AC Charger Product Support Engineer - Benelux

{
  "content_hash": "0b103b485ab321e8c1cd3735e1792bdd7706bb228ac264181b4f47b8d9b77038",
  "source_hash": "20c3490d58f4a30c0f994028655bdcb7531eb1dca1c733e016200519576e3932",
  "last_changed_at": "2026-05-30T05:40:57.660Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "BeNeLux - Amsterdam",
    "city": null,
    "region": null,
    "country": "BeNeLux - Amsterdam",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:48:37.906Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "BeNeLux - Amsterdam",
      "city": null,
      "region": null,
      "country": "BeNeLux - Amsterdam",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "BeNeLux - Amsterdam"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2484589",
  "name": "AC Charger Product Support Engineer - Benelux",
  "office": "BeNeLux - Amsterdam",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-01-12T15:15:43+00:00",
  "seniority": "experienced",
  "department": "EV Charging Development",
  "occupation": "electrical_and_electronics_engineering",
  "subcompany": "Sungrow Benelux B.V. (Netherlands)",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support for troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers.<br><br><strong>Responsibilities</strong><br><ol><li><strong>Technical Issue Resolution:</strong><ul><li>Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.</li></ul></li><li><strong>On-Site & Remote Support:</strong><ul><li>Provide remote technical support to the customer and field engineers.</li><li>Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe).</li><li>Assist our local service team in Europa to resolve their tickets. </li></ul></li><li><strong>Product Expertise & Solutions:</strong><ul><li>Deliver technical solutions for AC charging products.</li><li>Develop troubleshooting guides and knowledge base content.</li></ul></li><li><strong>Cross-Functional Collaboration:</strong><ul><li>Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues.</li><li>Drive alignment between different departments for product improvements.</li></ul></li><li><strong>Product Validation & Feedback:</strong><ul><li>Execute localized validation tests for firmware/hardware releases.</li><li>Channel customer feedback to Engineering for product enhancement.</li></ul></li></ol><br>"
    },
    {
      "name": "Your profile",
      "value": "<strong>Required Qualifications</strong><br><ul><li><strong>Experience:</strong><ul><li>Bachelor's, Master's, or equivalent technical education in a relevant field (e.g., Electrical, Power electronics, or Mechatronics.)</li><li>1-3 years as a service/maintenance engineer or in a similar technical support role. Preferably within the EV charging, power electronics, or IoT products.</li></ul></li><li><strong>Technical Skills:</strong><ul><li>Knowledge of solar, energy storage, charging systems, and V2G technologies is highly desirable.</li><li>Comfortable with Linux-based systems, log analysis, and testing tools will be a plus.</li><li>Hands-on experience in setting up and managing testing environments.</li></ul></li><li><strong>Operational Excellence:</strong><ul><li>Proven ability to manage ticketing systems (e.g., Jira, ServiceNow) and SLAs.</li><li>Experience creating technical documentation.</li></ul></li><li><strong>Soft Skills:</strong><ul><li>Fluent English C1 (written/spoken); Chinese is a plus</li><li>Strong communication skills and ability to work in a team-oriented environment, and problem-solving skills.</li></ul></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">But the true topic for this decade lies in </span><strong style=\"border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-size:14px;font-style:normal;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\">energy</strong><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">！</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, </span><strong style=\"border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-size:14px;font-style:normal;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\">You </strong><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">might become part of it! Besides that, many things await You:  </span><ul style=\"border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Opportunities for Career advancement   </li><li style=\"border:0px solid;margin:0px;\">Bonus payment based on pre-agreed and signed KPI agreements  </li><li style=\"border:0px solid;margin:0px;\">A multinational team awaits You with lots of european and transeuropean exchange!</li><li style=\"border:0px solid;margin:0px;\">Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    </li><li style=\"border:0px solid;margin:0px;\">Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!</li></ul>"
    }
  ],
  "occupationCategory": "engineering",
  "recruitingCategory": "40hrs - HC"
}