VP, Commercial Operations

The Opportunity Join the team transforming how millions of people access MSK care by building the engine that powers our commercial growth. We are seeking a highly skilled VP, Commercial Operations to join our Commercial leadership team at Hinge Health. In this role, you will architect and lead programs that support the company's Commercial strategy and drive operational transformation by simplifying and scaling processes and systems. You will serve as a strategic partner to the Chief Commercial Officer, ensuring our teams—from Sales to Client Success—are equipped with the insights, tools, and incentives to scale beyond our next major milestones. What You’ll Accomplish Strategic & Operational Architecture: You will architect and lead programs that support the company's Commercial strategy, driving operational transformation by simplifying processes and systems. You will lead strategic projects, using data-driven research to forecast market trends and advise senior leadership on direction. Commercial Engine Optimization: You will oversee and scale critical functions including Business Development Representatives (BDRs) , Deal Desk , and Learning & Development (L&D) , ensuring our pipeline generation and deal velocity are world-class. Incentive & Compensation Strategy: You will own the design and execution of variable compensation frameworks and strategies for both direct and indirect sellers, ensuring alignment between company goals and individual performance. Forecasting & Analytics: You will drive precision in our forecasting and reporting, leveraging data to proactively identify organizational blockers and influence executive leadership with concise, data-backed analysis. Tech Stack Integration: You will ensure our commercial infrastructure is robust and integrated, maximizing the value of tools such as Salesforce, ZoomInfo, Outreach, Gainsight, Matik, and Asana to create a seamless workflow between upstream and downstream systems. Team & People Management: You will recruit, cultivate, and retain a diverse, high-performing team of managers and individual contributors, fostering a culture of high standards and clear career growth. Who You Are A Strategic Operator: You can navigate the ambiguity of a high-growth environment, shifting effortlessly between high-level strategy and deep-dive operational execution. A "Learn-it-all": You constantly challenge the status quo, leveraging competitive analysis and market trends to keep Hinge Health ahead of the curve. A Cross-Functional Influencer: You build trust rapidly across Sales, Marketing, Finance, Legal, and Product, facilitating strategic discussions that align stakeholders on key initiatives. Data-Driven: You don't just report numbers; you use them to tell a story and drive decisions, ensuring every initiative is backed by rigorous analysis. Basic Qualifications 10+ years of experience in sales operations, commercial operations, or a similar field, with significant experience in a high-growth tech or healthcare environment. 3+ years of experience managing director-level reports and leading a team of managers. Operational Scale: Demonstrated ability to architect and manage a portfolio of complex, cross-functional programs, including experience managing BDR teams and the RFP process . Systems Expertise: Deep experience with commercial systems and tools, specifically Salesforce , ZoomInfo , and Outreach , with a track record of managing integrations. Educational Background: Bachelor’s in Business Administration, Finance, or a related field. Preferred Qualifications Industry Knowledge: Deep understanding of the healthcare industry, direct and indirect sales commercial channels, and SaaS business models. Change Management: Demonstrated success in partnering with cross-functional leaders to implement sales processes and drive adoption of new methodologies. Advanced Analytics: Expertise in leveraging advanced data and analytics to inform strategy and drive business decisions. About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@ hingehealth.com " emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [email protected] .

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