Enterprise Monitoring Tools Technician (Hybrid)

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    "country": "United States",
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    "datePosted": "2024-06-06T08:28:20.336Z",
    "description": "<h2>Overview</h2>\n<ul>\n <li>Tier One Technologies has an immediate need for an Enterprise Systems Monitoring Technician to work with our direct US Government client.</li>\n <li>This on-site Contract-to-Hire position will be located in Eagan, MN and requires a rotational schedule: \n  <ul>\n   <li>7:00 AM – 3:00 PM CST </li>\n   <li>3:00 PM – 11:00 PM CST</li>\n   <li>11 PM – 7:00 AM CST</li>\n  </ul></li>\n <li>Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.</li>\n <li>SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.</li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li>Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.</li>\n <li>Determine cause of alarm, identify network related outages and take appropriate actions including logging alert, create service ticket and notify stakeholders.</li>\n <li>Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).</li>\n <li>Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.</li>\n <li>Assist in triage and incident management with collection and analysis of performance metrics.</li>\n <li>Assist the development team in deployment activities by executing change requests or tasks maintaining SOX compliance.</li>\n <li>Compose and send notifications to management for incidents.</li>\n <li>Monitor and execute incidents and change requests.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><u>Basic Qualifications:</u></p>\n<ul>\n <li>High School diploma or equivalent and 5 additional years of experience or Bachelor’s degree and 1+ year of IT experience.</li>\n <li>Prior experience with Help Desk’s Monitoring and Incident management.</li>\n <li>Strong knowledge and understanding of networking.</li>\n <li>Basic understanding of Windows and Linux operating systems.</li>\n <li>Ability to identify and relay information and symptoms detected by monitoring tools.</li>\n <li>Must be well organized and able to lead incident calls bridges. </li>\n <li>General networking knowledge is a plus.</li>\n <li>Ability to read and follow detailed instructions or procedures.</li>\n <li>Ability to type and communicate in an effective manner.</li>\n <li>Must be able to obtain a Position of Public Trust Clearance.</li>\n <li>Must be a US Citizen or have US Permanent Residence status (Green Card).</li>\n <li>Must have resided in the US for the last 5 years and not have traveled outside the US for a combined total of 6 months or more in the last 5 years.</li>\n</ul>\n<p> </p>\n<p><u>Preferred Qualifications:</u></p>\n<ul>\n <li>Bachelor’s degree in Computer Science or associated discipline.</li>\n <li>Familiarity working with enterprise monitoring products.</li>\n <li>Working knowledge of IT Service Desk model.</li>\n <li>Experience working in a large-scale IT environment.</li>\n <li>Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.</li>\n</ul>",
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