size:10.0pt;\">*Not required at time of hire; may be learned in the probationary period</span></p><p class=\"DefaultText\" style=\"tab-stops:.25in .5in;\">&nbsp;</p><p class=\"DefaultText\" style=\"tab-stops:.5in;\"><span style=\"font-size:10.0pt;\"><strong>PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:</strong></span></p><ul><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><a name=\"_Hlk172738205\">Must be physically mobile with reasonable accommodations and able to move in and around the casino floor</a></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to respond to visual and aural cues</p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to operate in mentally and physically stressful situations</p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds</p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\"><a name=\"_Hlk172738137\">Must be able to stand for an extended period of time, up to and including the entirety of one's shift</a></p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must have the manual dexterity and coordination to operate office equipment, including PC/Tablet computers, fax machines, photocopiers, and Kiosks</p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to read, write, speak, and understand English</p></li><li><p style=\"tab-stops:list .25in;text-autospace:ideograph-numeric ideograph-other;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in list 21.75pt;text-autospace:ideograph-numeric ideograph-other;\">Must be able to work a flexible schedule, including weekends, evenings, and holidays</p></li></ul><p class=\"DefaultText\"><span style=\"font-size:8.0pt;\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.&nbsp; Harrah’s Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9.25.25</span></p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-13T18:33:35+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "35.47782",
        "Longitude": "-83.32043",
        "CountryCode": "US",
        "GeographyId": 300000003657427,
        "GeographyNodeId": 100000007660827
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "6954",
    "Title": "Casino Services Representative I (Part time; Varied)",
    "JobType": null,
    "Distance": 1778630400000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 3,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-13",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000003657427,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": 35.49751,
        "Longitude": -83.2902,
        "LocationId": 300000003486302,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Harrah's Cherokee Casino Resort"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "On-site",
    "BusinessUnitId": 300000003479036,
    "OrganizationId": 300000003479036,
    "PostingEndDate": null,
    "LegalEmployerId": 300000003462034,
    "PrimaryLocation": "Cherokee, NC, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_ON_SITE",
    "BeFirstToApplyFlag": true,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://epgr.fa.us6.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%226954%22,siteNumber=CX_1002",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 17111
  },
  "detail_errors": []
}