Senior Program Officer supporting the University of Auckland, New Zealand

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    "description": "<p><span style=\"font-size: 12pt\">Grok is looking for a talented professional based in Ho Chi Minh City, Vietnam, to support the University of Auckland’s activities across Vietnam and Southeast Asia.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt; font-weight: bold\">About Grok Global Services</span></span></p>\n<p><span style=\"font-size: 12pt\">Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world. A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About the University of Auckland</span> </span></span></p>\n<p><span style=\"font-size: 12pt\">Waipapa Taumata Rau, University of Auckland, is Aotearoa New Zealand’s largest and leading university. It is ranked 65th in the world by QS and in the top 2% globally for Sustainability. Based in cosmopolitan Auckland, 49,000 students are enrolled in programmes across its six faculties and 60-plus research centres, including two large-scale research institutes – the Liggins Institute and Auckland Bioengineering Institute. Each year, there are more than 10,000 international students from over 110 countries studying offshore and on campus.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt; font-weight: bold\">Overview</span></span></p>\n<p><span style=\"font-size: 12pt\">The ideal candidate has experience working in the international education industry, with a background in student outreach and engagement and relationship management. They will be a proactive, data-driven, and results-oriented professional with excellent communication skills, emotional maturity and the ability to build trusted partnerships.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">The role will primarily focus on market engagement and development activities across Vietnam and the wider Southeast Asia region, including visiting and training agent and pathway partners, cultivating relationships with high school counsellors and university partners, and supporting students. Other responsibilities include providing data-led market insights, identifying growth opportunities and making data-driven recommendations to optimise the University’s engagement in the region. The position involves frequent, sophisticated interaction with administration and faculty from the university, as well as local stakeholders (e.g. Agents, partners and Education New Zealand), and significant travel time is required (40%).</span></p>\n<p><span style=\"font-size: 12pt\">  </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\"> <span style=\"font-weight: bold\">Detailed responsibilities</span> </span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Develop detailed knowledge of the University of Auckland, its programs, admission requirements and application procedures/processes. </span></li>\n<li><span style=\"font-size: 12pt\">Support and contribute to the University’s objectives through market development and in-market engagement activities. </span></li>\n<li><span style=\"font-size: 12pt\">Understanding of the University’s TNE, Diversification and Sustainability strategies. </span></li>\n<li><span style=\"font-size: 12pt\">Maintain detailed knowledge about the education system in New Zealand. </span></li>\n<li><span style=\"font-size: 12pt\">Engage professionally and in a manner that is in keeping with the values, policies and guidelines of New Zealand’s leading education brand.</span></li>\n<li><span style=\"font-size: 12pt\">Promote the University and its programs to prospective students. </span></li>\n<li><span style=\"font-size: 12pt\">Plan and organize stakeholder outreach and engagement activities for prospective students, their parents and counsellors. </span></li>\n<li><span style=\"font-size: 12pt\">Conduct presentations at high schools, colleges, fairs, conferences and other events. </span></li>\n<li><span style=\"font-size: 12pt\">Liaise with applicants throughout the admission process to ensure they are supported and well-informed.</span></li>\n<li><span style=\"font-size: 12pt\">Assist with University of Auckland’s brand presence and messaging in the region (marketing communications, websites and social media) to a high standard. </span></li>\n<li><span style=\"font-size: 12pt\">Support promotion campaigns including targeted promotion of scholarships.</span></li>\n<li><span style=\"font-size: 12pt\">Interact with and support faculty and other senior leadership at the University of Auckland, including visits by delegations. </span></li>\n<li><span style=\"font-size: 12pt\">Prepare regular activity reports, highlighting data-informed opportunities, challenges, and solutions. </span></li>\n<li><span style=\"font-size: 12pt\">Keep abreast with market developments and provide regular data-informed market intelligence and insights (including competitors) to inform the University's engagement in the market.</span></li>\n<li><span style=\"font-size: 12pt\">Evaluate University of Auckland programs, attributes and activities, with recommendations for improvement that are realistic, underpinned by data, well informed by market norms, and that address the University of Auckland’s priorities. </span></li>\n<li><span style=\"font-size: 12pt\">Support TNE, Study Abroad and Student Exchange initiatives.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with and support Pathway partners.</span></li>\n<li><span style=\"font-size: 12pt\">Willingness to work towards agreed activity plans and performance expectations aligned with the role objectives.</span></li>\n<li><span style=\"font-size: 12pt\">Service an extensive network of education agents to a high level of complexity and performance by: </span></li>\n<li><span style=\"font-size: 12pt\">providing training to new agents </span></li>\n<li><span style=\"font-size: 12pt\">liaising with existing agents on a regular basis to maximise performance</span></li>\n<li><span style=\"font-size: 12pt\">attending agent fairs/events (online and in-person)</span></li>\n<li><span style=\"font-size: 12pt\">maximizing conversion </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-weight: bold; text-decoration: underline\">Person Specification </span></span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The most suitable background</span> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong data literacy and proficiency with digital tools (including CRM platforms), with the ability to translate data into actionable insights and inform decision-making.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree with strong academic performance.</span></li>\n<li><span style=\"font-size: 12pt\">5+ years of experience in increasingly responsible roles related to the international education industry, including student engagement and marketing.</span></li>\n<li><span style=\"font-size: 12pt\">Experience representing a known higher education institution is a plus. </span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of New Zealand and its Higher Education system is an advantage.</span></li>\n<li><span style=\"font-size: 12pt\">Proven business development and relationship management experience in international education.</span></li>\n<li><span style=\"font-size: 12pt\">Strong English fluency. Proficient in business writing. Able to discuss strategy and analysis with English speakers. </span></li>\n<li><span style=\"font-size: 12pt\">Study or other experience living abroad is preferred with a strong preference for New Zealand. </span></li>\n<li><span style=\"font-size: 12pt\">Voluntary or other life experience that demonstrates creativity, hard work, persistence or drive to succeed. </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Most important traits to succeed</span> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Customer sensitivity and strategic partnership mindset.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication skills and ability to influence others.</span></li>\n<li><span style=\"font-size: 12pt\">Strong analytical and strategic skills – able to analyse data, evaluate issues and make tactical recommendations. </span></li>\n<li><span style=\"font-size: 12pt\">Good judgment, internal moral compass.</span></li>\n<li><span style=\"font-size: 12pt\">Attention to detail and ability to multitask a balanced agenda and comprehensive portfolio.</span></li>\n<li><span style=\"font-size: 12pt\">Emotional maturity and confidence.</span></li>\n<li><span style=\"font-size: 12pt\">Proactive, resourceful and collaborative.</span></li>\n<li><span style=\"font-size: 12pt\">Self-motivated and results driven.</span></li>\n<li><span style=\"font-size: 12pt\">Ability and willingness to work a flexible, adjustable schedule, including occasional evenings and weekends to accommodate cross-time zone collaboration and support in-market partner needs.</span></li>\n<li><span style=\"font-size: 12pt\">Requires strong self-management skills to successfully balance professional deliverables with personal time within a flexible work environment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We thank you for your interest in Grok Global Services. To learn more about Grok, please visit us at our website: <a href=\"https://grokglobal.com/\" target=\"_blank\" rel=\"noopener noreferrer\">https://grokglobal.com/</a> and by following us on LinkedIn <a href=\"https://www.linkedin.com/company/grokglobal/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.linkedin.com/company/grokglobal/</a></span></p>",
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