Home › Companies › Iaamcp Fa Ocs Oraclecloud Com CX 1001 › Cluster Head - BSQIG & Regional Nodal Officer| Pune
Cluster Head - BSQIG & Regional Nodal Officer| Pune
Iaamcp Fa Ocs Oraclecloud Com CX 1001 · Hinjewadi - Pune, Pune, Maharashtra, IN · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Iaamcp Fa Ocs Oraclecloud Com CX 1001 |
| Title | Cluster Head - BSQIG & Regional Nodal Officer| Pune |
| Normalized title | - |
| Department / team | - |
| Location | Maharashtra, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-11 / 2026-06-12 |
| Changed / last seen | 2026-06-18 / 2026-06-16 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Iaamcp Fa Ocs Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Iaamcp Fa Ocs Oraclecloud Com CX 1001 |
| Source | b487477e-22bb-46b4-b208-74b7b0440bb7 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area.
The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network.
Acting as a liaison between branches, the central Grievance Redressal team, and internal stakeholders, this position ensures prompt and effective resolution of customer issues while upholding the bank’s service standards.
Responsibilities
Execute timely surprise review visits to branches as per the approved schedule. Identify trends, analyze root causes, and recommend both short-term and long-term corrective actions. Ensure transparent, timely & unbiased reporting of findings and coordinate with stakeholders to implement rectifications Share findings with branch and zonal teams, tracking closure of observations and actions. Recommend disciplinary actions in cases of policy deviation or process lapses, as per the bank's guidelines. Serve as a subject matter expert in assessing and resolving conflicting or complex situations. Act as a helpline for branches in understanding and implementing the branch processes Training Branches on processes where exceptions are high to ensure smooth operations at branches resulting into good customer service Regional Nodal Officer
Implement and uphold the bank’s grievance redressal policy across all operational units / branches Ensure full compliance with the RBI’s Integrated Ombudsman Scheme and other applicable regulatory frameworks at branches in their respective regions. Conduct training sessions for branch staff in their respective regions on effective complaint handling practices. Representing the bank in their assigned geography to mandatorily attend the regulatory meetings. Provide day to day support on decision making on customer complaints under their respective regions. Close coordination with Branches for early resolution of customer complaints. Conduct of branch level customer service committee meetings on a monthly basis. Conduct of Quarterly standing committee meetings are respective regions as and when required. Conduct of various customer awareness meetings at their respective regions as and when required. Overall control on Grievance redressal at branches under respective regions.
Qualifications
Graduate / MBA from reputed Institute
Professional Qualifications
A minimum of 15-18 Years of relevant Experience in branch banking, customer service, business, or operations, with a strong focus on driving a customer-centric agenda In-depth knowledge of banking products, services, regulatory guidelines to customer service & the Banking Ombudsman Scheme. Strong analytical and problem-solving abilities. Exceptional conflict resolution and negotiation skills.
Full job record
| Job ID | 907fbfb96922bc90cdf000ea992bb6d3cee18e9e |
| Org ID | 2e12cc5e-06c7-4af0-bbee-fb8d7e8fb8a9 |
| Source ID | b487477e-22bb-46b4-b208-74b7b0440bb7 |
| Board ID | b487477e-22bb-46b4-b208-74b7b0440bb7 |
| Provider | oracle_hcm |
| Provider Job Key | 1127587 |
| Title | Cluster Head - BSQIG & Regional Nodal Officer| Pune |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Hinjewadi - Pune, Pune, Maharashtra, IN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area. The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network. Acting as a liaison between branches, the central Grievance Redressal team, and internal stakeholders, this position ensures prompt and effective resolution of customer issues while upholding the bank’s service standards. Responsibilities Execute timely surprise review visits to branches as per the approved schedule. Identify trends, analyze root causes, and recommend both short-term and long-term corrective actions. Ensure transparent, timely & unbiased reporting of findings and coordinate with stakeholders to implement rectifications Share findings with branch and zonal teams, tracking closure of observations and actions. Recommend disciplinary actions in cases of policy deviation or process lapses, as per the bank's guidelines. Serve as a subject matter expert in assessing and resolving conflicting or complex situations. Act as a helpline for branches in understanding and implementing the branch processes Training Branches on processes where exceptions are high to ensure smooth operations at branches resulting into good customer service Regional Nodal Officer Implement and uphold the bank’s grievance redressal policy across all operational units / branches Ensure full compliance with the RBI’s Integrated Ombudsman Scheme and other applicable regulatory frameworks at branches in their respective regions. Conduct training sessions for branch staff in their respective regions on effective complaint handling practices. Representing the bank in their assigned geography to mandatorily attend the regulatory meetings. Provide day to day support on decision making on customer complaints under their respective regions. Close coordination with Branches for early resolution of customer complaints. Conduct of branch level customer service committee meetings on a monthly basis. Conduct of Quarterly standing committee meetings are respective regions as and when required. Conduct of various customer awareness meetings at their respective regions as and when required. Overall control on Grievance redressal at branches under respective regions. Qualifications Graduate / MBA from reputed Institute Professional Qualifications A minimum of 15-18 Years of relevant Experience in branch banking, customer service, business, or operations, with a strong focus on driving a customer-centric agenda In-depth knowledge of banking products, services, regulatory guidelines to customer service & the Banking Ombudsman Scheme. Strong analytical and problem-solving abilities. Exceptional conflict resolution and negotiation skills. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://iaamcp.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSB/job/1127587 |
| Apply URL | https://iaamcp.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSB/job/1127587 |
| First Seen At | 2026-06-12 11:32:53Z |
| Last Seen At | 2026-06-16 11:09:45Z |
| Last Checked At | 2026-06-18 11:44:58Z |
| Last Changed At | 2026-06-18 11:44:58Z |
| Inactive At | 2026-06-18 11:44:58Z |
| Source Posted At | 2026-06-11 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iaamcp.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-16/2026-06-16T11-07-36-585Z-4ca7dd3b2a05d33a6c2b7158a3b59db3d3206dc5d2e02a37216e8ae95231230d.json |
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