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HomeCompaniesIaamcp Fa Ocs Oraclecloud Com CX 1001Cluster Head - BSQIG & Regional Nodal Officer| Pune

Cluster Head - BSQIG & Regional Nodal Officer| Pune

Iaamcp Fa Ocs Oraclecloud Com CX 1001 · Hinjewadi - Pune, Pune, Maharashtra, IN · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyIaamcp Fa Ocs Oraclecloud Com CX 1001
TitleCluster Head - BSQIG & Regional Nodal Officer| Pune
Normalized title-
Department / team-
LocationMaharashtra, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-11 / 2026-06-12
Changed / last seen2026-06-18 / 2026-06-16

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City jobsActive postings in Maharashtra.Open
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Linked records

CompanyIaamcp Fa Ocs Oraclecloud Com CX 1001
Sourceb487477e-22bb-46b4-b208-74b7b0440bb7
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area. The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network. Acting as a liaison between branches, the central Grievance Redressal team, and internal stakeholders, this position ensures prompt and effective resolution of customer issues while upholding the bank’s service standards. Responsibilities Execute timely surprise review visits to branches as per the approved schedule. Identify trends, analyze root causes, and recommend both short-term and long-term corrective actions. Ensure transparent, timely & unbiased reporting of findings and coordinate with stakeholders to implement rectifications Share findings with branch and zonal teams, tracking closure of observations and actions. Recommend disciplinary actions in cases of policy deviation or process lapses, as per the bank's guidelines. Serve as a subject matter expert in assessing and resolving conflicting or complex situations. Act as a helpline for branches in understanding and implementing the branch processes Training Branches on processes where exceptions are high to ensure smooth operations at branches resulting into good customer service Regional Nodal Officer Implement and uphold the bank’s grievance redressal policy across all operational units / branches Ensure full compliance with the RBI’s Integrated Ombudsman Scheme and other applicable regulatory frameworks at branches in their respective regions. Conduct training sessions for branch staff in their respective regions on effective complaint handling practices. Representing the bank in their assigned geography to mandatorily attend the regulatory meetings. Provide day to day support on decision making on customer complaints under their respective regions. Close coordination with Branches for early resolution of customer complaints. Conduct of branch level customer service committee meetings on a monthly basis. Conduct of Quarterly standing committee meetings are respective regions as and when required. Conduct of various customer awareness meetings at their respective regions as and when required. Overall control on Grievance redressal at branches under respective regions. Qualifications Graduate / MBA from reputed Institute Professional Qualifications A minimum of 15-18 Years of relevant Experience in branch banking, customer service, business, or operations, with a strong focus on driving a customer-centric agenda In-depth knowledge of banking products, services, regulatory guidelines to customer service & the Banking Ombudsman Scheme. Strong analytical and problem-solving abilities. Exceptional conflict resolution and negotiation skills.

Full job record

Job ID907fbfb96922bc90cdf000ea992bb6d3cee18e9e
Org ID2e12cc5e-06c7-4af0-bbee-fb8d7e8fb8a9
Source IDb487477e-22bb-46b4-b208-74b7b0440bb7
Board IDb487477e-22bb-46b4-b208-74b7b0440bb7
Provideroracle_hcm
Provider Job Key1127587
TitleCluster Head - BSQIG & Regional Nodal Officer| Pune
Normalized Title
Statusdeleted
Activeno
Location TextHinjewadi - Pune, Pune, Maharashtra, IN
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area. The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network. Acting as a liaison between branches, the central Grievance Redressal team, and internal stakeholders, this position ensures prompt and effective resolution of customer issues while upholding the bank’s service standards. Responsibilities Execute timely surprise review visits to branches as per the approved schedule. Identify trends, analyze root causes, and recommend both short-term and long-term corrective actions. Ensure transparent, timely & unbiased reporting of findings and coordinate with stakeholders to implement rectifications Share findings with branch and zonal teams, tracking closure of observations and actions. Recommend disciplinary actions in cases of policy deviation or process lapses, as per the bank's guidelines. Serve as a subject matter expert in assessing and resolving conflicting or complex situations. Act as a helpline for branches in understanding and implementing the branch processes Training Branches on processes where exceptions are high to ensure smooth operations at branches resulting into good customer service Regional Nodal Officer Implement and uphold the bank’s grievance redressal policy across all operational units / branches Ensure full compliance with the RBI’s Integrated Ombudsman Scheme and other applicable regulatory frameworks at branches in their respective regions. Conduct training sessions for branch staff in their respective regions on effective complaint handling practices. Representing the bank in their assigned geography to mandatorily attend the regulatory meetings. Provide day to day support on decision making on customer complaints under their respective regions. Close coordination with Branches for early resolution of customer complaints. Conduct of branch level customer service committee meetings on a monthly basis. Conduct of Quarterly standing committee meetings are respective regions as and when required. Conduct of various customer awareness meetings at their respective regions as and when required. Overall control on Grievance redressal at branches under respective regions. Qualifications Graduate / MBA from reputed Institute Professional Qualifications A minimum of 15-18 Years of relevant Experience in branch banking, customer service, business, or operations, with a strong focus on driving a customer-centric agenda In-depth knowledge of banking products, services, regulatory guidelines to customer service & the Banking Ombudsman Scheme. Strong analytical and problem-solving abilities. Exceptional conflict resolution and negotiation skills.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://iaamcp.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSB/job/1127587
Apply URLhttps://iaamcp.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSB/job/1127587
First Seen At2026-06-12 11:32:53Z
Last Seen At2026-06-16 11:09:45Z
Last Checked At2026-06-18 11:44:58Z
Last Changed At2026-06-18 11:44:58Z
Inactive At2026-06-18 11:44:58Z
Source Posted At2026-06-11 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iaamcp.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-16/2026-06-16T11-07-36-585Z-4ca7dd3b2a05d33a6c2b7158a3b59db3d3206dc5d2e02a37216e8ae95231230d.json
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Parsed Structured
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Extensions
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