Systems Analyst

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    "description": "<p><span style=\"display:block; font-size:16px\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>Join a team that cares.</em></strong>&nbsp;Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Title: </strong>Systems Analyst</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Location:</strong> FCN Orchard&nbsp;Administrative Office - IT Department</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>City: </strong>Bellingham, WA</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Position: </strong>Full-time 40 hours, Monday - Friday from 8:00am to 5:00pm, non-exempt (hourly)</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Compensation: </strong>The starting wage scale is $25.75 - $35.45 per hour. Placement within the wage range is determined by the candidate&rsquo;s relevant experience.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Bonus: </strong>Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Job Summary:&nbsp;</strong></span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Also diagnose and repair computers that come in for service, order parts and produce quotes for new equipment. May also work with IT Manager and Systems Administrator on network security. Follows department protocol to log problems, recommend resolutions, priority, and tracking.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">We are looking for a qualified, motivated individual who can:</span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Adheres to assigned work schedule (attendance and punctuality).</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintains the hardware and software systems for all company applications and users. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinates with outside vendors as appropriate. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Performs testing on desktop software solutions prior to implementation.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Citrix XenApp, Citrix Workspace. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Data Backup and recovery.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">PC / Hardware Maintenance: Support Windows, Linux, MS Office Apps, &amp; Mac OS, Android and Apple iOS</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Supports basic computer training on software fundamentals, bridging gap between users and IT staff. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Interfaces with network users to resolve problems and to maintain a high level of customer satisfaction. Follows department protocol to log problems, recommend resolutions, priority and tracking. Keeps the IT team informed.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Meets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).&nbsp; </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Other duties as assigned.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>Knowledge, Skills &amp; Abilities</u></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Knowledge of Antivirus</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Knowledge of a medical office practice.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">May require security clearance for Lunavi Data Center and PeaceHealth.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Competency in EMR and Practice Management (Epic).</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Analyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests over the phone, through email and ticketing system.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Establish good employee relations including conflict resolution. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Intermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Discern and maintain confidentiality (i.e. HIPAA, proprietary information, etc.)</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Works as part of a team; model a positive work ethic and customer friendly relations.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Prioritize and multitask detailed projects with frequent interruptions.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Solve problems issues and concerns in a professional manner.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Customer Service and Personal Skills: &nbsp;Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Benefits:&nbsp;</strong>At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Health Benefits:</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Three Medical plan options</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Two Dental plans, including orthodontia for children and adults</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employer-paid Vision coverage for employee and family</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Flexible Spending Account (FSA), Healthcare and Dependent Care</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employer-paid Life/AD&amp;D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Voluntary Accident and Hospital insurance plans with annual wellness benefits</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><em>*Eligibility for these benefits depends on your full-time or part-time status.</em></span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Time Off &amp; Wellness:</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Full-time employees generally begin earning 18&nbsp;days of PTO, increasing 33 days over time per our PTO policy.&nbsp; You can rollover unlimited PTO hours into the next year.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">PSL accrues at 1 hour per 40 hours worked</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Retirement:</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">401(k) plan with employer match, both Traditional and Roth options available</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">401(k) Profit Sharing Plan</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Free financial planning guidance to support your retirement goals</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">*Eligibility for these programs is based on your years of service and required hours.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Additional Benefits:</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Eligibility for FCN applicable bonuses</span></span></span></li>\n</ul>\n",
