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Technical Support Specialist
Ecsr Fa Us2 Oraclecloud Com CX 1 · Nashville, TN, United States · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Ecsr Fa Us2 Oraclecloud Com CX 1 |
| Title | Technical Support Specialist |
| Normalized title | - |
| Department / team | Information Technology |
| Location | Nashville, TN, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-04-27 / 2026-05-31 |
| Changed / last seen | 2026-06-02 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ecsr Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Nashville. | Open |
| Department jobs | Active postings in Information Technology. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ecsr Fa Us2 Oraclecloud Com CX 1 |
| Source | 3664dde8-6061-4d3c-9a7b-1d7a789d2753 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Position Summary:
The Technical Support Specialist provides remote and in-person support to the Vanderbilt University community. In addition to handling complex technical issues, this specialist actively contributes to team projects, participates in training sessions, and collaborates with other IT teams to enhance service delivery. They possess a solid understanding of university systems and are adept at resolving a wide range of user concerns efficiently.
About the Work Unit:
Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.
Key Functions and Expected Performance:
User Support and Troubleshooting:
Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems.
Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems effectively.
Collaboration and Team Contribution:
Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework.
Collaborate with other IT teams to resolve a wide range of customer issues.
Training and Development:
Assist in the development of training materials and documentation to facilitate knowledge transfer.
Documentation and Quality Assurance:
Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity.
Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis.
System Improvement and Maintenance:
Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures.
Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users.
Working Conditions and Operational Requirements:
Hybrid Work Arrangement:
This position is eligible for a hybrid work schedule, combining on ‑ campus and remote work. This position requires onsite attendance at least 2 days per week and for activities that require in ‑ person presence, such as team collaboration, service delivery, or campus events. Specific onsite expectations are determined in coordination with the supervisor and must align with departmental needs and institutional policy. Remote work privileges may be revoked at any time.
On-call Responsibilities:
The position includes rotating on-call duties for after-hours incident response and requests.
Supervisory Relationships :
This position does not include direct supervisory responsibility but may provide informal guidance or mentorship to colleagues as needed. The role reports administratively and functionally to the Lead Technical Support Specialist.
Education and Certifications:
High school diploma or GED is necessary
Associate’s degree or higher is preferred
CompTIA A+ or similar entry-level industry certifications preferred
Experience and Skills :
2-4 years of relevant experience is necessary
Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary . Experience with remote support tools and ticketing systems is necessary . Strong analytical and problem-solving skills, with a keen attention to detail are necessary . Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary . A proactive attitude towards continuous learning and professional development within the IT field is necessary . Demonstrated commitment to VUIT’s Guiding Principles is necessary
Information Technology’s Guiding Principles:
Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand.
Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.
Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos.
Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.
Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly.
Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university.
Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.
Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.
Company
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville , Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.
Full job record
| Job ID | 90f63823d041e232f260c12f3058b72ee15b2baa |
| Org ID | 0d2e39cf-1616-4992-a88e-a87018fc8c2a |
| Source ID | 3664dde8-6061-4d3c-9a7b-1d7a789d2753 |
| Board ID | 3664dde8-6061-4d3c-9a7b-1d7a789d2753 |
| Provider | oracle_hcm |
| Provider Job Key | 10008090 |
| Title | Technical Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Nashville, TN, United States |
| Department | Information Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TN |
| City | Nashville |
| Salary Raw | Description Position Summary: The Technical Support Specialist provides remote and in-person support to the Vanderbilt University community. In addition to handling complex technical issues, this specialist actively contributes to team projects, participates in training sessions, and collaborates with other IT teams to enhance service delivery. They possess a solid understanding of university systems and are adept at resolving a wide range of user concerns efficiently. About the Work Unit: Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration. Key Functions and Expected Performance: User Support and Troubleshooting: Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems. Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems effectively. Collaboration and Team Contribution: Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework. Collaborate with other IT teams to resolve a wide range of customer issues. Training and Development: Assist in the development of training materials and documentation to facilitate knowledge transfer. Documentation and Quality Assurance: Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity. Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis. System Improvement and Maintenance: Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures. Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users. Working Conditions and Operational Requirements: Hybrid Work Arrangement: This position is eligible for a hybrid work schedule, combining on ‑ campus and remote work. This position requires onsite attendance at least 2 days per week and for activities that require in ‑ person presence, such as team collaboration, service delivery, or campus events. Specific onsite expectations are determined in coordination with the supervisor and must align with departmental needs and institutional policy. Remote work privileges may be revoked at any time. On-call Responsibilities: The position includes rotating on-call duties for after-hours incident response and requests. Supervisory Relationships : This position does not include direct supervisory responsibility but may provide informal guidance or mentorship to colleagues as needed. The role reports administratively and functionally to the Lead Technical Support Specialist. Education and Certifications: High school diploma or GED is necessary Associate’s degree or higher is preferred CompTIA A+ or similar entry-level industry certifications preferred Experience and Skills : 2-4 years of relevant experience is necessary Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary . Experience with remote support tools and ticketing systems is necessary . Strong analytical and problem-solving skills, with a keen attention to detail are necessary . Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary . A proactive attitude towards continuous learning and professional development within the IT field is necessary . Demonstrated commitment to VUIT’s Guiding Principles is necessary Information Technology’s Guiding Principles: Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand. Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions. Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos. Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process. Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly. Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university. Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization. Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation. Company At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville , Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice. We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story. Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://ecsr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10008090 |
