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Assistant Guest Experience Manager

34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 · Yountville, CA, US, Yountville, CA · Active · $62,400–$72,800 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001
TitleAssistant Guest Experience Manager
Normalized title-
Department / team-
LocationYountville, CA, United States
Work model-
Employment type-
Salary$62,400–$72,800 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-05 / 2026-05-31
Changed / last seen2026-06-20 / 2026-06-20

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Yountville.Open
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Linked records

Company34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001
Sourcecefcf287-a031-4675-b7f1-697cb5bd79ca
ATS providerADP Workforce Now Recruiting

Description

ASSISTANT MANAGER, GUEST EXPERIENCE MANAGER Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! The Assistant Guest Experience Manager plays a pivotal role in ensuring efficient operations and exceptional guest experiences at the front desk. Assisting the Guest Experience Manager, this role involves supervising front desk staff, managing guest services, and maintaining service standards. ESSENTIAL JOB RESPONSIBILITIES Ensure smooth check-in and check-out processes for guests, resolving any issues or concerns promptly Supervise front desk staff, including scheduling, training, and performance management Monitor and maintain guest service standards to ensure exceptional guest experiences. Handle guest inquiries, complaints, and requests, escalating issues as needed to ensure resolution Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently Assist in managing room inventory and rate strategy to maximize revenue and occupancy Conduct regular audits of front office procedures and systems to ensure accuracy and compliance Assist in implementing and enforcing hotel policies and procedures related to front office operations Provide support to the Guest Experience Manager in administrative tasks, such as report generation and budget management REQUIRED QUALIFICATIONS Bachelor's degree in Hospitality Management or related field preferred Minimum of 2 years of experience in front office operations, with supervisory experience preferred Strong leadership and interpersonal skills Excellent communication and customer service skills Proficiency in hotel management software and Microsoft Office Suite Ability to multitask and prioritize tasks effectively in a fast-paced environment Flexibility to work varying schedules, including nights, weekends, and holidays Knowledge of hotel policies, procedures, and safety regulations Attention to detail and problem-solving abilities PHYSICAL REQUIREMENTS Ability to stand and walk for extended periods of time, including during long shifts Ability to sit for extended periods of time while working at a computer Frequent use of hands and fingers for typing, data entry, and handling office equipment Ability to lift and/or move up to 20 pounds occasionally (files, office supplies) The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) https://www.theestateyountville.com/

Full job record

Job ID90c6e0bd3e0921494b5e3ea8632cf51d17591474
Org ID1bcc86a4-269c-45aa-ba54-a37c7483c71d
Source IDcefcf287-a031-4675-b7f1-697cb5bd79ca
Board IDcefcf287-a031-4675-b7f1-697cb5bd79ca
Provideradp_workforcenow
Provider Job Key561673
TitleAssistant Guest Experience Manager
Normalized Title—
Statusactive
Activeyes
Location TextYountville, CA, US, Yountville, CA
Department—
Team—
Employment Type—
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CountryUnited States
RegionCA
CityYountville
Salary Raw62400.00 To 72800.00 (USD) Annually
Salary Min62,400
Salary Max72,800
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34329f9b-2c86-4c6a-b1b8-d630ad75196f&ccId=19000101_000001&lang=en_US&type=JS&jobId=561673&jwId=9201388236622_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34329f9b-2c86-4c6a-b1b8-d630ad75196f&ccId=19000101_000001&lang=en_US&type=JS&jobId=561673&jwId=9201388236622_1
First Seen At2026-05-31 18:55:17Z
Last Seen At2026-06-20 14:06:45Z
Last Checked At2026-06-20 14:06:45Z
Last Changed At2026-06-20 14:06:45Z
Inactive At—
Source Posted At2026-02-05 17:21:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' data-pasted=\"true\"><strong><span style='font-family:\"Segoe UI\",sans-serif;color:black;background:white;'>ASSISTANT MANAGER, GUEST EXPERIENCE MANAGER</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;background:white;'>Yountville, CA<strong><u><br><br></u></strong>Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. 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Assisting the Guest Experience Manager, this role involves supervising front desk staff, managing guest services, and maintaining service standards.&nbsp;<br>&nbsp;<br> <strong>ESSENTIAL JOB RESPONSIBILITIES</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Ensure smooth check-in and check-out processes for guests, resolving any issues or concerns promptly</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Supervise front desk staff, including scheduling, training, and performance management</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Monitor and maintain guest service standards to ensure exceptional guest experiences.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Handle guest inquiries, complaints, and requests, escalating issues as needed to ensure resolution</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Assist in managing room inventory and rate strategy to maximize revenue and occupancy</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Conduct regular audits of front office procedures and systems to ensure accuracy and compliance</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Assist in implementing and enforcing hotel policies and procedures related to front office operations</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Provide support to the Guest Experience Manager in administrative tasks, such as report generation and budget management</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>REQUIRED QUALIFICATIONS</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Bachelor&#39;s degree in Hospitality Management or related field preferred</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Minimum of 2 years of experience in front office operations, with supervisory experience preferred</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Strong leadership and interpersonal skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Excellent communication and customer service skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Proficiency in hotel management software and Microsoft Office Suite</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Ability to multitask and prioritize tasks effectively in a fast-paced environment</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Flexibility to work varying schedules, including nights, weekends, and holidays</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Knowledge of hotel policies, procedures, and safety regulations</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;'>Attention to detail and problem-solving abilities</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>PHYSICAL REQUIREMENTS</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Ability to stand and walk for extended periods of time, including during long shifts</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>Ability to sit for extended periods of time while working at a computer</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>Frequent use of hands and fingers for typing, data entry, and handling office equipment</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Segoe UI\",sans-serif;color:#333333;'>Ability to lift and/or move up to 20 pounds occasionally (files, office supplies)</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><em><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>https://www.theestateyountville.com/</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></p></div></div></div></div></div>\n",
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