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We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.\\n\\nFamily Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!\\n\\nTitle: Systems Analyst\\n\\nLocation: FCN Orchard&nbsp;Administrative Office - IT Department\\n\\nCity: Bellingham, WA\\n\\nPosition: Full-time 40 hours, Monday - Friday from 8:00am to 5:00pm, non-exempt (hourly)\\n\\nCompensation: The starting wage scale is $25.75 - $35.45 per hour. Placement within the wage range is determined by the candidate&rsquo;s relevant experience.\\n\\nBonus: Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.\\n\\nJob Summary:&nbsp;\\n\\nThe Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Also diagnose and repair computers that come in for service, order parts and produce quotes for new equipment. May also work with IT Manager and Systems Administrator on network security. Follows department protocol to log problems, recommend resolutions, priority, and tracking.\\n\\nWe are looking for a qualified, motivated individual who can:\\n\\n\\n\\tAdheres to assigned work schedule (attendance and punctuality).\\n\\tMaintains the hardware and software systems for all company applications and users. \\n\\tCoordinates with outside vendors as appropriate. \\n\\tPerforms testing on desktop software solutions prior to implementation.\\n\\tCitrix XenApp, Citrix Workspace. \\n\\tData Backup and recovery.\\n\\tPC / Hardware Maintenance: Support Windows, Linux, MS Office Apps, &amp; Mac OS, Android and Apple iOS\\n\\tSupports basic computer training on software fundamentals, bridging gap between users and IT staff. \\n\\tInterfaces with network users to resolve problems and to maintain a high level of customer satisfaction. Follows department protocol to log problems, recommend resolutions, priority and tracking. Keeps the IT team informed.\\n\\tMeets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework.\\n\\tEmployee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).&nbsp; \\n\\tOther duties as assigned.\\n\\n\\nKnowledge, Skills &amp; Abilities\\n\\n\\n\\tKnowledge of Antivirus\\n\\tKnowledge of a medical office practice.\\n\\tMay require security clearance for Lunavi Data Center and PeaceHealth.\\n\\tCompetency in EMR and Practice Management (Epic).\\n\\tAnalyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests over the phone, through email and ticketing system.\\n\\tEstablish good employee relations including conflict resolution. \\n\\tIntermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.\\n\\tDiscern and maintain confidentiality (i.e. HIPAA, proprietary information, etc.)\\n\\tWorks as part of a team; model a positive work ethic and customer friendly relations.\\n\\tPrioritize and multitask detailed projects with frequent interruptions.\\n\\tSolve problems issues and concerns in a professional manner.\\n\\tComprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. \\n\\tCustomer Service and Personal Skills: &nbsp;Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users.\\n\\n\\nBenefits:&nbsp;At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.\\n\\nHealth Benefits:\\n\\n\\n\\tThree Medical plan options\\n\\tTwo Dental plans, including orthodontia for children and adults\\n\\tEmployer-paid Vision coverage for employee and family\\n\\tExpanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships\\n\\tFlexible Spending Account (FSA), Healthcare and Dependent Care\\n\\tHealth Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)\\n\\tHealth Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)\\n\\tEmployer-paid Life/AD&amp;D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire\\n\\tVoluntary Accident and Hospital insurance plans with annual wellness benefits\\n\\n\\n*Eligibility for these benefits depends on your full-time or part-time status.\\n\\nTime Off &amp; Wellness:\\n\\n\\n\\tPaid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs\\n\\tPTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment\\n\\tFull-time employees generally begin earning 18&nbsp;days of PTO, increasing 33 days over time per our PTO policy.&nbsp; You can rollover unlimited PTO hours into the next year.\\n\\tPSL accrues at 1 hour per 40 hours worked\\n\\tEIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours\\n\\n\\nRetirement:\\n\\n\\n\\t401(k) plan with employer match, both Traditional and Roth options available\\n\\t401(k) Profit Sharing Plan\\n\\tFree financial planning guidance to support your retirement goals\\n\\n\\n*Eligibility for these programs is based on your years of service and required hours.\\n\\nAdditional Benefits:\\n\\n\\n\\tEligibility for FCN applicable bonuses\\n\\nQualificationsEducation &amp; Experience:\\n\\n\\n\\tHigh School Diploma or GED required.\\n\\tAssociate or Bachelor&rsquo;s Degree in Computer Science (CS, Network Engineering, Specialty Training) preferred.\\n\\tNetwork infrastructure knowledge necessary.\\n\\tExperience working in a medical environment a plus.\\n\\n\\nPhysical Requirements:&nbsp;\\n\\nWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. &nbsp;The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.\\n\\nImmunization Requirements:\\n\\nEmployees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.\\n\\n&nbsp;\\n\\nFamily Care Network is a Drug-Free, Equal Opportunity Employer.\\n\",\"responsibilities\":\"Join a team that cares.&nbsp;Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County.\\n\\nWe offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.\\n\\nFamily Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!\\n\\nTitle: Systems Analyst\\n\\nLocation: FCN Orchard&nbsp;Administrative Office - IT Department\\n\\nCity: Bellingham, WA\\n\\nPosition: Full-time 40 hours, Monday - Friday from 8:00am to 5:00pm, non-exempt (hourly)\\n\\nCompensation: The starting wage scale is $25.75 - $35.45 per hour. Placement within the wage range is determined by the candidate&rsquo;s relevant experience.\\n\\nBonus: Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.\\n\\nJob Summary:&nbsp;\\n\\nThe Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Also diagnose and repair computers that come in for service, order parts and produce quotes for new equipment. May also work with IT Manager and Systems Administrator on network security. Follows department protocol to log problems, recommend resolutions, priority, and tracking.\\n\\nWe are looking for a qualified, motivated individual who can:\\n\\n\\n\\tAdheres to assigned work schedule (attendance and punctuality).