Home › Companies › 7A796385CF8DAA6282351868D5322F62 › Customer Experience Specialist
Customer Experience Specialist
7A796385CF8DAA6282351868D5322F62 · PA Worcester - Worcester, PA 19490; 1547 N Trooper Rd, Worcester, PA, 19490, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 7A796385CF8DAA6282351868D5322F62 |
| Title | Customer Experience Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Worcester, PA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-29 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 7A796385CF8DAA6282351868D5322F62. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Worcester. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 7A796385CF8DAA6282351868D5322F62 |
| Source | cacf858c-f1fa-4909-bec2-5405e0744c77 |
| ATS provider | Paycom ATS |
Description
Description
Summary/Purpose of the Position:
The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.
Essential Duties, Functions and/or Responsibilities:
Handle incoming phone calls from our 800 numbers
Assist customers with placing orders and providing quotes over the phone
Assist in managing our shared customer support inbox by responding to customer inquiries
Perform general account management to our smaller, unassigned accounts
Provide order status to customers via phone or email
Provide assistance to our customers via web chat
Respond appropriately to customer requests for information
Indirectly responsible for product quality
Perform other duties, and tasks as assigned
Qualifications
Education and/or Work Experience Requirements:
High School Diploma or GED required
AA in business is preferred
3+ years of sales related customer service tasks and responsibilities is required
Excellent communication both verbally and in writing
Attention to detail
Microsoft Office skills and knowledge (data entry)
Prior experience utilizing an ERP system
This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Full job record
| Job ID | 90be854071dc6a8dc75715b7d425b725601fd529 |
| Org ID | 89ce5f33-f442-4ecc-96f3-5977166873bd |
| Source ID | cacf858c-f1fa-4909-bec2-5405e0744c77 |
| Board ID | cacf858c-f1fa-4909-bec2-5405e0744c77 |
| Provider | paycom |
| Provider Job Key | 62986 |
| Title | Customer Experience Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | PA Worcester - Worcester, PA 19490; 1547 N Trooper Rd, Worcester, PA, 19490, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | PA |
| City | Worcester |
| Salary Raw | Description Summary/Purpose of the Position: The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required. Essential Duties, Functions and/or Responsibilities: Handle incoming phone calls from our 800 numbers Assist customers with placing orders and providing quotes over the phone Assist in managing our shared customer support inbox by responding to customer inquiries Perform general account management to our smaller, unassigned accounts Provide order status to customers via phone or email Provide assistance to our customers via web chat Respond appropriately to customer requests for information Indirectly responsible for product quality Perform other duties, and tasks as assigned Qualifications Education and/or Work Experience Requirements: High School Diploma or GED required AA in business is preferred 3+ years of sales related customer service tasks and responsibilities is required Excellent communication both verbally and in writing Attention to detail Microsoft Office skills and knowledge (data entry) Prior experience utilizing an ERP system This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=62986&clientkey=7A796385CF8DAA6282351868D5322F62 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=62986&clientkey=7A796385CF8DAA6282351868D5322F62 |
| First Seen At | 2026-05-31 19:07:47Z |
| Last Seen At | 2026-06-06 09:57:30Z |
| Last Checked At | 2026-06-06 09:57:30Z |
| Last Changed At | 2026-05-31 19:07:47Z |
| Inactive At | — |
| Source Posted At | 2026-05-29 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=7A796385CF8DAA6282351868D5322F62/date=2026-06-06/2026-06-06T09-57-28-514Z-be1b67c840deefb157100d539297ad2e21b5a42117ed1151dc66e8f8df576671.json |
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TestEquity does not sponsor applicants for work visas. \\r\\n\\r\\nTestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\\r\\n\\r\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\\r\\n\",\"responsibilities\":\"Summary/Purpose of the Position: \\r\\nThe Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required. \\r\\n\\r\\nEssential Duties, Functions and/or Responsibilities: \\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHandle incoming phone calls from our 800 numbers \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssist customers with placing orders and providing quotes over the phone \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssist in managing our shared customer support inbox by responding to customer inquiries \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPerform general account management to our smaller, unassigned accounts \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide order status to customers via phone or email \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide assistance to our customers via web chat \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRespond appropriately to customer requests for information \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tIndirectly responsible for product quality \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPerform other duties, and tasks as assigned \\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TESTEQUITY HISCO GROUP\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=7A796385CF8DAA6282351868D5322F62\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1547 N Trooper Rd\",\"addressLocality\":\"Worcester\",\"addressRegion\":\"PA\",\"postalCode\":19490,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education and/or Work Experience Requirements: \\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHigh School Diploma or GED required \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAA in business is preferred \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t3+ years of sales related customer service tasks and responsibilities is required \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExcellent communication both verbally and in writing \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAttention to detail \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMicrosoft Office skills and knowledge (data entry) \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPrior experience utilizing an ERP system \\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nThis position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. \\r\\n\\r\\nTestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\\r\\n\\r\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\\r\\n\",\"experienceRequirements\":\"Education and/or Work Experience Requirements: \\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHigh School Diploma or GED required \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAA in business is preferred \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t3+ years of sales related customer service tasks and responsibilities is required \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExcellent communication both verbally and in writing \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAttention to detail \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMicrosoft Office skills and knowledge (data entry) \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPrior experience utilizing an ERP system \\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nThis position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. \\r\\n\\r\\nTestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\\r\\n\\r\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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"qualifications": "<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{129}\" paraid=\"1249487852\">Education and/or Work Experience Requirements: </p>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{135}\" paraid=\"710625592\">High School Diploma or GED required </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{143}\" paraid=\"368507375\">AA in business is preferred </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{151}\" paraid=\"1411729326\">3+ years of sales related customer service tasks and responsibilities is required </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{165}\" paraid=\"230208483\">Excellent communication both verbally and in writing </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{171}\" paraid=\"1308806557\">Attention to detail </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{177}\" paraid=\"280522807\">Microsoft Office skills and knowledge (data entry) </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"187\" role=\"listitem\">\r\n\t<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{183}\" paraid=\"1164050107\">Prior experience utilizing an ERP system </p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{12749070-2531-4e7f-a13f-74bde19fafa9}{183}\" paraid=\"1164050107\"> </p>\r\n\r\n<p><strong>This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. </strong></p>\r\n\r\n<p><em>TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</em></p>\r\n\r\n<p><em>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em></p>\r\n",
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"description": "Summary/Purpose of the Position: \r\nThe Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquir...",
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