| Apply URL | https://ecsr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10008090 |
| First Seen At | 2026-05-31 18:00:39Z |
| Last Seen At | 2026-06-06 19:54:55Z |
| Last Checked At | 2026-06-06 19:54:55Z |
| Last Changed At | 2026-06-02 11:04:55Z |
| Inactive At | — |
| Source Posted At | 2026-04-27 12:49:01Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ecsr.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-54-44-729Z-726804237b8bd15fff0304358df0a07f615a7a40ae137683c9af8cf0257f28a8.json |
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"ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Position Summary:</u></strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">The Technical Support Specialist provides remote and in-person support to the Vanderbilt University community. In addition to handling complex technical issues, this specialist actively contributes to team projects, participates in training sessions, and collaborates with other IT teams to enhance service delivery. They possess a solid understanding of university systems and are adept at resolving a wide range of user concerns efficiently.</span></p><p style=\"line-height: normal;\"> </p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>About the Work Unit:</u></strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.</span></p><p style=\"line-height: normal;\"> </p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Key Functions and Expected Performance:</u></strong></span></p><p style=\"margin-left: 0in; text-indent: 0in;\">User Support and Troubleshooting:</p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university</span><span style=\"font-size: 12pt; letter-spacing: -0.55pt;\"> </span><span style=\"font-size: 12pt;\">systems.</span></p></li><li><p style=\"line-height: normal; margin-right: 13.1pt;\"><span style=\"font-size: 12pt;\">Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems</span><span style=\"font-size: 12pt; letter-spacing: -0.05pt;\"> </span><span style=\"font-size: 12pt;\">effectively.</span></p></li></ul><p style=\"margin-left: 0in; text-indent: 0in;\">Collaboration and Team Contribution:</p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework.</span></p></li><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Collaborate with other IT teams to resolve a wide range of customer issues. </span></p></li></ul><p style=\"margin-left: 0in; text-indent: 0in;\">Training and Development:</p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Assist in the development of training materials and documentation to facilitate knowledge transfer.</span></p></li></ul><p style=\"margin-left: 0in; text-indent: 0in;\">Documentation and Quality Assurance:</p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity.</span></p></li><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis.</span></p></li></ul><p style=\"margin-left: 0in; text-indent: 0in;\">System Improvement and Maintenance:</p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures.</span></p></li><li><p style=\"line-height: normal; margin-right: 19.5pt;\"><span style=\"font-size: 12pt;\">Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users.</span></p></li></ul><p style=\"line-height: normal;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\"><strong><u>Working Conditions and Operational Requirements:</u></strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong>Hybrid Work Arrangement:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">This position is eligible for a hybrid work schedule, combining on</span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"font-size: 12pt;\">campus and remote work. This position requires onsite attendance at least <strong>2</strong> days per week and for activities that require in</span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"font-size: 12pt;\">person presence, such as team collaboration, service delivery, or campus events. Specific onsite expectations are determined in coordination with the supervisor and must align with departmental needs and institutional policy. Remote work privileges may be revoked at any time.</span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong>On-call Responsibilities:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">The position includes rotating on-call duties for after-hours incident response and requests.</span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Supervisory Relationships</u>:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">This position does not include direct supervisory responsibility but may provide informal guidance or mentorship to colleagues as needed. The role reports administratively and functionally to the Lead Technical Support Specialist.</span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong> </strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Education and Certifications:</u></strong></span></p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">High school diploma or GED is <u>necessary</u></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Associate’s degree or higher is <u>preferred</u></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">CompTIA A+ or similar entry-level industry certifications <u>preferred</u></span></p></li></ul><p style=\"line-height: normal;\"><span style=\"font-size: 12pt; text-decoration: none;\"><strong><u> </u></strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Experience and Skills</u>:</strong></span></p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">2-4 years of relevant experience is <u>necessary</u></span></p></li><li><span style=\"font-size: 12pt; line-height: 107%;\">Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is <u>necessary</u>. </span></li><li><span style=\"font-size: 12pt; line-height: 107%;\">Experience with remote support tools and ticketing systems is <u>necessary</u>.</span></li><li><span style=\"font-size: 12pt; line-height: 107%;\">Strong analytical and problem-solving skills, with a keen attention to detail are <u>necessary</u>.</span></li><li><span style=\"font-size: 12pt; line-height: 107%;\">Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are <u>necessary</u>.</span></li><li><span style=\"font-size: 12pt; line-height: 107%;\">A proactive attitude towards continuous learning and professional development within the IT field is <u>necessary</u>.</span></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Demonstrated commitment to VUIT’s Guiding Principles is <u>necessary</u></span></p></li></ul><p style=\"line-height: normal;\"> </p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Information Technology’s Guiding Principles:</u></strong></span></p><ul style=\"list-style-type: square;\"><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand. </span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.</span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos. </span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.</span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly.</span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university. </span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.</span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.</span></p></li></ul>",
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