\\n\\tMaintains the hardware and software systems for all company applications and users. \\n\\tCoordinates with outside vendors as appropriate. \\n\\tPerforms testing on desktop software solutions prior to implementation.\\n\\tCitrix XenApp, Citrix Workspace. \\n\\tData Backup and recovery.\\n\\tPC / Hardware Maintenance: Support Windows, Linux, MS Office Apps, &amp; Mac OS, Android and Apple iOS\\n\\tSupports basic computer training on software fundamentals, bridging gap between users and IT staff. \\n\\tInterfaces with network users to resolve problems and to maintain a high level of customer satisfaction. Follows department protocol to log problems, recommend resolutions, priority and tracking. Keeps the IT team informed.\\n\\tMeets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework.\\n\\tEmployee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).&nbsp; \\n\\tOther duties as assigned.\\n\\n\\nKnowledge, Skills &amp; Abilities\\n\\n\\n\\tKnowledge of Antivirus\\n\\tKnowledge of a medical office practice.\\n\\tMay require security clearance for Lunavi Data Center and PeaceHealth.\\n\\tCompetency in EMR and Practice Management (Epic).\\n\\tAnalyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests over the phone, through email and ticketing system.\\n\\tEstablish good employee relations including conflict resolution. \\n\\tIntermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.\\n\\tDiscern and maintain confidentiality (i.e. HIPAA, proprietary information, etc.)\\n\\tWorks as part of a team; model a positive work ethic and customer friendly relations.\\n\\tPrioritize and multitask detailed projects with frequent interruptions.\\n\\tSolve problems issues and concerns in a professional manner.\\n\\tComprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. \\n\\tCustomer Service and Personal Skills: &nbsp;Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users.\\n\\n\\nBenefits:&nbsp;At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.\\n\\nHealth Benefits:\\n\\n\\n\\tThree Medical plan options\\n\\tTwo Dental plans, including orthodontia for children and adults\\n\\tEmployer-paid Vision coverage for employee and family\\n\\tExpanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships\\n\\tFlexible Spending Account (FSA), Healthcare and Dependent Care\\n\\tHealth Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)\\n\\tHealth Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)\\n\\tEmployer-paid Life/AD&amp;D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire\\n\\tVoluntary Accident and Hospital insurance plans with annual wellness benefits\\n\\n\\n*Eligibility for these benefits depends on your full-time or part-time status.\\n\\nTime Off &amp; Wellness:\\n\\n\\n\\tPaid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs\\n\\tPTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment\\n\\tFull-time employees generally begin earning 18&nbsp;days of PTO, increasing 33 days over time per our PTO policy.&nbsp; You can rollover unlimited PTO hours into the next year.\\n\\tPSL accrues at 1 hour per 40 hours worked\\n\\tEIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours\\n\\n\\nRetirement:\\n\\n\\n\\t401(k) plan with employer match, both Traditional and Roth options available\\n\\t401(k) Profit Sharing Plan\\n\\tFree financial planning guidance to support your retirement goals\\n\\n\\n*Eligibility for these programs is based on your years of service and required hours.\\n\\nAdditional Benefits:\\n\\n\\n\\tEligibility for FCN applicable bonuses\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Family Care Network\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F3B0AD6C6C85F92B7D67877FBAA760C5\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"709 W Orchard Drive Suite 4\",\"addressLocality\":\"Bellingham\",\"addressRegion\":\"WA\",\"postalCode\":98225,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education &amp; Experience:\\n\\n\\n\\tHigh School Diploma or GED required.\\n\\tAssociate or Bachelor&rsquo;s Degree in Computer Science (CS, Network Engineering, Specialty Training) preferred.\\n\\tNetwork infrastructure knowledge necessary.\\n\\tExperience working in a medical environment a plus.\\n\\n\\nPhysical Requirements:&nbsp;\\n\\nWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. &nbsp;The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.\\n\\nImmunization Requirements:\\n\\nEmployees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.\\n\\n&nbsp;\\n\\nFamily Care Network is a Drug-Free, Equal Opportunity Employer.\\n\",\"experienceRequirements\":\"Education &amp; Experience:\\n\\n\\n\\tHigh School Diploma or GED required.\\n\\tAssociate or Bachelor&rsquo;s Degree in Computer Science (CS, Network Engineering, Specialty Training) preferred.\\n\\tNetwork infrastructure knowledge necessary.\\n\\tExperience working in a medical environment a plus.\\n\\n\\nPhysical Requirements:&nbsp;\\n\\nWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. &nbsp;The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.\\n\\nImmunization Requirements:\\n\\nEmployees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.\\n\\n&nbsp;\\n\\nFamily Care Network is a Drug-Free, Equal Opportunity Employer.\\n\",\"industry\":\"Information Technology\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\"}",
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    "qualifications": "<p><span style=\"display:block; font-size:16px\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Education &amp; Experience:</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High School Diploma or GED required.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Associate or Bachelor&rsquo;s Degree in Computer Science (CS, Network Engineering, Specialty Training) preferred.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Network infrastructure knowledge necessary.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience working in a medical environment a plus.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Physical Requirements:&nbsp;</strong></span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. &nbsp;The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.</span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Immunization Requirements:</strong></span></span></span></p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.</span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"color:#000000\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Family Care Network is a Drug-Free, Equal Opportunity Employer.</span></span></span></p>\n",
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